Sales Manager
Resume:
Michelle Payton
Email: *********@********.***
Address: ***** ****** **** ** * #826
City: Jacksonville
State: FL
Zip: 32224
Country: USA
Phone: 904-***-****
Skill Level: Management
Salary Range: $45,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Michelle M. Payton
13700 Sutton Park Drive North #826
Jacksonville, FL 32224
*********@********.***
Title
Energetic, adaptable business professional with 15+ years
experience in sales, marketing and operations leadership
roles. Versatile, creative problem solver, with demonstrated
ability to develop and implement strategies and processes that
enhance organizational capabilities, elevate sales and
marketing and improve operational excellence. Thoroughly
grounded in all aspects of residential and commercial real
estate/construction, including mortgage origination,
processing and closing in both small, start-ups and corporate
environments. Core skills include:
Sales & Marketing
Market Research
Operations
Analysis & Valuation
Organization & Administration
Quality & Detail Orientation
Process & Program Improvements
Written & Verbal Communications
Customer/Client Relations
Strategic & Tactical Plans
Contracts
MS Office
PROFESSIONAL EXPERIENCE
EVALUATION SOLUTIONS, Jacksonville, FL 2009-2012
Real Estate Valuation Specialist
Compiled, analyzed and synthesized market data from multiple
internal and external sources to ascertain market trends,
value influences and property conditions for residential real
estate throughout U.S. for bank clients. Established fair market
value of distressed and standard sale properties by evaluating
broker price opinion reports provided by real estate and
appraisal professionals.
* Examined average of 385 files a week; evaluate and
maintain high quality standards to deliver in timely
manner.
* Collaborated with agents and processors nationally to
identify required information and documentation to
complete files for submission.
BARD COMMERCIAL PROPERTIES, Jacksonville, FL 2007-2009
Sales & Operations Manager
Managed sales, marketing and operations of 2 professional
business parks with 530K+ sq. ft. for broker-owner, as well as
representation of buyers/tenants in land, retail, and other
commercial transactions. Handled all tenant/buyer relations,
acted as liaison between owner, general contractor, and
lending institutions. Prepared letters of intent, purchase
contracts and lease agreements; facilitated from start to
conclusion. Supervised all daily operations.
* Sold/leased more than 1/4th of total business park space;
generated $9M+ in business.
* Initiated, developed and maintained property website;
established and sustained cross-links to commercial real
estate websites to drive traffic to company site.
* Elevated agency's image by developing all marketing
materials, such as brochures and advertising.
WESTAMERICA MORTGAGE COMPANY, Oakbrook, IL 2006-2007
Operations Manager
Recruited, hired and trained staff of 15 loan officers and 3
processors for new branch location, with branch manager.
Served as contact for all correspondent lending policies and
procedures with clients.
* Trained staff on branch operations, policies, E3
origination and DU/LP software.
* Ensured quality of files from origination through
underwriting; audited files and provided feedback.
* Coordinated closing with title companies, attorneys,
lender closing departments and clients.
COLDWELL BANKER THE CONDO STORE, Port Orange, FL 2005-2006
Sales Manager
Led 3 real estate professionals responsible for sale of 280
condominiums. Determined pricing and marketing with
owner/developer. Prepared contracts/ addendums; assisted
clients, title and mortgage companies to close.
* Sold $15M in property within 90 days; worked
exceptionally hard to keep deals together and clients
satisfied after discovery that proper HOA documentation
had not been filed, delaying closings.
INDIAN RIVER HAMMOCK DEVELOPMENT, Saint Augustine, FL 2004-2005
Director of Sales & Marketing/Builder Consultant
Orchestrated marketing efforts for start-up, Key West style
community; extensively involved in developing strategies and
tactics from initial concept for community, infrastructure,
homes, and association. Established features, upgrades,
pricing and marketing.
* Aided builder and architect with floor plan design;
outlined products and options.
* Assumed allocation of bid packages to prospective sub-
contractors; oversaw bidding process.
* Developed marketing campaign, such as Realtor program,
promoted through presentations to realtor groups, in
addition to advertising in real estate publications.
* Co-designed all brochures, signage and advertising with
advertising agency; directed production.
* Procured offers for community sale from approximately 20
builders for builder/owner.
INNOVATIVE MORTGAGE SOLUTIONS, Charlotte, NC 2001-2003
Mortgage Originator/Operations Manager
Originated conforming and non-conforming, conventional
mortgage loans, including purchases money, refinances, equity
lines and debt consolidation. Coordinated closings with title
companies, attorneys, lenders, closing departments and
clients. Trained staff on operations, policies, origination
software, including Desktop Underwriter and Loan Prospector.
* Increased sales by 300% by devising and implementing new
marketing that encompassed direct mail and radio.
* Processed 50% of organization's files from application to
final closing.
PALMETTO HOMES, St. Augustine, FL 1996-2001
Director of Sales & Marketing
Sole on-site agent for new, single family homes in 250+ site
community, Commodore's Club. Oversaw all sales, marketing, and
customer service activities related to community. Hired and
supervised administrative support staff. Presented homes,
negotiated sales and prepared contracts.
* Created comprehensive marketing strategy that included
layout and copy for brochures, advertising and all
collateral materials, as well as Realtor program and MLS.
* Designed exterior and interior themes, location and
timing of all spec and model homes.
* Collaborated with developer on new phase openings and
homeowner association issues.
* Ensured customer concerns were resolved daily by builder;
assisted project manager with new homeowner orientations
and walk-thru inspections.
EDUCATION & LICENSURE
Licensed Florida Real Estate Professional, since 1996; active
status with Gateway Development Capital
COLLEGE OF DUPAGE, Glen Ellyn, IL
Completed 2 years' towards Associate in Applied Science
COMMUNITY INVOLVEMENT
MAYO CLINIC, Jacksonville, FL 2011-Present
Surgical Liaison Volunteer
Serve as liaison between surgeons, nurses and families to
communicate information about patients.
Contact this candidate