Project Manager Sales

Nancy Lewis

Email: *********@********.***

Address: *** * **** ******

City: Yakima

State: WA

Zip: 98908

Country: USA

Phone: 509-***-****

Skill Level: Director

Salary Range: $110,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

NANCY LEWIS

*********@********.*** 509-***-**** 109 North 87th Ave. Yakima, WA 98908

DIRECTOR OF OPERATIONS

Visionary and strategic Operations Leader with 20+ years' experience combining deep, well-rounded operational insight and outstanding strategic acumen. Demonstrated mastery for coining and executing broad operational strategies that simultaneously elevate performance and profitability. Leverage multi-faceted management background and hands-on leadership philosophy to define and bring about significant cost savings initiatives. Record of successfully turning around underperforming business units and driving organizations to surpass expectations. Areas of Expertise:

Team Leadership - Budgeting - P&L Oversight - Startups & Turnarounds - Strategic Planning & Execution - Compliance Training & Organizational Development - Process Improvement - Business Development - Sales & Marketing - HIPPA

Negotiations - Change Management -Call Center- EMR Implementations - Presentations - Union Relations - Human Resources

PROFESSIONAL EXPERIENCE

RP LEWIS COMPANY - Yakima, WA 2010 to Present

Multi State Commercial Contractor

DORECTOR OF OPERATIONS/PROJECT MANAGER

Project-oriented role, setting work plans and providing hands-on leadership and to teams of 75 employees in delivery of diverse technical solutions. Foster collaboration with and mentor team members, emphasizing quality, timeliness, and profitability. Forge strong relationships with clients, engaging closely with contacts to ensure satisfaction. Remain abreast of emerging technologies and potential application within client environments. Steer financial management of all client engagements and daily operations, including forecasting, budgeting, reporting, and invoicing.

Uncovered and capitalized on variety of "add-on" sales opportunities, crafting and presenting proposals.

Drove variety of process improvements to elevate efficiency and profitability.

Demonstrated rich understanding of application programming, database and system design, as well as Internet, Intranet, Extranet and client/server architectures.

COMMUNITY HEALTH OF CENTRAL WASHINGTON - Yakima, WA 2009 to 2010

Five-site, managed healthcare provider with 340B pharmacy.

CLINICAL DIRECTOR OF OPERATIONS & FACULTY

Multifaceted leadership role, balancing oversight for all aspects of daily operations of medical practice with 51 MDs, 175 employees, and $2M budget. Trained and led all administrative staff. Carried full responsibility for operations planning, budgeting, billing, scheduling, medical records, and public relations. Directed residency program. Evaluated operations and realized opportunities to improve efficiency and productivity of existing processes and systems.

Slashed past due receivables by $125K in first 30 days by restructuring department and shifting approach to collecting past-due payments.

Delivered $200K increase in billable revenue within first 30 days, overhauling procedures and standards for charting to improve completeness and accuracy of submissions for reimbursement.

Transformed call center to boost service quality through improvements to legacy systems and call procedures; minimized patient risk by expanding daily capacity from 900 to 2.7K calls without staff increase.

PROSSER MEMORIAL HOSPITAL - Prosser, WA 2008 to 2009

Health services firm with multiple locations across state of Washington.

CHIEF DIRECTOR OF OPERATIONS - MT. ADAMS SURGICAL & BENTON CITY FAMILY PRACTICE

Commanded all operations and budget of $10M for Surgery Center and multi-specialty clinics operating at $28M in annual profit. Hired, trained, directed, and motivated staff of 51 employees, guiding staff placement based on clinical needs. Held full oversight for union relations, human resources, and administration. Interfaced closely and regularly with Board of Directors.

Advanced average revenue by 52% in all Prosser locations by revamping approach and designing marketing plan to shift lab and radiology referrals from externally-focused to internal.

NANCY LEWIS Page 2-509-***-**** *********@********.***

Prosser Memorial Hospital, cont'd

Propelled clinic revenues from $1.6M to $6M+ within first year through comprehensive improvements to marketing and operations.

Reversed downward trends that led to ongoing financial losses, eliminating operational and revenue deficiencies while capturing new markets and expanding to multi-site locations.

Improved posting of lab results within 24 hours to achieve system-wide compliance, reversing consistent issues with posting results in timely fashion with physician approval.

ORCHARDS VILLAGE SENIOR LIVING COMMUNITY - Vancouver, WA 2006 to 2008

Start-up assisted living facility for seniors with 400 units and $6M in revenue.

EXECUTIVE DIRECTOR

Entrusted with driving all operations from startup, including sales, marketing, recruiting, food service, purchasing, and medical records. Defined key policies, methodologies, and structure to position organization for immediate and lasting success. Led staff of 41 and $6M budget. Spurred team to outperform sales targets by $4M.

Laid foundation for double-digit revenue growth, established and grew market demand and rapidly expanded service capacity to meet strong reputation.

Attained 90% of target capacity within 90 days and gained recognition for highest sales in company.

Won approval for specialty facility, requiring certification for Alzheimer's unit; received award from National Association of Assisted Living as 'Best Facility to Live.'

BEAVERTON HILLS ASSISTED LIVING RESIDENCE - Salem, OR 2004 to 2006

110-unit, for-profit assisted living facility located near Portland, OR.

EXECUTIVE DIRECTOR

Spearheaded all operations in 110-unit facility, closely monitoring and managing medical records, maintenance, compliance, scheduling, and staffing. Directed staff of 34 employees and budget of $650K. Set national sales strategy to effectively reach prospective staffing market.

Revitalized beleaguered Beaverton facility, driving robust turnaround to achieve 100% of capacity and 47% profitability from originally operating at 38% of capacity and largest operating loss across 22 facilities.

Elevated staff morale by implementing strong training program, garnering award for 'Greatest Place to Work.'

PORTLAND SURGICAL SPECIALIST - Portland, OR 2000 to 2004

$15M start-up outpatient surgical hospital.

EXECUTIVE DIRECTOR & ADMINISTRATOR

Led daily operations of 12 operating suite facility with $6M budget and staff of 112. Conceived, planned, and drove execution of marketing campaigns at local and national level to maximize revenue growth. Connected with local hospitals to educate on treatments. Served as liaison to unions.

Piloted successful startup of new bariatric program that was awarded 'First Center of Excellence;' guided team of physicians to complete training at University of Chicago and crafted marketing launch strategy.

ADDITIONAL EXPERIENCE

Previously excelled as OPERATIONS MANAGER for Security Pacific and MARKETING & SALES DIRECTOR at Sunwest.

EDUCATION & CREDENTIALS

Bachelor of Science (BS), Business Administration & Healthcare - University of Oregon

Registered Nurse (RN) - Oregon Health Science University

Certifications: Coding and Billing (ICD-10 & CPT-9),Project Management, Continuous Marketing, FEMA Incident Command, Boarding License (Assisted Living and Alzheimer's Care), Advanced Cardiac Life Saving (ACLS), LEAN

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