Project Manager Service

bill ehrhart

Email: abp5ww@r.postjobfree.com

Address: **** ***** **

City: Springboro

State: OH

Zip: 45066

Country: USA

Phone: 937-***-****

Skill Level: Management

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

William C. Ehrhart

8438 Abbey Court 1-937-***-****

Springboro, OH 45066 abp5ww@r.postjobfree.com

January 2013

SUMMARY OF QUALIFICATIONS

I am an experienced and diversified Information Technology Infrastructure Manager, Service Delivery Manager and Project Manager. A leader focused on creating effective organizational relationships, strategic business partnerships and motivating cross-functional teams to deliver high quality products, support and service for your company. I am experienced in implementing best practices in project and Service Delivery management tools, techniques, and processes. Over fifteen years experience in Infrastructure Management and Project Management in both small and large organizations. Knowledgeable in developing the project scope, defining project guidelines, obtaining business and information technology sponsor approvals and coordinating the resources necessary to successfully complete the specified project. I have experience in implementing and supporting applications, servers, web applications, middleware (Websphere, Weblogic) and databases. Managed and provided technical leadership to engineers in a large (900+ Servers) Windows production computing environments. Project Manager Knowledge and hands on skills with different UNIX, LINUX and Windows operating systems. Seven years experience with Disaster Recovery and Business Continuity in a global environment. Experience with working and teaming with Service Delivery Managers, Business Relation Managers and all levels on management for RETS strategy, goals and plans.

KEY COMPETENCIES

IT Manager and Project Manager

ITIL V3 Methodology & Service Management

Six Sigma

Management of Vendor relationships

Incident, Release & Change Management (IBM Maximo & HP OpenView)

OneView - Project Portfolio Management - CA Technologies

Disaster Recovery & Business Continuity Services

Supporting Data Center Operation

Offshore Contractor Interface (Out Sourcing)

Procurement experience with hardware and software

Contracting experience with major companies (GE, Kroger & HP) Management and Development teams

I am able to travel extensively

PROFESSIONAL EXPERIENCE

RETS Service Delivery Manager - October 2012 - January 2013

To be the 'Service Delivery' manager for specific business area, interfacing with IT and business partners to own Service delivery, work delivery and operational reporting

Build & maintain strong relations with the Business and IT partners through the development of mutual trust and transparent reporting

Act as an interface between RETS, technical teams, IT and business partners for service delivery and work requests

Play a key role in the deployment of the RETS strategy & Plans

Work with customers to review any Operational escalations and compliments related to the service provided by RETS. Ensure that any Escalations are dealt with appropriately, keeping the relevant Customer informed of actions taken to address any issues and prevent reoccurrence

Experience with HP PPMC and ServiceNow

Program Manager at Great American Insurance June 2012 - September 2012

Contract to Great American Insurance to relocate a current business unit sold to CIGNA from Cincinnati to Austin Texas

Define and document sold business unit infrastructure, applications and dependences

Define and plan separation of shared application and tools from Great American infrastructure to Austin

After several business discussions, the purchasing vendor (CIGNA) decided to locate the business unit at their Data Center and not at Great American Insurance in Austin Texas.

Project Manager at TEKsystems - June 2011 - November 2011

Contracted to DELPHI: Infrastructure Project Manager

Contracted to HP to assist DELPHI with new project request.

Worked independently without supervision

Setting up and running meetings (set agenda, focus on needed items by priority, escalating risks/issues/dependencies, distributing meeting minutes)

Reaching out and managing stakeholders requirements, task completion, risk/issue/dependency

Creating, updating, and tracking against an MS project schedule

Creating, documenting and updating statement of work (SOW) and bill of materials (BOM) for new projects (RFC & RFP)

Managing crucial decisions, conflict while balancing risk and value to the company

Close liaison with the operational leads to ensure good service delivery and help where relevant on incidents and problems

Responsible for managing service level agreements & KPIs

Act as an escalation point for Operational Delivery where this is required outside Standard Operating Procedures (SOPs)

Participation and effort associated with HP and client process; mainly ITIL based. TAB, CAB, ORR execution

Proficient using these tools ALDEA (Project Status Reporting), OVSD (Used by HP to establish work orders, release and change Mgt.), ITMS (Mercury tool used for project request and status Mgt.), and MPT for time tracking.

Project Manager at Ascendum Solutions LLC - January 2011 - June 2011

Contracted to Kroger: Infrastructure Project Manager/Consultant

Contracted to Kroger to migrate The Little Clinic (Kroger acquisition) to the Kroger Corporate infrastructure.

Ensure to complete The Little Clinic T1 and network migration to Kroger within 6 months for a ROI of $250K by end of year.

