Sales Manager

Charles Chepak

Email: *********@********.***

Address: **** ****** ****

City: Perkiomenville

State: PA

Zip: 18074

Country: USA

Phone: 215-***-****

Skill Level: Director

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

CHARLES J. CHEPAK

1932 Gravel Pike, Perkiomenville, PA 18074

Home 215-***-**** Cell 215-***-**** *********@********.***

Contracts & Operations Management / Sales Support

Expertise in

OPERATIONS NEGOTIATIONS RELATIONSHIP MANAGEMENT FINANCE

Forward-thinking Senior Manager with MBA, Finance and 25+ years' experience within Corporate and Non-profit, Higher Education, IT Consulting Services, Finance, Customer Relationship Management, Health Care, Hi-Tech Manufacturing, and Pharmaceutical environments. Strategist, adept at identifying and providing "hands-on" leadership through customer-driven initiatives, process re-engineering and cost reduction plans. History of partnering with Sales to help close multi-million dollar contracts, with unique combination of innate technical abilities along with top-notch presentation and communication skills.

Adjunct Business Faculty & Academic Advisor, 2010 to Present

Montgomery County Community College, Blue Bell, PA

As Adjunct Faculty, professor in Business, Entrepreneurial Studies and Computer Science Department teaching three credit courses; Principles of Management, Human Resources Management, Customer Relationship Management, Supervision and Business Mathematics. As an Academic Advisor (business) in the Student Success Center, responsible for assisting prospective and currently enrolled students in clarification of life and career goals, educational planning, course selection, understanding of college policies, procedures and resources, and review of their academic progress. As the Testing Center Advisor; counsel students completing placement testing as to their results and assist in developing education and developmental study plans to promote a successful college experience for the student. As the Transitional Advisor; college liaison to Pennsylvania CareerLink program responsible to counsel displaced workers, job loss to overseas business, to develop retraining plans through various academic programs suited to the individual's needs and capabilities.

Sales Operations Manager, IT Solutions & Risk Compliance 1997 to 2008

Computer Aid, Inc., Wilmington, DE

Member of Senior Operations team, served as Global IT Solutions, Contracts and Risk Compliance Manager - the largest single division of CAI, managing $60M / $250M in sales contracts. Led a staff of two direct reports, along with supporting sales / business lines. Drove all aspects of IT team / program / consulting services to serve Fortune 100-1000 clients. Directed operations for full lifecycle of major IT projects - application development & support, IT consulting, help desk design, managed staffing services. Strategic consulting on: business operations planning, process re-engineering, Six Sigma, SOX, ISO, Lean. Oversaw contracts and purchasing decisions for organization. Developed budgets and managed P&L. Created and delivered C-level presentations. Directed recruitment of senior consultants for clients. Managed and developed client relations.

Played integral role in closing key contracts ~ $10M in new sales annually; >40% increase from prior years.

Created customized 3-day process improvement seminar for health care client, conducted to improve performance of domestic and UK key managers.

Successfully analyzed and provided recommendations on all backroom operations of global pharmaceutical company, advising on SOX measurement, compliance and remediation.

Managed all contract portfolios. Conducted needs assessment with clients. Devised terms and conditions. Negotiated master services agreement, statement of work. Bypassed costly attorney fees. Assumed workload of $400 / hour staff attorney for 7 consecutive years, handling all contract terminology and negotiation of contracts with clients.

CHARLES J. CHEPAK Home 215-***-**** Cell 215-***-**** *********@********.*** Page 2

Cross-trained supply chain teams to improve operating efficiencies by 100%, which dramatically elevated customer satisfaction levels.

Designed new automated Customer Relationship Management (CRM) sales application process, replacing manual system. Delivered solution on time and under strict budget. Recognized for creating a company-wide system that was in existence for 11+ years.

Achieved 100 % compliance with all contracts and SLAs. Improved processes to increase productivity and customer satisfaction.

Served as subject matter expert and informal sales engineer, bridging communications between technical and sales teams. Provided leadership and technical support to sales teams responding to large, complex RFPs.

