Customer Service Manager
Resume:
Don Kiefer
Email: *********@********.***
Address: ***** ****** ****** ****
City: Agua Dulce
State: CA
Zip: 91390
Country: USA
Phone: 661-***-****
Skill Level: Management
Salary Range: $95,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Don Kiefer
34285 Lavery Canyon Road, Agua Dulce, California 91390
Email: *********@********.***
Cell Phone 661-***-**** - Home Phone 661-***-****
Career Profile:
Accomplished business professional with over twenty years experience in providing direction in fiscal and organizational management, operations, sales, waste and hazardous material handling, training, and team player with interpersonal and recognized leadership skills, self-starter, flexible, and good communicator with positive energy, and effective in business know-how for establishing industry performance metric indicators, technology innovation, logistics-supply chain, and aircraft maintenance methods and quality assurance. Adaptive to working long hours in adverse locations and situations under demanding conditions to ensure mission and customer satisfaction is achieved, and willing to travel if required. Eligible for Secret or Higher level Security Clearance
Technical Competencies:
Use of common and special tools, troubleshoot and rework mechanical, hydraulic, and electrical equipment. - Can safely operate various tractor trailer combinations, prepare waybills, CFR-49 Hazard Transportation, heavy equipment, 5k-15k forklifts, front loaders, mobile-overhead cranes, boom-scissor lifts, diesel and electric power generators, Tig and Mig welding machines, knowledgeable of handling dangerous (explosives) transportation, law enforcement level specialized equipment, and military support equipment vehicles.
Work Experience:
Athens Services, Sun Valley, CA
August, 2011-December, 2012
General Manager
Applied responsibility, accountability, and authority to manage a construction and demolition (C&D) facility, and proper execution of company`s business plans, complete financial/profit and loss, and operational responsibility. Developed and implemented legal compliance programs, negotiated transportation contracts and applicable Local, State & Federal permits to operate as a Recycling Material Recovery Facility (MRF), employee development, develop maintenance programs and vendor relationships for heavy equipment.
Key Accomplishments:
* Developed a Site Specific Safety Program resulting in 311days without any reportable instances
* Developed Sales Staff resulting in improved market capture and improved customer satisfaction
* Placed Administrative and Financial Controls in place to ensure business goals and objectives were satisfied
* Environmental Liaison with Government Agencies (LEA, AQMD, OSHA, DOT, DTSC, City of Los
Angeles and State of California)
Waste Management, Inc, Los Angeles, CA
April 2004 - August, 2011
District Manager
Effectively managed various locations of Waste Management (WM) Commercial Hauling, Transfer and Recycling facilities, execution of company`s business plans, complete financial /profit and loss, as well as, operational responsibility. Developed and revised legal compliance programs, negotiated transportation contracts and applicable Local, State & Federal permits to operate as a Waste Facility or Recycling Material Recovery Facility (MRF), employee development, develop maintenance programs and vendor relationships for heavy equipment.
Noteworthy Job Accomplishments:
* Advanced working knowledge of WM operations, financials, and control systems
* Developed retention program for long-term customers and reduced the number of un-profitable customer accounts resulting in improved profit margins and improved customer satisfaction
* Implemented a Safe Driver Recognition program as well as other incentive based programs to develop Safety Awareness and Productivity. -4865 Days of Safe Operations- without a Lost Time Accident or Incident.
* Developed WM Leadership Program to improve quality of life for both Union and Non-Union employees
* Reduced Operational WM Cost by 20-30% resulting in improved business efficiency and effectiveness
* 2011 rated by employees in Gallup Poll as Top 98 % or Top 5% of company as someone to work for
Keysor Century Corporation, Saugus, CA
September 2001 - December 2003
Traffic Manager/Director of Logistics
Directed and managed company freight transportation operations on all facets of supply chain and material movement of, but not limited to, Rail, Over the Road, Inter-Modal, Ocean and Air related to manufacturing of PVC plastic compounds. Had direct managerial responsibility for freight negotiations, public relations (P.R.), budget, employee development and relations, sales and customer service, training and risk management, and professionally authored -How-To- to be utilized as a business Traffic Manager Procedure Manual.
APC Trucking, Inc., Santa Clarita, CA
January 1999 - May 2001
President/CEO
Provided leadership and direction as a Small Fleet Company Founder that specialized in dry freight transportation with 10 tractor trailers running 48 states, developed and directed administrative, financial and operational policies and processes for this company, Direct oversight of P.R., employee development and relations, sales/customer service, training and risk management. Operated various Over the Road commercial vehicles and tractor/trailer combinations as needed to support business goals and objectives to ensure customer satisfaction was achieved.
Los Angeles Police Department, Los Angeles, CA
October 1987 - July 1998
Police Sergeant
Professional unitized LAPD knowledge, skills, and abilities while assigned to culturally, diverse, and dangerous geographic patrol divisions to enforce laws, and administrative job, duties, and task of, but not limited to, prepare daily car plan assignments; prepare and presents roll call training; inspect personnel and equipment for conformity to Department standards; supervise front desk, patrol officers on foot or in vehicles; reviewed and approved various types of reports; prepared and investigated personnel complaints; responded to crime scenes at the request of police officers; handled radio calls and dispatched personnel; kept supervisors informed of issues of concern to them; trained and supervised probationary officers; and performs department and non-department community related functions; Academy Instructor tactics and firearms.
United States Marine Corps
October 1980- February 1985
Aircraft Maintenance/Management (CONUS and OCONUS Locations)
Effectively maintained operational readiness of CH-53 A/D Helicopter`s by providing airframe and power plant (A&P) equivalent job, duties, and task, as well as, applied squadron aircraft maintenance management responsibilities to comply with established Naval Air System Command (NAVAIR), and Office of the Chief of Naval Operations (OPNAV-4790) quality and flight safety requirements, and supervised job competency and professional development of subordinates.
Education:
Master of Science - Logistics, Almeda University, February, 2005
Bachelor of Science - Business Administration, Almeda University, December, 2002
Teaching Certificate, University California, Los Angeles, 1992
Police Science/Law Enforcement, Los Angeles Police Department (LAPD) Academy, 1987
Technical and Professional Training:
California DTSC- HAZWASTE Certification Training, 9/2011
California DTSC - HAZWASTE Training, 6/ 2010
JJ Keller Institute / CAL OSHA Training, 10/ 2008
JJ Keller Institute- Hazardous Materials Training, 2/2002
DOT/ California DMV- Drug and Alcohol Training for Supervisors, 10/2001
Landstar-Inway- Hazardous Materials Training, 8/2000
Landstar-Inway- Transportation Brokerage School, 8/2000
Rockhurst College - Team Leadership Training for Executives, 4/1998
Cristando House/Fresno State University, California - Organizational Management School, 4/1995
LAPD/University, Southern California - Management Development School, 6/1994
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