Migration of all infrastructure application, dB's (HIPPA), and servers to both Hamilton (DR) and IT Data Centers.

Ensure network connectivity between Public (Grocery Store) and Kroger stores is maintained during the migration.

Responsible for managing a $550K + budget and ensuring the project delivers the stated business objectives and project goals; adequate resources are obtained; and project schedule and budget is established and met.

Providing technical leadership and Project Management experience in the Kroger Infrastructure Projects.

Ensure project delivers stated business objectives and project goals.

Lead reviews of performance against SLAs & KPIs to IT and /Business Partners through operational reporting and service review.

Work with BRMs, SDMs, Development Teams, and Shared Services Teams to proactively maintain scope of project.

Manage the work and resources involved with the project in MS Project.

Ensuring best practices in project management tools, techniques, and processes

Facilitate communication as appropriate to all involved and "manage" the stakeholders.

Raise problem tickets where repeated incidents are identified or brought to the SDM's attention by other IT Managers, e.g. BRMs or pass directly to the operational leads

Schedule and run meaningful meetings with agendas by the team to track issues, priorities and risks.

Track and report project and meetings with meeting minutes and status reports for each level of management.

Facilitate review and approval of project plans, budget proposals by all stakeholders.

Ensure that project, compliance, risk and audit are taken into consideration and follow all ITIL processes.

Work closely with Customer Relationship Manager and IS&S Service Owner throughout project to ensure alignment and consistent message.

Project Manager at Logic Technology Inc. - March 2010 - September 2010

Six-month contract with GE for high level Vault (Government Security) Project

Migration of Government sensitive Data and Hardware into a mandated security environment to meet security audit standards.

Ensure the network is isolated and meets both GE and Government standards.

Project Management of capacity builds and Technical Leadership in assigned projects.

Project responsibilities for planning, organizing, and controlling overall deliverables.

Responsible for managing a $800K + budget and pre-procurement orders for Hardware, Software and Network capacity into physical boxes and place orders.

Participate in process improvements and work to identify ways to increase efficiency, quality and cycle time for procurements.

Track software licenses for new procurement orders and life cycle management.

Review capacity recommendations, liaising with the Demand and Capacity Planning Manager as appropriate

Defining the project objective and developing a MS Project plan to accomplish all objective.

Work with the project sponsor in order to define the specific objective of the project.

Identifying and securing necessary resources, determining tasks that need to be completed in a timely matter. I assigned tasks, delegating authority, and motivating team members to work together on the project.

Facilitate meetings and provide weekly status reports and project tracking updates.

Experience with Computer Associates Unicenter. Lotus Notes SameTime, Cisco WebEx Connect, Kronos timekeeping, and HP Service Desk.

RETS / LexisNexis Manager of Windows Production Support - Jan 2008 - Oct 2009

Manager responsibility for 14 Engineers, which included professional development plans, resource allocation, peer feedback and individual coaching

Project Manager for all Windows Production projects and Business Continuity Planning & Disaster Recovery

I initiated and managed the Windows Release Process. Collaborated with business and development teams to understand the process and document requirements. Together we were able to schedule and managed releases with the Windows Production Support Team.

Support and assist in the implementation and on-going use of ITIL based Service Management processes

Collaborated with Shared Services to engineer business solution using storage platforms (EMC, Netapps, and Hitachi).

Project Manager for the Business Continuity Planning & Disaster Recovery for Microsoft Windows and UNIX platform. Project lead from 2003 to 2009. Core member of the cross platform team to implement and plan with the business organization. Responsible for defining work plans, identified dependences, assigned resources and managed status. Finished the project ahead of schedule and under the five million budgets.

Raise problem tickets where repeated incidents are identified or brought to the SDM's attention by other RE Managers, e.g. BRMs or pass directly to the operational leads

Work with BRMs, SDMs, Development Teams, and Shared Services Teams to proactively maintain scope of project.

Responsible for Developing, test, document, implement and maintain disaster recovery planning processes for restoration/recovery of IT systems

Influence clients and business decisions to ensure these are best fit with RETS Technical strategy

Experience with various server platforms (Intel, Risc, Itanium, Mainframe, etc) and operating systems (Windows, VM, Citrix, Linux, Lotus Notes, AIX, HP-UX,MVS. zOS)

Experience with Computer Associates Unicenter, Clarity One View, MQ UNIX/Windows, MS Products, SMS, OVIS, Chasm Monitoring, Marimba, Citrix, Cisco WebEx Connect, Apache Tomcat, Websphere, WebLogic, Web Methods, IBM Maximo. HP Open View, HP Service Desk, MS SharePoint.

Used knowledge of organizational goals to define department objectives. Established individual objectives and performed annual reviews and merit process for team of 14 engineers.

