Management Quality Assurance
Resume:
Inga Fair
Email: *********@********.***
Address: *** **** *****
City: Friendswood
State: TX
Zip: 77546
Country: USA
Phone: 713-***-****
Skill Level: Management
Salary Range: $70,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Inga Fair
506 Pine Bluff * Friendswood, TX 77456
713-***-**** * *********@********.***
HEALTHCARE MANAGER
Professional Profile
Healthcare Management specialist with a 14-year track record of excellence in radiology and outpatient imaging, continuously improving processes and implementing systems delivering quality and cost-effective patient care. Highly skilled in training/mentoring in-house teams, optimizing Supply Management practices, and collaborating effectively with medical, nursing, administrative and technical staff on initiatives yielding long-term gains.
Healthcare Operations Management * Radiology & Outpatient Imaging Expertise * Integrated Care Focus
Team Building/Leadership * Purchasing & Inventory Control * Quality Assurance * Process Improvement
Budgeting/Cost Control * Records Management * Staff Training/Mentoring * Interdepartmental Collaboration
Professional Experience
MEMORIAL HERMANN HOSPITAL
Houston, TX
2008-2012
Director of Outpatient Imaging
Displayed outstanding team leadership and management of critical healthcare operations such as MRI, CT, DEXA, X-ray, Fluoroscopy, Ultrasound and Mammography procedures, continuously strengthening programs and achieving 100% compliance rating from Texas Joint Commission (TJC). Coordinated closely with physicians, physician liaisons and employees to address needs and spur business development. Developed and monitored annual capital and operating budget for facility, including projections in personnel, gross and net operating income and expenses. Executed in-depth facility inspections and maintained industry-leading Health and Safety standards. Achieved outstanding employee satisfaction ratings through major improvements in areas such as time management, supply management, productivity and accuracy of practice.
Key Accomplishments:
* Spurred comprehensive turnaround of Clear Lake, TX facility outpatient imaging operations through dedicated team building/leadership, optimizing supply management, and introducing rigorous Quality Control standards for MRI, CT, DEXA, X-ray, Fluoroscopy, Ultrasound and Mammography procedures. Achieved 100% compliance rating during Texas Joint Commission (TJC) inspections.
* Exceeded Employee Satisfaction targets for 4 consecutive years through extensive training and mentoring, as well as programs encouraging career development and organizational cohesion.
* Fostered growth through developing comprehensive referral network composed of physicians, physician liaisons and in-house staff.
* Delivered major improvements in Customer Satisfaction through increasing operational efficiency and successfully reducing wait times for procedures, as well as working closely with staff to deliver individualized care and attention.
* Demonstrated expertise in managing capital and operating budgets, identifying major cost efficiencies in areas such as supplies, salaries, and OT.
RIVER OAKS IMAGING AND DIAGNOSTIC, L.P.
Clear Lake, TX/Houston, TX
1998-2008
Center Administrator- Clear Lake, TX (2001-2008)
Led staff in improving processes and implementing efficient new systems for Clear Lake, TX facility performing MRI, CT, Ultrasound, Mammography and other procedures. Recruited, trained and mentored 15-person team, ensuring attainment of critical objectives. Developed long-term relationships with physicians, radiologists, government regulators, diverse healthcare providers and community organizations. Maintained strict patient confidentiality and certified equipment and supplies for quality patient care and safety.
Key Accomplishments:
* Exceeded EBIDTA budget year-over-year through daily operations management and establishing culture focused on quality patient care. Achieved high staff retention through effective communication strategies and timely issue resolution.
* Garnered major efficiency gains through introduction of new budgeting and accounting system.
* Monitored infection control procedures to ensure facility-wide health and safety.
* Noted for ability to increase cohesion amongst medical, nursing, technical, administrative, and maintenance staff and successfully position healthcare operations towards long-term growth.
Center Administrator- Houston, TX (1998-2001)
Improved staffing, resource management, and major procedures for Houston, TX medical center performing MRI, X-ray and other imaging procedures. Managed recruitment, staffing and training for 9 employees. Bolstered interdepartmental communication while upholding top-tier quality standards.
Key Accomplishment:
* Increased operational efficiency and patient care standards through dedicated team leadership and supervision. Optimized staffing and modality schedules with an emphasis on reducing operating expenditures.
PHYSICIAN LIAISON EXPERIENCE HIGHLIGHTS:
* Developed and launched targeted marketing campaigns promoting imaging center services to particular physician specialties as Physician Liaison for Gulf Coast MRI (1996-1998).
* Forged viable relationships with referring physicians and office staff, continually identifying methods of adding value to individual practices.
* Excelled in bolstering sales and marketing of services as Physician Liaison for Medical Center Imaging (1991-1996) including MRI, CT and general X-ray.
Education & Advanced Training
Bachelor of Science in Health Promotions
University of Houston, TX
Additional Training Credits: National Incident Management Training (NIMS) FEMA Training, Compliance-Age Appropriate Care, Corporate Compliance, Culture Awareness, Employee Competency, Harassment Prevention, High Quality and Patient Safety Strategy, HIPAA Privacy and Security, Patient Rights, Recognizing Abuse and Neglect, Recognizing and Preventing Suicide, Risk Management, Back Safety, Blood-Borne Pathogens, Fire Safety, Hazardous Materials, Emergency Preparedness, Tuberculosis, Infection Control for Non-Licensed Healthcare Providers
Select Technical Proficiencies: MS Office Suite, iOrder, PACs, Centricity, EZ reg, PenRad, RADNET, Medfax
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