Customer Service Manager
Resume:
Jerrel BoldsIII
Email: *********@********.***
Address: ** ***** ******
City: Sacramento
State: CA
Zip: 95823
Country: USA
Phone: 916-***-****
Skill Level: Assistant
Salary Range: $33,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Jerrel Bolds III
66 Audia Circle
Sacramento, CA 95823
*********@********.***
PRIMARY OBJECTIVE
To obtain a position that will utilize my extensive work experience, training abilities and diverse skills to contribute to the success of my employer.
EMPLOYMENT HISTORY
October 2011 January 2012
Franchise Tax Board Sacramento, CA
Tax Technician
Call Center with functions in Filing Programs: communicate with taxpayers via incoming phone calls or in person; advises, assists and explains various provisions of laws and regulations administered by the department and in the preparation of individual and corporate tax returns and property tax assistance claims; resolve collection notice problems; handle liability disputes; initiate transactions to correct account errors and modify or release accounts; explain the basis for the liabilities; identify, analyze and release liens; analyze financial statements and recommend payment arrangements; issue assessments for missing years and recommend discharge from accountability.
March 2011 October 2011
Franchise Tax Board Sacramento, CA
Seasonal Clerk/ R.D.S.S. Machine Operator
Operate the mail machine
Sort and process mail, tax returns and corporate checks and route to various departments
Time stamped inventory
May 2006 January 2010
Select Personnel Sacramento, CA
Temporary Employee
Customer Service Representative: Used several intranet based programs to accept credit card and electronic check payments for residential and wireless customer accounts. Assessed and resolved customer service concerns. Made follow up calls to ensure quality customer service.
Clerical/ Data Entry: Used a web-based scanning software program to scan work orders into a database, sorted work orders, and deleted incomplete work orders. Maintained customer confidentiality, entered customer information and payment arrangements.
Light Industrial/ Warehouse: Load and Unload boxes and packages from trucks, pack material into boxes, palletize boxes, sort material (mail), move pallets wit a pallet jack, and stock inventory.
December 2004 October 2005
McDonalds Sacramento, CA
Swing Manager
Manager/ Supervisor: Manage a staff of 13 and ensure all assignments were complete, assess and resolve customer issues and complaints, assist customer with orders, cashier, reconcile cash drawers, advise management on employee performance, train staff, record daily inventory of store supplies, and ensure closing procedures were implemented.
June 2000 May 2004
Mountain Mikes Pizza Sacramento, CA
Assistant Manager/ Supervisor
Manage a staff of 7. Ensure all assignments were complete, assess and resolve customer issues and complaints, assist customers with orders, cashier, reconcile cash drawers, advise management on employee performance. Train staff on store closing procedures
EDUCATION
Current Student Sacramento City College, Sacramento, CA
Business Administration/ Accounting Major
QUALIFICATIONS
5+ years Supervisory experience (up to 13 employees) 5+ years cash reconciliation experience
5+ years Training and Orientation of New Employees 5+ years Employee performance Evaluation
4+ years experience in Purchasing 3+ years customer Service experience
1+ years payment processing 1+ years Account delinquency Counseling
Positive professional rapport with co-workers and the public Flexible, easily adapt to new work environments
Highly self directed and able to prioritize objectives Independently make decisions under pressure
Able to learn new information and tasks quickly Excellent multi-tasking ability and meet deadlines
Excellent oral and written communication ability Excellent cash handling experience
Training and leadership skills Dependable and punctual
COMPUTER SKILLS
Preparation and scanning of documents
Working knowledge of MS Word, Excel, Outlook, PowerPoint, Access, and Windows
QuickBooks Pro 2009
Basic Graphic Design
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