Customer Service Manager

Patricia Scarborough

Email: *********@********.***

Address: **** ****** *****

City: Greensboro

State: NC

Zip: 27408

Country: USA

Phone: 336-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

PATRICIA SCARBOROUGH

1817 Efland Drive Greensboro, NC 27408 336-***-**** *********@********.***

Experienced Finance Analyst with demonstrated background in mortgage and consumer loans

Summary of Qualifications

Twenty years of extensive knowledge in the mortgage and consumer finance industry

Trained in underwriting for Fannie Mae and Freddie Mac

Excellent written and oral communications skills

Excellent math and analytical skills

Able to thrive in dead-line oriented high pressure situations

Professional Experience

Essent Guarantee, Winston-Salem, NC 12/2011 - 8/2012

Mortgage Insurance Underwriter

Review non-delegated loan submissions files to determine if insurable by DU/LP and Essent guidelines

Provide excellent customer service and support internal and external

Review and evaluate loan submissions for insurability

Provide Mortgage Insurance Certificate to the lender and any correspondence

Maintain detailed reporting

Maintain a level of production of at least 4 loans per day

AIG United Guaranty, Greensboro, NC 12/2004 - 10/11/2011

Remedy Resolutions Analyst

Review contract underwritten loan files submitted by customers to substantiate United Guaranty errors and resolve problems at the minimum cost to the company

Provide superior customer service and support internal and external

Review and evaluate underwriting errors to explore all possible resolution options in the most financially advantageous manner to United Guaranty while maintaining a high level of customer satisfaction

Provide relief from damages to investors

Defend underwriting decisions by communicating the response both verbally and by written response to the investor

Demonstrate skilled negotiation abilities to resolve damages

Maintain understanding of underwriting contracts and knowledge of the mortgage insurance industry

Maintain detailed reporting

Premier Home Funding, Inc Greensboro, NC 7/1996 -12/2004

Office Manager

Responsible for daily operations of the company including management of originators and processors, hiring, training, goal setting, compliance and accounting

Directly responsibe for interviewing and hiring loan originators and processors

Supervised training and progress of employees

Maintain monthly reporting, payroll and employee files

Conducted In-house review of files for accuracy and compliance

Negotiate commitment, pricing and business relationship with wholesale investors

Computer Skills

Microsoft Word, Excel, Power Point, Calyx Point, QuickBooks, various Desktop Underwriter programs, AS400, Acess, Internet savvy

References available upon request

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