Project Manager Customer Service
Resume:
Title:Billing Manager
*******@*******.***
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NAME: ARIADNE MORGAN
ADDRESS:
CITY: ATLANTA
STATE/PROVINCE: GA
ZIP/POSTAL CODE: 30306
COUNTRY: USA
EMAIL: *******@*******.***
PHONE: 404-***-****
CANDIDATE ID: N/A
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Not Entered
HOMEPAGE:
HOTSKILLS:
ESUME
ARIADNE MORGAN
1687 BRIARCLIFF ROAD #6, NE
ATLANTA, GA 30306
PROFESSIONAL Seven years experience in management, billing, project
SUMMARY: management,customer relations and international
business ventures in the telecommunications industry.
WORK
EXPERIENCE:
Billing Manager
WorldPort Communications, Inc
. 1999-1999
Developed wholesale billing process and procedures for US Operations
Analyzed daily Margin and Revenue information to provide
recommendations to Executive Management
Developed business process improvements for billing between US and
European business units.
Recommended the programming needs for future enhancements
Developed Y2K testing procedures
Project Manager
Developed the processes and procedures for invoice auditing
Responsible for staff recruiting and training
Developed operational procedures to support the product
platform, such as: International Switch Termination, Private
Lines, Switch Partitioning and Collocations
Billing Systems Manager
Ameritel Communications, Atlanta 1997-1999
Managed the growth of business markets outside of continental U.S.
Developed daily, weekly and monthly reporting of revenue to
Senior Level Management
Project Manager
Responsible for billing system administration.
Manage primary client relations to assure customer satisfaction
Responsible for invoice verification and billing issue resolution
Carrier relations administrator.
Executed the timely billing of over fifty markets nationwide.
Developed processes and procedures for off shore billing.
Translated the entire billing system into Spanish.
Assisted in the implementation of contracts
Develop and performed all training related to billing and customer
service functions.
Telmex Service Specialist
Sprint Corporation, Atlanta 1996-1997
Installation of switch lines into the Virtual Private Network for
international vendor.
Reviewed and process dedicated orders and provided feedback in
regards to billing platforms.
Manage variety of projects for the Customer Service Division.
Assist in the training of account consultants
Liaison between off shores executive and internal management
Extensive customer service experience.
Senior Service Operations Associate
Sprint Corporation, Atlanta 1995-1996
Supported Account Managers and Technical Account Consultants in
sales and implementation of new accounts.
Analyzed and recommended improvements to customer billing of
switch, dedicated and toll free lines.
Installed switch and toll free lines.
Liaison between billing systems, customers and field.
Managed a base of accounts in excess of $1 million.
Multi-tasking required.
Monitored accounts monthly to ensure contract administration.
Managed accounts receivable.
Customer presentations of billing platforms and services.
EDUCATION: M.B.A
., Avila College, 1992
Concentration: International Business
B.S
., University of the Ozarks, 1989
Concentration: Management
SPECIAL SKILLS: Multi tasking abilities, detail oriented
Proficient in Microsoft Office Products
Developed excellent written and oral
communications.
Fluent Spanish written and oral.
Extensive Telecommunications experience.
Presentation skills
SALARY
REQUIREMENTS: Negotiable
REFERENCES: Upon request
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