Sales Customer Service

Erica's InformationLocation: Newton, NCTitle: Hand WrapperExperience: 0-1 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: StudentWork Status: U.S. CitizenMember Since: 2012-04-16 Helpful Links

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***********@*****.***

EDUCATION

AGE/Surgical Technician Nov. 2005 - Present Catawba Valley Community College Hickory, NC

EMPLOYMENT HISTORY

Sales Associate/Cashier Nov. 2011 - April 2012

Footaction Hickory, NC

Promote special offers and on going sales.

Provide information on individual products.

Offered customers help with questions.

Responsible for sales and checking out customers

Handled cash sales.

Restocked shelves and set up demonstrations.

Checked in shipments to verify products and inventory.

Adecco - Temporary Services May. 2010- May. 2010

Care Fusion Hickory, NC

Unpacking products from packages.

Moved and stacked equipment on pallets.

Run test on hospital equipment.

Data entry

Entered data gathered from the equipment to the computer.

Pierre Foods July. 2010- Sept. 2010

Assembly Line Hickory, NC

Hand wrapper.

Hand warped 14 sandwiches per min.

Clean and sanitize or line.

Sandwich topper- put toppings on sandwiches.

Dispose of bread that was molded or damaged

Adecco - Temporary Services July. 2009- Sept. 2009

Verizon Wireless Hickory, NC

Store Greeter- Greet customers.

Answered the phones.

Directed customers to the appropriate sales representative.

Assisted retail store.

Process applications.

Multi-task.

Stocked Verizon wirel.ess books

Phone book transfers.

Placed test calls to customers phone after activation.

Customer Service Representative Sept. 2009 - May. 2009

Convergys Hickory, NC

Checked to ensure that appropriate changes were made to resolve customers

problems.

Executed daily operations of going over the customers bill and to answer any

questions at a timing manner.

Kept records of customer interactions and transactions, recording details of

inquiries, complaints, and comments, as well as actions taken.

Recommended improvements in products, packaging, shipping, service, and

billing methods and procedures in order to prevent future problems.

Contacted customers in order to respond to inquiries and to notify them of claim

investigation results and any planned adjustments.

Resolved customers' service and billing complaints by performing activities such

as exchanging merchandise, refunding money, and adjusting bills.

Referred unresolved customer grievances to designated departments for further

investigation.

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