Customer Service Management

Jean Koprowski

Email: *********@********.***

Address: **** *** **. *.

City: Lehigh Acres

State: FL

Zip: 33971

Country: USA

Phone: 216-***-****

Skill Level: Experienced

Salary Range: $20,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Jean Ann Koprowski

2909 1st Street W Lehigh Acres, Fl 33971, jasells@wris .com 216-***-****

Personal Qualifications

Bachelors prepared professional with a verifiable record of success in staff, operations, and special project management seeking to apply talents toward a new challenge. Over 20 years experience in the food and beverage industry. Articulate, assertive, dedicated and persuasive. Build rapport quickly, gaining staffs and guests confidence and trust with excellent presentation and customer service skills. Master new knowledge, systems and procedures quickly and effectively. Positive attitude, outgoing and energetic. Maintain professionalism that effectively relates to senior level management, staff members, and clientAle. Computer skills include: Micros, POS, Aloha, Jonas and Quickbooks.

Education

New Hampton School New Hampton, NH General 1988

Denver University Denver, Co Bachelor of Arts, Sociology 1993

*Participant in Semester at Sea, Campus on Ship

*Employed Seasonally / Part-Time as Caterer Support Staff

Premier Travel School Cleveland, OH Certificate Travel Agent 1996

Professional Experience

Mad Jack's Grill and Pub Aurora, OH Seasonal Server/Bartender 2012/2012

Seasonal server for a locally owned restaurant featuring classic comfort food with a twist. Responsible for knowledge of fine wines, an extensive list of craft beers, menu items and nightly specials. Highly skilled in up-selling and multitasking. Required to be a self motivated team player, well organized and have a passion for fine food and wine.

Quail West Golf and Country Club Napes, FL Seasonal Server/Bartender2011/2012

Seasonal server at one of the most highly regarded private country clubs in Naples, Florida. Responsible for making every member/guest feel special while giving superior service in three dining rooms, including casual dining for lunch to fine dining with twelve steps of service. Instrumental in providing a quality experience in the Grand Ballroom for weddings, charity galas, or landmark celebrations for up to 300 people

Jean Ann Koprowski Page Two

Professional Experience (Cont.)

Trifles CafA(c) & Catering Chagrin Falls, OH CafA(c) & Banquet Server 2010-Present

Full-time lead server for quaint wine bar and cafA(c) featuring hi-end American Cuisine. Responsible for menu, wine and liquor knowledge, organization, side-work, and set-up for private parties. Service for various private events requiring exceptional attention to detail such as class reunions, benefits, bar/bat mitzvahs, weddings and showers

The Mill at Munn Newbury, OH Bartender/Server 2008-2010

Principle server and bartender serving cocktails, appetizers and pub food in a hi-energy, casual local restaurant. Responsible for opening and closing of establishment; nightly cash deposits and sales reports. Assisted in programming POS system

Gamekeeper's Taverne Chagrin Falls, OH Server 2006-2009

Premium customer service for an up-scale and hi-volume restaurant. Responsible for complete cocktail, wine and beverage knowledge and presentation, as well as content of menu and nightly dinner specials. Highly trained in up-selling and service techniques and have a working knowledge of POS systems

Quizno's Sub Solon, OH Owner/Entrepreneur 2002-2006

Researched and secured entrepreneurial opportunity to direct staff and daily operations with this quick service restaurant franchise. Cultivated exceptional leadership skills as sole owner, demonstrating ability to effectively lead team members to achieve top rankings in franchise compliance

Recipient of Top Performing Corporate Inspection & Secret Shopper Awards on 100% of store performance evaluations

New unit launch included completing intensive corporate training program, researching and negotiating real estate terms, procuring licenses, overseeing build-out, securing inventory and capital equipment, recruiting and training team members, and conducting marketing and advertising campaigns

Full P&L responsibility for a $400K annual revenue producing unit: facilitate daily analysis to control labor, food and paper costs

Staff management accountability includes recruiting, hiring, training, scheduling, mentoring and developing staff for advancement opportunities: manage as many as 12 team members including Shift Managers and Crew Members

Ensure strict compliance with regulatory agencies and franchise requirements.

Oversee product preparation, food safety, inventory control, vendor management, community relationship-building, and premium customer service levels

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