Provided leadership by holding bi-weekly one on one meeting with each team member while coaching him or her on training, certification, and career opportunities. Fostered a collaborative environment by holding bi-weekly departmental meetings and with team members presenting activities for Team discussion.

Managed the Sarbanes-Oxley (SOX) security audit for the Windows Production Support team. Worked with SOX auditors to determine policies, auditing, reporting and validation required for financial systems. Coordinated data gathering for SOX audits.

Managed the PCI security audit for the Windows Production Support team. Worked with PCI auditors to determine policies, auditing, reporting and validation required for financial systems. Coordinated data gathering for PCI audits.

Managed resources for the RETS Data Center Consolidation in Miamisburg and Springfield from physical servers to VM servers managed by Virtual Center. This reduced the TCO, floor space, power consumption, and server maintenance and hardware cost.

Managed resources for the RETS Data Center server migration to Rochester Data Center. Provided data center analysis and cost justification for server and application consolidation within the distributed Reed Elsevier environment. The teams met or exceeded all objectives and deliverable dates. The team completed two months ahead of schedule and with minimal impact to our customers.

LexisNexis Team Lead & Architect October 1996 - January 2008

Provided technical leadership to team System Engineers (22).

Implemented Lotus Notes Products and assisted customers with installation and support. A few of some of the major customers were Ernst & Young, Arthur Anderson, and Ford

Implemented Windows web application into the production data center leveraging middleware products (WebSphere, Weblogic, and Web Methods) and shared services databases (SQL & Oracle)

Migrated 900 physical servers to virtual images (IBM VMware) and used Virtual Center to move servers to IBM Data Center in New York.

Experience using Virtual Center for centralization, support and scheduled upgrades.

Implemented SharePoint for several engineering groups home page for collaboration and centralized support documentation.

Experience supporting Citrix and several versions of Microsoft Server (2000-2007)

Second level support for Citrix Servers and user application (On-call)

Windows Citrix farm (V4.5) of 100 servers (Enterprise & Production) and about 3000 users (US & Off-shore) and I was responsible for the Citrix licenses

Operational responsibility for 22 Engineers, which included professional development plans, resource allocation, peer feedback and individual coaching.

Consulted and collaborated with development groups, security and network groups on designing web products implementations.

Trained engineers for the IBM Maximo and HP OpenView application for Release, Incident and change management.

Trained Data Center Operations on Windows Web application and monitoring tools.

Help / Service Desk Training for new application, tools, and products.

Implemented Windows Web hosting environment for Reed Elsevier.

Experience with Computer Associates Unicenter. Lotus Notes, MS Products, SMS, MS SharePoint, OVIS, Chasm Monitoring, Marimba, Citrix, Cisco WebEx Connect, Apache Tomcat, Websphere, WebLogic, webMethods Websphere, IBM Maximo. HP Open View, HP Service Desk.

NCR Team Lead & Technology Consultant Eng. November1980 - October 1996

Support NCR software application and hardware for US Field Offices.

Implemented and supported Microsoft BackOffice product.

Team Lead for USG Controller's Division Help / Service Desk.

Provide consulting and implementation services for US Field Offices.

Implemented and supported Disaster Recovery for USG Controller's Division.

Project Management for major USG Division implementations a few of the projects were backup strategies for servers and PC's, Migration from OS2 to Microsoft operating systems, UNIX mail to MS Exchange.

Hardware support and repair on servers, desktops, and printers

Experience with OS/2, LAN Manager, MS Office Products, SQL, Windows Server 4.0 - 2000, SMS, UNIX and UNIX Mail.

Project Lead for the Business Continuity Planning & Disaster Recovery for Microsoft Windows and field offices. Core member of the cross platform team to implement and plan with the business organization. Responsible for defining work plans, identified dependences, assigned resources and managed status. Finished the project ahead of schedule and under budget.

CERTIFICATIONS PROFESSIONAL DEVELOPMENT

ITIL Mgt. Foundation Version 3 VMware & Virtual Center - Version4.0

Six Sigma (Yellow Belt) Microsoft SharePoint 2007 Administrations

Lotus Notes 4.0 Change and Release Management (IBM Maximo & HP Openview)

A+ Microsoft Server 2000

Microsoft Project 98 & 2010

Citrix Client and Server - Version 4.5

Middleware

Transformational and Technical Leadership

EDUCATION

Sinclair Community College - pursuing Business degree

AttendedRETS/LexisNexis Leadership, Management,PersonalDevelopment trainingcourses.

Graduated with a two year technical diploma from DeVry University

Army military training - Nine months of technical and radar surveillance training

Military Service & Government Clearances

3 Years Military Service (Army)

Secret Clearance for Department of Defense (Army Inactive)

Secret Clearance for Department of Energy (NCR Inactive)

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