PREVIOUS EXPERIENCE:

OPERATIONS / BUSINESS CONSULTANT

Leveraged broad, in-depth business expertise to facilitate achievement of objectives for clients spanning a wide range of industries; Key engagements included:

Cardinal Management Company: Drove efforts to identify and develop new business opportunities. Led project to design and gain regulatory approval for 95-acre tract / 800-unit adult life care community; coordinated architectural design and operational start-up (include local permit and variance approval) to product deliverables on time and within budget.

The North Medical Center: As Construction Manager and General Operations Administrator, led full lifecycle build-out of 86,000 sq.-ft. adult assisted living facility; achieved on time / within budget delivery with complete customer satisfaction.

ABI-AGRO Dominicana, Ltd.: Played critical role as COO / CFO of managing holding company with three global subsidiaries, including a $2.4M 500-acre "agribusiness" in the Dominican Republic with 25 FT management staff and up to 250 employees. Led company to profitability; subsequently elected to BoD and appointed as President/CEO.

Caro Med Partnership, Ltd.: Created successful limited partnership to develop non-invasive diagnostic medical equipment. Created and delivered presentations to raise capital and managed all aspects of regulatory compliance to ensure adherence to State and Federal Regulations during formulation.

Actual Plastics Technology Corp.: Served as Executive Vice President / Controller to European parent company of international banking organization; responsibilities included dollar arbitrage. Directed construction of 35,000 sq.-ft. facility and established machine manufacturing and assembly functions. Successfully negotiated funding with City of Philadelphia and state PIDA grants.

Mortgage Finance Consultant, Loan Officer

Origination and marketing residential mortgage finance products for full-service mortgage banking company throughout Montgomery and Bucks Counties.

FirstStar Mortgage Corporation (subsidiary of First Bank of Harrisburg) King of Prussia, PA

Assistant Vice President, Investment Broker

Marketed investments and managed portfolio assets for institutions, corporate and personal accounts.

Prudential-Bache Securities, Philadelphia, PA

Kidder Peabody and Company, Philadelphia, PA

Mosely Securities, Philadelphia PA

CHARLES J. CHEPAK Home 215-***-**** Cell 215-***-**** *********@********.*** Page 3

Assistant to Senior Vice President, Operations

Knoll International, Inc. Greenville, PA

Managed $21M operating budget while serving as business consultant to manufacturing group.

Piloted cost savings project that reduced operating budgets by 20% during period of business decline. Analyzed all allocation of resources to eliminate redundancies of personnel responsibilities and improve resource allocation.

Manufacturing Assembly Supervisor and Dispatch Manager

Philadelphia Gear Corporation, King of Prussia, PA

Increased production output 47% by effectively controlling machine batching and run efficiencies.

Supervised production and expedited delivery of high-speed transmission equipment for on time / within budget completion of major Saudi Arabian and Alaskan oil and gas pipeline projects.

PROFILE:

EDUCATION MBA, Financial Management (honors), 1987, Saint Joseph's University, Philadelphia, PA

BS/BA, Management Science & Finance (honors), 1981, Philadelphia College of Textiles & Science, Philadelphia, PA

PROFESSIONAL DEVELOPMENT Greater Valley Forge Human Resource Association (member)

Philadelphia Arts & Business Council - Graduate Business on Board Program - Non-Profit Management

Federal Mediation and Conciliation Service - Labor-Management Relations

Dale Carnegie Professional Development Series on Communication

Manufacturers' Association of Delaware Valley - Fundamentals of Supervision

LEADERSHIP ROLES

Past President, Board of Directors, & Acting Executive Director

Pottstown Symphony Orchestra Association, Pottstown, PA

Delaware Valley Regional Orchestra Association

Nonprofit governance, fundraising, program development, strategic planning, project management, leadership development

Contract Negotiator, American Federation of Musicians, Local 135-211, NY

Principal negotiator in collective bargaining agreement between orchestra association and the musicians' union.

U.S. Army, SSG E-6, Military Police Corps

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