Manager Customer Service
Resume:
Steven Bronsberg
Email: *********@********.***
Address: **** ******* **
City: Howell
State: MI
Zip: 48855
Country: USA
Phone: 517-***-****
Skill Level: Management
Salary Range: $80,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Steven Bronsberg
7296 Sanford Rd.
Howell, MI 48855
*********@********.***
Operations Manager
A proven leader who has demonstrated the ability to lead diverse teams of professionals & front line associates to new levels of success in a variety of highly competitive industries, cutting-edge markets as well as technology. Strong leadership skills, results oriented business qualifications with an impressive track record of turning around sub-standard processes and fragmented teams. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings.
Training and Teambuilding Production lead time Theories of Constraints Caterpillar Production Systems
Conflict resolution Microsoft Office Facilities Consolidation Lean 5-S Inventory control Just-in-time
Labor efficiency Root Cause Analysis Multi-site operations Occupational health and safety Operations start up P.D.C.A. (Plan Do Check Adjust) B.A.R. (Before Action Review) D.A.R. (During Action Review) A.A.R. (After Action Review) O.R.R. (Observe Recognize Respond) TAKT KANBAN/PULL POKA-YOKE 8 Wastes
Standard Operating Procedures Corrective Actions Wkly/Mthly P&L Review Preventive Maintenance Management of Multi- Site Building Maintenance NPI Process
Recent Accomplishments
2007 - 2012 OPERATIONS MANAGER - Nero Plastics / Wausaukee Composites- Owosso, MI
* Led the manufacturing operations and staff of up to 200 employees either directly or through subordinate supervisors.
* Maintained a 98.5% or greater OTD to all customers.
* Reduced labor and consumable supply spending as % of sales four consecutive years when sales dropped 60% in 2009 and increased over 100% in 2010.
* Chaired process improvement teams that led to the elimination of a $120K + back log while reducing labor and maintaining a 100% OTD rating by utilizing lean manufacturing techniques such as Theory Of Constraints, value stream mapping, Spaghetti Diagrams and developing processes that support standard operating procedures.
* Lead (a one of a kind in the world) vacuum assisted resin transfer molding process improvement initiative that maximized throughput >100% consistently.
* Developed initiatives that led to the reduction of overtime by approx. $550k from 2007 to 2008 with essentially the same amount of sales.
* Eliminated past dues over three processes that exceeded $150K while eliminating overtime as well as maintaining a 98%
* Chaired a -Core Team- comprised of members from management (Management Staff) and initiated weekly reviews of each discipline discussing plant status from their perspective and any issues / bottlenecks they might be having essentially aligning vision of all disciplines creating a cohesive upper management team.
* Merged 2 plants on time and on budget resulting in annual savings of >$56K
* Key member of a team responsible for preparing and presenting customer scorecard to customer bi-annually.
* Managed cross functional teams that successfully implemented a pull / kanban system. Greatly reducing the scheduling burden.
* Created and chaired a safety committee that resulted in reducing 75% recordable incidents.
* Managed third party top coat facility.
Steven Bronsberg
Page 2
2006 - 2007 MANUFACTURING SUPERVISOR - Nero Plastics/Wausaukee Composites Owosso, MI
* Managed the resin transfer molding value stream with a staff of 30 employees.
* Initiated a paradigm shift within my value stream and executed a comprehensive training program that resulted in the elimination of a $22k backlog.
* Streamlined work force to assist other value streams in the elimination of their backlog.
* Developed process improvement teams within the value stream that ultimately improved the quality of the product, reduced rework and scrap costs.
* Unified the entire value stream by taking a team approach which started every day with a start up meeting giving all the same direction and information over 5 processes.
* Generated weekly presentation showing results of metrics and plans to improve to General Manager and Plant manager.
* Promoted to Operations Manager in 6 months.
2003 - 2006 Owner / Operator - America`s Choice Carpentry Howell, MI
1999 - 2000 AREA MANAGER - Jackson Automotive Group Jackson, MI
* Managed 48 UAW Associates indirectly through 3 supervisors over three shifts.
* Responsible for 16 machining work centers including scheduling.
* Applied best practices to save the company over $120K /yr by integrating Job Responsibilities.
* Eliminated $80K/ yr freight costs and decreasing overtime by as much as $100K / yr by increasing efficiency and productivity/throughput, as well increasing the 1st run yield and decreasing scrap.
* Organized self-managed, cross-functional teams to problem solve and implement solutions to eliminate the bottlenecks and increase throughput.
* Facilitated associates in writing comprehensive training programs pertaining to their individual job descriptions.
* Managed various teams in implementation of lean manufacturing techniques.
* Monitored and tracked production, scrap, overtime and overall department efficiencies for all three shifts.
* Collection, organization and presentation of performance metrics to the Vice President and CEO quarterly.
* Plant Closed.
1997 - 1998 PRODUCTION SUPERVISOR - Ross Controls Madison Heights, MI
1996 - 1997 MANUFACTURING SUPERVISOR - Valeo Greensburg, IN
1995 - 1996 WAREHOUSE SUPERVISOR - TRW/Varity/Kelsey-Hayes Brighton, MI
1988 - 1995 PRODUCTION SUPERVISOR - TRW/Varity/Kelsey-Hayes Brighton, MI
Education & Training
* Washtenaw Community College
* Eastern Michigan University Statistical Process Control
* Completed Dale Carnegie Course - Received 4 Awards:
o Reporting
o Human Relations
o Achievement
o Controlling Worry and Fear
* Trained in -Theory of Constraints- (from the Goldratt Institute)
* Kempner Trego Analytical Troubleshooting
* Certified Composites Technician
* Trained by Caterpillar in the -Caterpillar Production Systems-
Reference letters avail upon request
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