Customer Service Manager
Resume:
Management job needed!
Date: ****-**-**, *:**AM ESTsee below
Ryan Bruner
Florence, SC 29501
Cell: 513-***-****
E-Mail: abp68a@r.postjobfree.com
Professional Summary
Exceptional leader talented at customer service, sales, and multitasking. Technically-savvy with outstanding relationship building, presentation, and people skills.
Skills
Self-motivated
Strong verbal communication
Conflict resolution
Team leadership
Service-oriented
Staff scheduling
Inventory control and record keeping
MS Windows proficient
Flexible schedule availability
Supply ordering ability
General knowledge of computer software
Management and leadership experience
Service-oriented team player
Proficient in cash management
Quick learner
Work History
November 2012 to December 2012
Huddle House Darlington, SC
Manager
Worked directly with employees and customers to achieve better quality service.
Analyzed departmental documents for appropriate distribution and filing.
Carefully interviewed, selected, trained and supervised staff.
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Prepared program operating budgets, budget reports and other financial performance reports.
Strong leader of customer service staff.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Promptly and empathetically handled guest concerns and complaints.
Assembled food orders while maintaining appropriate portion control.
Verified that prepared food met all standards for quality and quantity.
Followed food safety procedures according to company policies and health and sanitation regulations.
Reported to each shift on time and ready to work.
Diligently restocked work stations and display cases.
August 2011 to September 2012
Cracker Barrel London, KY
Server
Answered telephone calls and responded to inquiries.
Assigned patrons to tables suitable for their needs and according to rotation.
Cleaned and organized eating, service, and kitchen areas
Provided excellent customer service
Consistently offered professional, friendly and engaging service.
Skillfully promoted items on beverage lists and weekly restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Quickly recorded transactions in MICROS system to deliver prompt service.
Provided friendly and attentive service and exceptional hospitality.
Reported to each shift on time and ready to work.
Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
March 2011 to June 2011
Lowe's Home Improvement Corbin, KY
Cashier
Entered purchases into cash register to calculate total purchase price.
Counted money, gives change and issues receipt for funds received.
Calculated discounts or references; requests customer identification for certain discounts and receipts as required.
Maintained sufficient amounts of change in cash drawer.
Balanced cash drawer and receipts; documents discrepancies.
Assisted customers in locating specific items.
Kept register area neat and stocked with necessary supplies.
Assisted in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an orderly manner.
June 2010 to March 2011
Hensley Septic and Pipe Barbourville, KY
Sales Representative
Provided an elevated customer experience to generate a loyal client le.
Answered product questions with up-to-date knowledge of sales and promotions.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Asked open-ended questions to assess customer needs.
Described product to customers and accurately explained details and care of merchandise.
Assisted other employees in various fields of production and clean up on downtime.
October 2007 to May 2010
Frisch's Big Boy Cincinnati, OH
Server
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Maintained high standards of customer service during high-volume, fast-paced operations.
Recommended alternative items if product was out of stock.
Wrapped silverware.
Politely assisted customers in person and via telephone.
Filled beverage and ice dispensers
Placed clean dishes, utensils, and cooking equipment in storage areas
Re-filled individual condiment containers on each table.
Skillfully promoted items on beverage lists and weekly restaurant specials.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
June 2005 to August 2007
Kroger Amelia, OH
Bagger/Cart Retriever
Loaded the shopping carts with merchandise and shift them up to the customer's vehicle.
Executed a number of tasks during the closing of the store,
specifically placing merchandise back at their proper place and cleaning the disorder and grime left behind by customers.
Packed the purchased items in shopping bags and fasten the bags tightly.
Perform quite a few customer services and housekeeping duties for the store.
Education
2007 Glen Este Cincinnati, OH
High School Diploma Communications and Technology
Contact this candidate