Customer Service Manager

Sara Ferguson

Email: ********@************.***

Address:

City: Summerville

State: SC

Zip: 29485

Country: USA

Phone: 843-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Educational Background:

High School Dipolma from West Ashley High School, Charleston SC 1/2001 to 11/1996 (General)

Job History / Details:

Summary

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Highlights

Inventory control procedures

Employee scheduling

Cash handling accuracy

Loss prevention

Store planning and design

Flexible schedule

Organized

Time management

Detail-oriented

Excellent multi-tasker

Strong communication skills

Experience

February 2008 to November 2010

HESS North Charleston, South Carolins

Customer Service Representative

Helped customers select products that best fit their personal needs.Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Built and maintained effective relationships with peers and upper management.

February 2004 to January 2008

Hollywood Video Summerville, South Carolins

Store Manager/Director

Recruited, hired, developed and retained retail talent for the company.Processed shipments and maintained organized stock shelves.Attended 1 team meeting each month to voice concerns and offer constructive feedback to others. Built and maintained effective relationships with peers and upper management.Held each team member accountable for achieving brand and performance goals.Communicated store policy violations to the leadership team in a timely manner.Kept current on market and product trends to effectively answer customer questions. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed a series of training sessions to advance from Assistant Manager to Store Manager.

January 2000 to January 2004

Regal Deli and Catering Charleston, South Carolina

Cashier/Prep Cook

Provided courteous and informative customer service in an open kitchen format.Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Followed proper food handling methods and maintained correct temperature of all food products.Quickly and courteously resolved all guest problems and complaints.Prepared healthy, enjoyable breakfasts and dinners for diners.Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.

Education

1996 West Ashley High School Charleston, South Carolina

GED

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