Manager Customer Service

VANESSA A. DONAHUE

513-***-**** ~ **********@*****.*** ~ 6250 Beechmont Ave. ~ Cincinnati, Ohio 45230

Dear Human Resources,

My professional background is one of increasing responsibility and achievement in a variety of senior positions as a customer and

service focused individual producer. The contributions I have made to the success of the organizations which I was a part, lead me to

believe that I could bring a similar success to your company in this position.

Throughout my career, I have excelled at individual performance and have effectively led my peers by both mentorship and personal

example. This dedication of a collaborative effort has lead to success in the projects and organizations of which I was a part.

I offer confidence as a highly energized, effective and persuasive communicator with strong interpersonal and supervisory skills. I

confidently prioritize and complete multiply tasks and follow through to achieve project goals.

Recognized as a motivator and mentor, with experienced in the planning and implementing successful corporate strategies. I am a

professionally driven entrepreneur with strong work ethic and the desire to exceed expectations in all aspects of professional

performance.

I would like opportunity to learn more about both this position and your organization and to explore how my qualifications can best

serve your needs. Please feel free to contact me directly, either via telephone or email, to arrange a meeting at your earliest

convenience.

I look forward to your response and our first meeting.

Sincerely,

Vanessa Donahue

VANESSA A. DONAHUE

513-***-**** ~ **********@*****.*** ~ 6250 Beechmont Ave. ~ Cincinnati, Ohio 45230

OBEJECTIVE

To acquire a position in the corporate environment with emphasis to maximize my multilayer of management skills, quality

assurance, program development, training experience, customer service, and a successful track record in financing and business

avenues.

CORE COMPETENCIES

Account Management • Client Relations • Accounts Payable & Receivable • Account Reconciliation • Expense Control• QuickBooks

Pro • Business Development • Marketing & Advertising • Digital Imaging • Microsoft Office • Human Resource Management •

Credit & Collection • Statement Billings • Month-End Closings • Weekly Payroll • Employee Training & Supervision • Power Point

Presentation and Microsoft Applications • Various Versions of Dental Software

PROFESSIONAL ACCOMPLISHMENTS

• Developed and lead the company's marketing, marketing communications, bench marking, direct mail,

development of websites, advertising and promotional programs to improve corporate awareness and

recognition

• Created, implemented and maintained social media sites, television commercials, and radio commercials for

marketing and advertising

• Liaison between owners, senior management, employees, and clients to ensure proper lines of communication, which was

critical in addressing a myriad of problems and issues requiring immediate attention and resolution.

• Created and discussed production and financial reports with executive staff through power point, access, and excel.

• Administers accounting needs, including accounts payable/receivable and expense control procedures including bank and

account reconciliation, cash receipts, disbursements, finance charges, billings, invoicing, purchase order and inventory

verification, charge backs, rebates, and preparation of daily bank deposits.

• Negotiates and enforces payment collections to recover funds and expedite the clearance of delinquent accounts.

• Delivered consistent operating cost reductions through strategic negotiations with vendors, insurance providers, and material

suppliers to lower costs and improve net profitability

• Processes and maintains Human Resources-related to employee files, reflecting salary increases, deductions, garnishments,

benefits, payroll exceptions, and W-2 withholdings, while exercising a high level of confidentiality.

• Practice advising through observation, with implementation of training programs and placement of accountability

• Coordinated all interviewing, hiring, training, and evaluating employees for accountable placement.

• Supervise all office needs, including scheduling, patient needs and problem solutions, block booking, professionally

coordinate routine matters, meetings, travel arrangements, building communication and trust among referrals and executives.

• Computer networking and computer hardware installation and connection.

• Spearheaded and converted offices to paperless electronic systems with digital capability.

• Performed general management duties; procured new customers and maintained customer relations; wrote and designed all

print and electronic marketing materials; created and maintained company websites

• Conducted thorough credit analyses, researched financial histories, and reviewed account status as a prerequisite to

qualifying new accounts, authorizing purchases, and extending or increasing lines of credit up to $15, 000

• Managed all benefits for patients, verified insurance, insurance tracking and follow- up, collection of benefit funds, and

presented legal documentation for insurance providers, with keen ability to recognize and solve discrepancies.

PROFESSIONAL HISTORY

First Pacific Corporation, Account Executive -Salem, OR ( Southern OH & Northern KY) – 08/2012- 03/2013

John G. Luber, D.D.S., Business Manager -Cincinnati, OH - 12/2006-08/2012

Bell Dental Group, Marketing/Business Manager -Cincinnati, OH - 05/2004-12/2006

Brian Romick, D.M.D., Marketing Manager/Orthodontic Assistant -Cincinnati, OH - 02/2001 – 05/2004

Richard Wolterman, D.M.D., Marketing Manager/Orthodontic Assistant - Cincinnati, OH - 08/1998-03/2002

EDUCATION

Indiana Wesleyan University, Marion, IN - Bachelor of Science, Business Administration, 06/2009

University of Cincinnati, Cincinnati, OH - Associate of Science, Criminal Justice & Computer Information, 06/2001

References upon request

Contact this candidate