Customer Service Professional (Philadelphia)

Date: 2013-01-03, 4:32PM abp691@r.postjobfree.com

JOYCE DENT

PH: 267-***-****

EMAIL: abp691@r.postjobfree.com

**** **** ******* ****

Philadelphia Pa. 19082

Objective:

I am a resourceful, result orientated perfectionist with a fine eye for details. I would like to secure a challenging position in Customer Care or Real Estate Sales / Marketing with the opportunity for professional development and room for growth.

Experience:

United Properties Realty / PP Development, LLC (December 2010 -- 2012)

Receptionist, Refer Agent & Open House Hostess -- United Properties Realty / PP Development, LLC is a new construction and Mortgage Company. I held a multiple task position answering inbound calls about properties, Scheduling showings, replying emails, Assist in writing landlord and tenant notices, Marketing Properties, Open House Hosting, Lease Signing and Assisting Clients Prepared for Closing.

Prudential Fox & Roach (May 2010 -- December 2010) TEMP

Marketing & Open House Hosting -- I worked as a Part-time marketing assist and open house Agent for the "McClain Team" In Society Hill Pa. at the 5th and Walnut location. I used Social Media and Marketing Software's to create documents, Emails and Web Pages that Promoted Residential and Commercial Properties for Sale or Rent. I also hosted my famous open houses at selected properties every Sunday.

Ely Management, LLP (2007 - 2009)

Property Manager / Leasing Manager -- I managed commercial property Pelham Courts, LP a 292 units (Studio -- 3 Bedrooms) Apts. Bldg. and Mt. Airy Courts, LP is a 48 unit 2bdrm only Town Home Community. I was in care of the janitorial Staff, Prepared and sent out invoices, post construction cleaning per unit including property grounds, all showings, leasing, lease signing, rent collecting and marketing.

Nova Realty, LLC (2006-Present)

Pre-License Sale Agent / Leasing Consultant - Nova Realty is a family owed company located in Southwest Philadelphia, Serving Delaware Co., Montgomery Co. and Philadelphia Co. I worked as a Leasing Agent and Executive Secretary for the Broker. My duties included but not limit to typing, lease preparation, Multi-phone lines, Advertisements, scheduling meetings, reviewing and creating documents, Credit pulls and counseling, Rent collecting and property management. I'm currently leasing Residential and commercial properties and loving my job. My goal is to farther my education and become a RE Broker.

NCO Financial - PECO Energy (February 2003- December 2005)

Account Representative -- I successfully completed 4 weeks of training on PECO Energy literature and software courses. I accepted calls in the credit department from customers with a variety of requests on their residential and commercial accounts. My duties include making customer aware of their account status while providing customer with variety of services depending on their qualification. I determined this by researching, viewing the history, and taking a financial statement.

PFPC Global Funds Services (April 1999 -- January 2003)

Primerica Account Resolution Specialist -- I started as a scanner, scanning documents with multiple requests on client's accounts and labeling original request with its own reference number. I was later promoted to account resolution specialist after a two weeks training and testing course. I was in care of researching, tracking and requesting transcripts on client's variety of Mutual funds, Stocks, 401k, Dividends, Rollovers, Redemption, Tradition and Roth Ira for tax purposes, legal and personal records.

Skills:

MS (Office, Word, Excel, Works, Outlook, Task Launcher ) proficient

Internet, Email, Scanners,Types 35 wpm, experience with TREND

Multi-phone lines, Strongly Organize, keen observation, communication skills, Strategic Planning

Constant Contact, Marketing Manager, Tulia Blog, Web Page Marketing, Social Media Sites and a Highly Creative Thinker

Perform data entry and electronic filing

Education:

Polley Associates School of Real Estate (Salesperson - 2006)

Regional High School (June - 1999)

Professional Organization:

Carrie

(Center for Advocacy for the Rights of Elders)

Shoes For Liberians

(Fund raising To Provide Shoes For Poverty Families In West Africa)

Lets Hope Foundation

(To make education easily affordable for Poverty Children Internationally)

REFERENCE FURNISH UPON REQUEST

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