Customer Service Technician

Becky Lansford

Email: *********@********.***

Address: *** ***** ****** ******

City: Apopka

State: FL

Zip: 32712

Country: USA

Phone: 407-***-****

Skill Level: Experienced

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

BECKY LANSFORD

718 Crepe Myrtle Circle 407-***-****

Apopka, FL 32712 **********@*****.***

Computer Support Technician and Network Administrator

Information Technology

Computer support technician and network administrator with hands on experience providing outstanding technical assistance to business professionals. Demonstrated ability to integrate computer skills, customer support experience, and related education to exceed technical, and customer requirements..

* Network administration

* TCP/IP Configuration

* Backups

* Server configuration and troubleshooting

* Microsoft Networking

* Windows XP/Windows 7

* MS Server 2003 and 2008

* Desktop support/laptops/handheld

* Remote access

* Help Desk customer service

PROFESSIONAL EXPERIENCE

Center for Drug Free Living, Orlando, FL 1995 - 2012

Computer Specialist (1995-1999)

Network Administrator (1999-2005)

Corporate Systems Administrator (2005-2012)

* Managed and monitored over 800 computers and 16 servers on daily basis.

Result: The Corporation successfully maintained 98% uptime for over 28 locations.

* Implemented administrative security for all corporate network systems. This included assigning new logins, passwords and permissions.

* Responsible for identification and resolution of hardware and software technical problems and malfunctions related the organization. Routinely handled 45 calls daily with a 75% first-call resolution.

* Installed end user systems and peripherals, configured and customized settings for specific applications as required including computers, laptops, cell phones, wireless, multimedia equipment and handheld devices.

* Developed help desk support procedures by instituting helpdesk and training programs.

* Originated and maintained the security, hardware and software policies and procedure documentation.

* One of only three people to achieve the award of winning a -Star Award- twice.

Result: Corporate turnover of Windows 2000 servers to 2008 while changing locations with less than one day of downtime.

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UNITED STATES NAVY 1974 - 1994 (Retired)

Cryptologic Technician (communications)

* Promoted to Chief Petty Officer (E-7), held Top Secret Clearance.

EDUCATION

Associates of Science Degree, Computer Science Specialization

University of the State of New York (Excelsior) Albany, NY

Novell Certified Network Administrator (CNA)

New Horizons Computer Learning Center Orlando, FL Present

Actively pursuing Microsoft Certified Technology Specialist (MCTS)

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