Information Technology Software

Don Walters

Email: *********@********.***

Address: *** ********** *****

City: Kingsport

State: TN

Zip: 37660

Country: USA

Phone: 423-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DONALD P. WALTERS

Information Technology Services Support Management

109 WONDERLAND DRIVE

KINGSPORT, TN 37660

Phone: 423-***-****

E-Mail: *********@********.***

SUMMARY OF QUALIFICATIONS

* Dependable Information Technology professional with more than twenty years experience in maintaining and servicing computers, networks and peripherals

* Self-motivated, focused and hardworking with a strong work ethic; able to manage, diagnose and troubleshoot complex problems and solve them logically

* Effective team leader with strong communication and interpersonal skills with students, faculty and staff; willing to go the extra mile for the customer

* A leader who sets high standards for himself and others while still being fair and consistent; committed to motivating and encouraging others to excel

TECHNICAL SKILLS

* CompTIA A+ Hardware/Software Certification

* IBM ThinkPad Laptop Partner Certification

* Hewlett-Packard Self-Maintainer Certification

* Identified and resolved internal system and network conflicts, including conflicts between applications, hardware, devices, and operating systems

* Removed and replaced hardware components, installed interface cards, upgraded memory, fixed storage, power supplies, sound cards, and IO/enhancement cards. Configured interface devices and device drivers

* Configured Microsoft Outlook for users and managed personal folders

* Recovered data from many failed hard drives

* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, Internet Explorer, and several other members of the suite)

* Extensive experience with all versions of Windows

* Moderate knowledge of Linux and MAC OS

EXPERIENCE

ASSOCIATE DIRECTOR of INFORMATION TECHNOLOGY (2001 - 2012)

King College, Bristol, Tennessee

Hired as System Support Manager of Information Services in 2001 and was promoted to Associate Director of Information Technology in 2004. Responsible for the Help Desk, faculty computing and served as the primary contact for student computing support. During my time at King College, the student enrollment increased from approximately 620 to about 2800.

* Supervised the Information Technology Department Help Desk operations and provided oversight in managing the campus computer labs

* Provided support to all technology users on the main campus and off-site campuses which included approximately 700 student laptops, 300 faculty and staff computers and lab computers

* Supervised two full-time staff employees

* Interviewed, hired and supervised up to ten student employees

* Maintained current and accurate records, via the SchoolDude ticketing system, related to laptop repairs, service times, and other tasks performed by the Help Desk staff and students

* Assisted in the installation, troubleshooting and repair support for faculty desktop and laptop computers on Windows 95, 98SE, NT4.0, 2000 Professional, XP and Windows 7 platforms

* Purchased and maintained an inventory of LaserJet toner, paper, computer and printer parts

* Supervised the installation, upgrade and maintenance of software, including specialized software for academic or administration purposes, and computer hardware for all campus computers

* Directed and used Symantec Ghost Solutions Suite software to perform laboratory imaging and re-imaging. Ensured updated images were placed on all lab computers and laptops before the beginning of each semester

* Directed and monitored the completion of all pertinent Help Desk work orders

* Stayed current with technology and industry trends for computers, software and hardware

* Searched for options and learned new software, if needed, to address issues. Researching one software and using a free program saved the college approximately $12,000/year

* Developed a Computer Inventory Database to track all computers on campus

* Created and implemented a Printer and Toner Tracking System

* Consistently worked to enhance the image of the Information Technology Department by continually assessing needs to create positive feedback from users

* Procured and supervised the installation of warranty replacement parts for all computers and printers

* Maintained up-to-date knowledge to deal with viruses and software problems

* Always looked for ways to reduce cost while maintaining a good level of service

* Designed numerous forms to be used by the Help Desk to improve productivity

TELECOMMUNICATIONS/NETWORK TECHNICIAN II (1999 - 2001)

Walters State Community College, Morristown, Tennessee

* Performed hardware and software installation, configuration, and troubleshooting in a Windows 2000/NT 4.0 Workstation network environment for 800+ desktop PC and Macintosh computers at the main campus

* Installed various protocols for network functionality improvement

* Built, installed and terminated network cables in various offices on and off campus

* Performed troubleshooting of computer software and hardware questions over the phone and at client locations as needed

* Maintained a database on computers and network information

* Diagnosed and performed maintenance for computers and printers on the main campus and four off-site campuses

* Traveled to four off-site campuses for special assistance as first-level support

COMPUTER LAB TECHNICIAN (1995 - 1999)

Roane State Community College, Harriman, Tennessee

* Performed hardware and software installation, troubleshooting and maintenance of 163 PCs, 70 Macintosh computers, and five Windows NT 4.0 servers for five off-site campuses

* Installed and maintained Cat-5 wiring for five off-site campus computer labs

* Performed tests, evaluations, and implementations of sundry hardware configurations and components

* Provided team assistance, technical guidance, including planning, fact-finding analysis, preparation and implementation of special application needs

* Developed and maintained an inventory of all off-site computers

* Performed LaserJet printer troubleshooting as needed

* Traveled as required for the college during emergencies and routine maintenance of hardware and software

INFORMATION SERVICES/COMPUTER SPECIALIST (Contract Position 1993 - 1994)

Tennessee Valley Authority, Knoxville, Tennessee

* Served as PC Level II Support on a Services Resource Team

* Performed pre-implementation hardware and software setups, tests, and evaluations

* Tested, evaluated, and implemented hardware and software configurations after installation

* Provided customer interface

* Represented the department as an advisor to special committees or as a working member of project-oriented groups on matters of TVA-wide interest

* Traveled as required to carry out project work

NETWORK ADMINISTRATOR/INFORMATION TECHNOLOGY SPECIALIST (1990 - 1993)

Gilbert/Commonwealth, Inc., Oak Ridge, Tennessee

* Responsible for all network and other computer-related functions in the Southeast Regional Headquarters, including two local field offices

* Performed diagnostic testing of all servers and network components

* Installed and performed troubleshooting on all software as required

EDUCATION and TRAINING

B. S. Degree in Electrical Engineering from The University of Tennessee at Knoxville, Tennessee

Concentration: Digital Design

CompTIA A+ Certification

IBM ThinkPad Laptop Partner Certification

HP Self-Maintainer Certification

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