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Sales Customer Service

Location:
Atlanta, GA
Posted:
December 31, 2012

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Contact Chris Lewis

Basic Info

Chris Lewis

Atlanta, GA

Summary

Skills, Specialties, Expertise, & Certifications

Other Qualifications include:

Grew Choice Wireless Broadband Subscribers based in U.S Virgin Island from 300 in 2004 to 10,000 in 2010 an explosive growth reflecting an increase of 3,333% within 6 years

International expertise includes marketing, contract negotiations, and deployment of Wireless Technologies in Caribbean Islands, Latin / South America, China, Japan and Europe

Signed a Channel Partner that generated 20% revenue annually

Creative Solution provider with an ability to think outside the box

Areas of expertise include:

Effective Communication and Leadership Skills

A Built-in Passion for Wireless & Social Media Technologies

Strong Marketing / Sales Skills aimed at generating Revenues

Ability to Connect gracefully with all types of People aimed at building Relationship

Summary of Technical Skills

Hardware: Various HP, SUN, & Dell Platforms

Operating Systems: SOLARIS 7/8, Windows Server, Windows, Linux, Mac OS

Network: Various CISCO ROUTERS, SWITCHES

Protocols: TCP/IP, SNA

Remote Access: VNC, Windows Remote Desktop, X-Windows

Wireless Tech: WiMAX, LTE, CDMA/EVEO, GSM/HSPA/UMTS, WiFi, LMDS, PtP

Security: Wireless WEP, WPA

Standards: 802.3, 802.11a/b/g/n,802.16, 802.16.2-2004, 802.16d, 802.16e, DOCSIS

Job Target

Position: Full time

Experience: 10 years

Career Level: Management (Mgr/Dir. of Staff)

Travel: Heavy travel (50% or more)

Relocation: Open to relocation

Experience

Marietta, GA

03/2011 -

present

Infusion Media

Digital Media Specialist

Assisting small businesses in developing a Social Media and Internet presence. Utilizing freelance photography skills inmarketing for businesses and individual's self promotion.

"Paying It Forward" by helping other unemployed job seekers market themselves, networking, and discovering job leads.

Devoloped Social Media strategies and integrated Social tools such as Wordpress, Facebook, Twitter, Google+, etc, to maximize brand awareness along with CRM processes.

Utilizing Guerilla Marketing techniques and SEO practices in achieving customer s goals.

Atlanta, GA

12/2008 -

11/2010

Atlantic Tele-Network

Director Business Development

Responsible for managing a group of 20 Field Engineers / Technicians with a budget in the range ($5.5 Million - $7.2 Million); major functional activities include: Sales / Marketing, Customer Support, Contract Management and Deployment of Wireless Technology Infrastructure in the U.S and Caribbean Islands.

-New Business Initiatives Developed new business opportunities aimed at corporate profitability and growth; Implemented Social Media in the areas of Marketing, Sales, and Customer Service; the outcome of this effort resulted in additional 6000 subscribers and $15,000,000 in annual revenues.

-Contract Negotiation Created synergies between all ATN wireless subsidiaries by evaluating vendors and negotiating with them to enhance productivity and reduce costs; net result ATN saved $9,000,000 annually over a period of 4 years.

-Carrier Roaming Device Testing Procedures Established and Implemented Carrier Roaming Device Testing (RDT) Procedures to assure roaming revenue from top tier Carriers by testing their devices across all ATN wireless subsidiaries networks (Commnet Wireless, Bermuda Digital (dba Cellular One), Guyana Telephone & Telegraph (GT&T), Choice Wireless, and Allied Wireless (divesture of Alltel and Verizon Merger). And mangaged implementation of 2G, 3G, GSM, UMTS, HSPA, CDMA, EVDO networks.

St Thomas, Virgin Islands

04/2004 -

12/2008

Atlantic Tele-Network

Director Wireless Technologies

Managed Choice Engineering and Field Operations; tasks included technical sales, overseeing design, implementation and maintenance of Pre-WiMax Base Stations, Microwave Links, LMDS System, and Wi-Fi Systems. Also responsible for providing customer solutions for Commercial and Government Customer; this effort new contracts valued at $4,000,000.

-Consulted with ATN Subsidiaries on wireless projects; issued RFIs and RFPs to evaluate Vendor s hardware and services; evaluated and negotiated both vendor and telecommunication services contracts valued at $4,500,000.

-Migrated problematic backbone network from 5.8 GHz links to reliable Local Multipoint Distribution System (LMDS) licensed frequency, one of the few successful applications of LMDS hardware and frequency usage in the North America; this effort guaranteed Network availability and accessibility consistently.

-Designed system and deployed Pre-WiMax Base Stations on the U. S. Virgin Islands of St Thomas, St John, and St Croix; this system enabled a 425% growth in broadband customers; launched a series of Wi-Fi Hotspots as a new product offering that further enhanced the phenomenal broadband growth exponentially.

San Jose, CA / Kansas City, MO / Arlington, VA

01/2000 -

04/2004

Hybrid Networks

Senior Systems Engineer

Sales Engineering - Performed Hybrid Networks system design and technical sales presentations to potential clients, performed product demonstrations/evaluations, and analyzed 3rd party equipment costs.

Provided technical support in sales presentations, product demonstrations, deployment, and maintenance of Hybrid wireless head end systems. Ensured the system functioned according to specifications.

Jackson, MS

05/1997 -

01/2000

MCI Worldcom

Data Operations Manager

Managed the design and maintenance policies for two-way Multichannel Multipoint Distribution System (MMDS) wireless Internet networks. This included supervising an operations/engineering team of technicians (field and Network Operations Center (NOC)) and engineers, and sales engineers. Designed and implemented a high speed, two-way wireless ISP network and services using cable modem technology. Wireless integration included interfacing with Multi-Channel Multipoint Distribution System (MMDS) transmitters (2.5-2.7 GHz) and analyzing various transceivers (up and down converters) in order to refine the two-way system.

Jackson, MS / Mobile, AL

09/1995 -

05/1997

Mid-South Data Industries

Field Engineer

Installed and maintained Wide Area Networks through Frame Relay, DDS, xxx ISDN, and T-1 circuits using the following protocols: TCP/IP routing, IPX routing, SNA/SDLC, IBM bi-sync, Burroughs Poll Select, Source-Route bridging, transparent bridging, and voice relay.

Hattiesburg, MS

03/1992 -

09/1995

Magnolia Federal Bank (Acquired by Union Planters)

LAN Administrator

Setup and maintained Novell 3.12 and 3.11 servers. Performed troubleshooting, installing, and upgrading workstations, training users on software programs, and working close with the users to meet their needs.

Education

Jackson, MS

08/1991 -

12/1992

Belhaven College

n/a, Business Administration & Marketing

Raymond, MS

08/1988 -

05/1991

Hinds Community College

Associate of Arts, Business Administration & Marketing

Additional info

Interests & Activities

Technology, wireless, mobile devices, Macbooks, iphones, ipads, tablets, Social Media, Photography, cooking, fitness, art

Social Links

Other: Http://about.me/chrisdlewis

http://www.linkedin.com/in/wirelessgeek

http://twitter.com/wireless_geek

http://facebook.com/GeekChris

http://zoeticgeek.com

Personal Info

Email address: *****@*********.***

Documents

Resume:

Resume:

Other:

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