Sales Manager

Dianna Carroll

Email: *********@********.***

Address: **** ******* *****

City: Oxford

State: MI

Zip: 48371

Country: USA

Phone: 248-***-****

Skill Level: Experienced

Salary Range: $125,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DIANNA CARROLL

1325 Oakmont Drive Oxford, MI 48371 248-***-**** *********@********.***

ACCOUNT REPRESENTATIVE

High-performance, driven sales professional with a consistent record of increasing sales through savvy business plan design and execution, product education, and technical and clinical acumen. Recognized for launching new products, adding new indications, and increasing volume on existing products. Expertise in conquering obstacles and capturing opportunities by closing exclusive deals, creating and implementing savvy marketing strategies, and managing complex business relationships. Recognized for strong leadership skills and excellence in education and training for clients and patients. Core Competencies include:

Sales, Marketing, & Business Development

Strategic Planning & Product Launches

Prospecting, Networking, & Cold Calling

Communications & Presentations

Key Account Management & Growth

Customer Relationship Management

Team Leadership, Training, & Development

Consultative Selling & Active Listening

HIGHLIGHTS & ACHIEVEMENTS

During a territory expansion, netted a very difficult

doctor with a huge client base that did not use our

products. Identified doctor`s top criteria and presented

data on clinical guidelines, credible resources, and

video to demonstrate value of product, which captured

client`s attention and sealed the sale.

A client stopped using product and refused to discuss

decision. Due to strong relationships with nurses,

discovered patients were experiencing adverse effects

from product. Followed up with doctor offering data on

managing effects, presented in-service training for staff,

and provided additional patient information, which

regained market share and drove sales increases.

Direct competition claimed their product as more

effective and easier to administer. Tactfully took on an an

approach to explain the spin on the data, guideline

recommendations, managed care coverage, and

patient care. Kept in contact with accounts, updating

changes, and gently reminding clients of success with

our product, which won back business, captured new

accounts, and built trust with customers.

CAREER NARRATIVE

Extensive experience in the managed care markets, hospital systems, academic institutions, and large group specialty physician practices. Clinical expertise in Oncology, Cardiovascular, Urology, Managed Care, formulary, and buy-and-bill environment.

NOVARTIS PHARMACEUTICALS, Bridgewater, NJ 2007 to Present

Oncology Sales Specialist (2008 to Present)

Oncology Sales Representative (2007 to 2008)

Brought on board to market, maintain, and grow metro Detroit, Down River, and Tri-City territory targeting oncologists and breast surgeons. Develop individualized sales strategies and messaging for key accounts in the buy-and-bill markets. Partner with Regional Account Mangers, Medical Science Liaisons, Brand Team Specialists, and Reimbursement Specialists to meet the needs of clients and to ensure pull-through of the product portfolio.

DIANNA CARROLL

248-***-**** *********@********.*** Page 2 of 2

Novartis Pharmaceuticals continued...

Maintained high market share with Zometa despite a tough economic climate, new competition, and a sales force reorganization in 2010 and 2011 and regained ground exceeding quotas in 2012.

Delivered 107% of goal in Q1; 231% in the Q2; 162% in Q3 on 2012.

Realized $9.7 million in revenue in 2012 from the sales of Zometa.

Successfully launched Afinitor advanced breast cancer indication in 2012.

Hand-selected for the Field Based Tactical Team communicating information pertaining to field successes and challenges. Collaborated with Brand Marketing Department and leadership to develop strategies and messaging.

Tapped by area sales manager to serve as district champion for the new corporate electronic sampling initiative in 2008.

Selected to attend the National Conferences representing Novartis; recognized for providing outstanding service during American Society of Clinical Oncology (ASCO) in Chicago in 2010.

SANOFI-AVENTIS PHARMACEUTICALS, Bridgewater, NJ 2000 to 2007

Urology Sales Specialist (2005 to 2007)

Promoted to sell injectable and IV administered products for treatment of advanced prostate cancer and androgen independent metastic prostate cancer. Designed and deployed effective business plans and continually analyzed territory sales to drive business. Utilized effective selling techniques and marketing strategies to expand product demand. Cultivated relationships with physicians and staff, building trust through a collaborative effort, education, and communication.

Planned and conducted physician and nurse in-service training for potential and existing accounts.

Extensive knowledge gathered through collaboration with fellows, residents, and notable academic institutions, which included Wayne State University, William Beaumont Hospital, Botsford Hospital, Karamanos Cancer Institute, and Henry Ford Hospital.

Facilitated and attended numerous lecture programs, journal clubs, tumor boards, and grand rounds to promote education and increase knowledge on urology diseases and treatment protocols.

Expert knowledge of purchasing and reimbursement policies and procedures for Urology and Oncology medications.

Primary Care Pharmaceutical Sales Professional (2000 to 2005)

Led sales in the Detroit metro area targeting cardiologists and primary care physicians promoting Plavix(R), Avapro(R), and Ambien(R).

Consistently delivered sales at or above quota, year over year, for 5 years.

Executed frequent presentations on clinical papers and abstracts, while enhancing technical selling skills.

Coordinated physician speaker program to increase sales and improve client relationships.

EARLY CAREER-

VERIZON WIRELESS, Southfield, MI 1995 to 2000

Sales Manager (1999 to 2000)

Exceeded sales goals by 23%.

Reduced customer cancellation rate and remained below goal of 1.5%.

Senior Business Account Executive (1995 to 1999)

Consistently ranked in the top 20 for sales in the Detroit market.

Ranked #1 in revenue for 11 consecutive months.

Selected as a Business Account Executive Trainer in 1997, 1998, and 1999.

ENTERPRISE RENT-A-CAR, Farmington Hills, MI 1993 to 1995

Assistant Manager

EDUCATION

Bachelor of Arts, Communication, Arts & Science, MICHIGAN STATE UNIVERSITY, East Lansing, MI-1992

MEMBERSHIPS: Medical Device Sales Professionals, National Organization of Pharmaceutical Representatives, Michigan State University Alumni Association

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