Customer Service Sales

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Deidre

KellyPatient Services Assistant/Administrative Assistant/Front Desk

DEIDRE KELLY PO Box 45433, Rio Rancho, New Mexico 87174

Telephone 505-***-**** ******@*****.***

EMPLOYMENT

July 2007-PRESENT DILLARD'S ALBUQUERUQE, NM

Retail Sales Counter sales in Men's Fragrance Department Duties include cash handling, cash register, payments, open credit accounts, ad set-up, department set-up per vendor specs

FALL 1997-Summer 2009 RIO RANCHO PUBLIC SCHOOLS RIO RANCHO, NM

Secretary to Assistant Principal at Rio Rancho High School Fall 2001-Summer 2009 Work closely with the Assistant Principal on discipline, assign discipline and make parent contact Provide administrative support for the professionals in my academy, agenda and meeting minutes, ensure correct grammar, punctuation, or spelling of documents, order supplies Typing, word processing, good interpersonal skills, ability to maintain confidentiality required, maintain files Data entry of all referrals. Check compliance, track, document and reschedule student attendance for disciplinary consequences

Secretary to Director Secondary Special Education at District Office Fall 1997-Fall 2001 Assist the Director of Secondary Special Education with budget preparation Coordinate District training and prepare contracts and/or stipends for presenters Prepare PowerPoint presentations with hard copies for training purposes Provide administrative support for the Executive Director of Special Education, the Director of Secondary Special Education, other professionals in the department and ancillary personnel to include making travel arrangements, purchase requisitions, designing forms and flow charts, departmental leave, time sheets, monthly agendas and meeting minutes for several different groups, ensure correct grammar, punctuation, or spelling of documents, daily contact with department personnel, parents and students, answer phones

WINTER 2007-SPRING 2007 CABLE RELATIONS ALBUQUERUQE, NM

Collections Representative Duties include daily contact with customers regarding billing and payment issues, processing payments, financial adjustments to accounts, activation of cable

SUMMER 2002-Winter 2007 SPRINT PCS RIO RANCHO, NM

Customer Service Representative Duties include daily contact with customers regarding billing and payment issues, processing payments, financial adjustments to accounts, activation and programming of phones, troubleshoot phone service and Internet problems, sales

SPRING 1992-WINTER 1995 FLIP'S SPECIALTY FOODS, INC ALBUQUERQUE, NM

Owner and Operator

Managed 4 employees in office and warehouse work assignments that specialized in the importation of specialty food items Increased sales by over 70% in a 2.5 year period by implementing inventory and purchasing changes including trending and computerization Handled all purchasing, price setting, accounts payable, accounts receivable, deposits, bank reconciliation, payroll Daily interactions with vendors and customers, data entry, invoicing, billing, customer service

SUMMER 1987-SPRING 1992 JC PENNEY RIO RANCHO, NM

Customer Service Representative and Customer Inquiry Representative Handled escalated calls regarding missing or unfilled orders, daily customer contact Earned recognition as top producing sales person in add-on, related items and seasonal sales Consistently performed within the call center's goals - handling time, hold time, sales

SKILLS

General Business Operations and Management Skills

Proficient knowledge of MS Word, Access, Excel, Power Point, MS Outlook

Database entry, database management, word processing, and spreadsheets

Maintain files

Maintain confidentiality

Ability to multi task, self directed, works well in team environment, problem solving

Deal calmly with difficult people in high stress situations

EDUCATION/TRAINING

1995- 2001 Albuquerque Technical Vocational Institute Albuquerque, NM

Access, Excel, MS Word, MS Outlook, Interpersonal Communication, Adobe Photoshop, FrontPage, English 101 and 102.

1997-2009 Rio Rancho Public Schools Rio Rancho, NM

Baldridge Business Training, SASI - student database, VISIONS - district purchasing database

Spring 1992 Business Management Training Albuquerque, NM

All aspects of business operations - purchasing, business sales, accounts payable, accounts receivable, payroll, inventory

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