Customer Service Sales
Resume:
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Janae
ShieldsShields Resume
Janae' Shields ***********@*****.***
*** *. ***** **** ***. 1097
Tempe, AZ 85283
Objective
To obtain a challenging position that offers diverse responsibilities, growth, and the opportunity to have an impact on the companies' growth and profitability.
Profile
Extremely developed Customer Service Representative for a high volume call center, making numerous call transactions per hour, possessing strong interpersonal and organizational skills.
Education
Brown Deer High School
High School Diploma
2007
University of Phoenix
Bachelors Degree in Business Communications
2013
Experience
Enrollment Specialist
Humana [11/2011-Current]
As an RX Enrollment Specialist, you are responsible for connecting with both current Humana members and non-members to educate them on utilizing Humana pharmacy benefits.
You will use customer service, sales, and product expertise to influence Humana members, optimizing business outcomes in the process in an inbound and outbound environment.
This role requires outbound and inbound contact in a sales/service environment to educate potential consumers on the cost savings and other benefits available through RightSource.
Enrollment Advisor
University of Phoenix [06/2010 - 06/2011]
- Required to provide enrolled and potential students with the highest level of customer service.
- Assisting in enrolling students into programs and completing all of the entry records.
- Acting as a personal coach and education counselor, assisting the students with entry information i.e. helping the student(s) choose a program of study.
- Responsible for auditing records of the student(s) to determine eligibility for graduation.
Client Inquiry Representative
American Laser Centers [07/2008 - 05/2010]
- Support and provide superior service via phones, emails and faxes as a receiver and caller.
- Use questioning and listening skills that support effective telephone communication.
- Use effective approach to handle special telephone tasks i.e. calls transfers, talking messages, holds, interruptions, and unintentional disconnects.
- Scheduling consultations with potential clients.
Sales Associate
H&M [09/2007- 07/2008]
- Provides excellent customer service according to H&M standards.
- Reports and handles all required transactions, issues receipts and packs merchandise.
- Actively works with garments, including stocking, replenishing, displaying and merchandising.
- Proactively ensures knowledge of all product, campaign and promotions.
References are available upon request
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