Customer Service Sales

Salena Plotzyk

Email: *********@********.***

Address: ***** **** **** *****

City: Midlothian

State: VA

Zip: 23112

Country: USA

Phone: 804-***-****

Skill Level: Management

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SALENA M. PLOTZYK

12807 Mill Shed Dr. ~ Midlothian, VA 23112 ~ 804-***-**** ~ *********@********.***

OBJECTIVE

Seeking a dynamic retail management position to showcase my outstanding sales and customer service skills.

SUMMARY OF QUALIFICATIONS

Accomplished and highly-skilled management leader with a proven track record of exceeding goals.

Experienced building and leading a team to maximize their potential and work together as a cohesive unit.

Excellent listening, written and verbal communication and interpersonal skills.

Demonstrated ability to work well with a wide variety of personalities, as well as independently.

Proven track record of working well in a fast-paced environment, including in a deadline-environment.

Solid analytical, time management, organizational and attention to skills.

Proficient with Microsoft Office suite.

EDUCATION

Bachelors, Business Administration, Retail Management concentration, Strayer University; earned Dec. 2012

AA, Business Administration, Strayer University; earned Sept. 2010

WORK HISTORY

Office Manager, Long Drive Transport, LLC July 2008-Present

Oversee administrative operations, including communicating with clients and vendors over the telephone.

Telephone customers` to ensure their delivery has arrived on time with complete satisfaction.

Play a key role in recruiting and hiring administrative staff.

Administer employee payroll, as well as accounts payable and accounts receivables.

Purchase all office supplies.

Customer Service Supervisor, E & R Sales Mar. 2001-July 2008

Oversaw all major accounts, including orders, recaps, and developing programs.

Managed the Customer Service Department for this wholesale company, including training associates.

Developed and implemented changes, procedures, incentives and contests to motivate associates.

Communicated effectively with customers over the telephone, including securing and processing sales orders.

Resolved escalated customer telephone calls and implemented solutions to satisfy customers.

Stay-At-Home Mom Feb. 1992-Mar. 2001

Store Manager, Paul Harris Stores Jan. 1990-Feb. 1992

Lead a woman`s clothing store to meet weekly sales goals.

Oversaw all aspects of sales, customer service, operations, inventory control and managed all staff.

Supervised all merchandising strategies to maximize sales results.

Contact this candidate