Network Management
Resume:
Michael Sheridan
Email: *********@********.***
Address: * ********* *****
City: Pomona
State: NY
Zip: 10970
Country: USA
Phone: 845-***-****
Skill Level: Management
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Michael J. Sheridan
3 Blackwell Court
Pomona, New York 10970
Res: 845-***-****
Cell: 845-***-****
Email: *********@********.***
Self-motivated professional with vast experience managing large, complex Network Operation Centers, working in large, financial 24x7 environments and always adhering to the corporate SLA agreements embedded within the operations processes. Performing mid/senior level escalation and notification processes in a timely and accurate manner. An excellent communicator possessing advanced technical skill and managerial talent.
Skills
Software Windows NT/XP, Visio, MS Office Suite
Protocols OSPF, BGP, TCP/IP, RIP, IGRP, EIGRP, HSRP, Wireless, Wave Division Multiplexing, SDLC, HDLC, X.25, SNMP
Network Monitor Netcool, Spectrum, Ciscoworks, HP OpenView, Eye of the Storm
Hardware Cisco Systems routing platforms, 75XX series, 6XXX series, 4XXX series, 36XX series, Cisco Systems switching platforms, 65XX series, 5500 series.
Sniffers Network Associates Sniffer, NetScout, Niksun, NetVCR Probes
Ticketing Remedy, Peregrine Falcon
Net-Point, Inc. (IT Consultant) 08/09-01/11
Operations Supervisor for Morgan Stanley
* Managed nightshift consultants: 3Tier 1 and 3Tier 2 teams in the 24x7 NOC.
* Managed Remedy ticket life within the NOC.
* Maintain all SLA agreements embedded within the Operations processes.
* Directed technical escalation to appropriate Engineering teams, in accordance with NG SLA.
* Performed mid/senior level escalation and notification processes in a timely manner.
* Approved and enforced coordination efforts for all on site dispatches for repair or replacement.
* Managed night shift turnover process with previous and upcoming shift teams.
* Responsible for network alarms and implementing corrective measures.
* Supervised network power downs, disaster recovery testing, changes and upgrades.
* Responsible for all network outage resolution.
British Telecom 05/07 - 06/09
Outsource Support for Credit Suisse Account
Network Specialist
Credit Suisse New York 12/02 - 05/07
Network Specialist Network Operations/AVP
* Monitoring, support and maintenance of the corporate network.
* Provided daily incident management of the WAN, LAN, MAN, VPN and escalation with various carriers and vendors.
* Managed and maintained the stability of the Credit Suisse Global Network infrastructure.
* Supervised and managed level 1, 2 and 3 resources and worked parallel with Engineering and Deployment teams.
* Coordinated IOS/OS upgrades Cisco routers and switches bringing them current to the firm`s Cisco software standard.
* Functioned as Chair Technical Conference Bridge for major outages and acted as an escalation point for the team.
* Managed coordination of calls to carriers and vendors (Cisco, AT&T and Verizon, C&W, BT, etc.).
* Managed shift turnover process with previous and upcoming shift teams.
* Managed and implemented the deployment of Niksun`s probes through the firm`s infrastructure for clients.
* Managed consistency/compliance checks monthly/quarterly.
* Ensured that all Network Management tools, Spectrum, Cisco Works, Netcool were properly populated
with all devices currently on the network.
* Supported various market data vendors such as Nasdaq, Bloomberg, Reuters, Infosel, Tolerate,
Bridge, Loanet, Fed.
Represented Network Operations/QA at business line outages and change of control meeting.
Deutsch Bank, New York 06/86 - 06/02
VP/Sr. Network Analyst/Manager Network Control Center.
* Instrumental in building processes/procedures for 24x7 NOC to support the NOC.
* Managed remedy ticket life within the NOC in accordance with Deutsch Bank procedures.
* Maintained all SLA agreements embedded within the Operations processes.
* Managed the coordination of timelines during an outage or fault.
* Managed shift turnover process with previous and upcoming shift teams.
* Coordinated, managed and communicated all changes during approved change windows.
* Managed disaster recovery testing of the network.
* Managed consistency/compliance checks monthly/quarterly.
* Communicated vision provided by senior management to staff.
* Enforced day to day NOC processes and procedures.
* Managed and maintained the stability of Deutsch Bank`s Global Network infrastructure.
* Supervised and managed level 1, 2, 3 resources and worked with Engineering and Deployment teams.
* Provided daily incident management of the WAN, LAN, MAN and escalation with various carriers and vendors.
* Supported various market vendors such as Nasdaq, Bloomberg, Reuters, Infosel, Telerate, Bridge, Loanet, Fed.,
Bank of New York.
* Established solid technical relationship and credibility with the fast paced, equity traders and provided high
Quality of service to the IT organization by maintaining in-time, speedy troubleshooting, escalation and
notification.
ITT World Communications, New York 1978 - 05/86
Data Technician
* Maintaining and troubleshooting of telex and low speed teletype lines.
* Testing and troubleshooting of data lines.
* Lead technician for support of data lines and com2 voice systems for Lasser Marshall Co.
Education
Technical Career Institute, New York, New York
(1976-1978)
Degree: V7 Certificate
Bronx Community College, Bronx, New York
1976
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