Customer Service Manager

michael smith

Email: ***********@*******.***

Address: *** ****** **** ******

City: Winchester

State: VA

Zip: 22602

Country: USA

Phone: 540-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

per resume

Educational Background:

Job History / Details:

Michael Smith

100 Cherry Hill Circle

Winchester, VA 22602

540-***-**** * ***********@*******.***

JOB TARGET: MANAGEMENT

I am seeking store or district management opportunities in the food and beverage industry

CAPABILITIES

I have a proven industry track record and am capable of:

Assuming total responsibility for profitable management of a restaurant or nightclub

Reducing expenses and increasing profitability through aggressive cost control and labor management

Enhancing efficiency and productivity with high-visibility supervision and management strategies

Improving customer service by establishing appropriate training and team-building programs

Identifying and rectifying potential employee substance-abuse problems

Implementing creative and aggressive marketing strategies to increase sales

ACCOMPLISHMENTS

During my professional career, I have:

Managed a restaurant with sales in excess of $3 million

Managed a 22,000-square-foot entertainment venue for four years

Accumulated more than 20 years of direct management and operational experience in the hospitality and entertainment industries

Established a reputation for efficiency in restaurant operations, including staffing, training, cash management and menu selection

Developed and implemented programs to enhance cost control, payroll management, labor scheduling and customer service

Owned and operated a successful pizza and submarine sandwich restaurant for more than three years

Completed U.S. Navy training in various subject areas, including drug and alcohol awareness and leadership

PROFESSIONAL INDUSTRY EXPERIENCE

My work history in the food and beverage industry includes:

2008 to 2012: Manager Texas Steakhouse and Saloon, Winchester, VA

1996 to 2008: General Manager Ryan s Family Steakhouse, Martinsburg, WV

1992 to 1996: Night Duty Manager/Entertainment Director/Food and Beverage Manager/Operations Assistant, Morale Welfare & Recreation Mayport Naval Station,

Atlantic Beach, FL

1991 to 1992: Buffet Manager Pic N Save Buffets, Jacksonville, FL

1987 to 1991: Owner/Operator The Lunch Express, Athens, TX

1982 to 1987: Area Supervisor Pizza Systems Inc., Tyler, TX

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