Engineer Quality Assurance
Resume:
William Brooks
Email: *********@********.***
Address: **** ********* *******
City: Fairfax Station
State: VA
Zip: 22039
Country: USA
Phone: 615-***-****
Skill Level: Management
Salary Range: $95,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
BILL BROOKS
8602 Larkhaven Terrace
Fairfax Station, VA 22039
*********@********.***
SUMMARY: Bill Brooks has worked in IT operations for approximately twenty years. He works best as an IT Director or IT Manager in a medium to small organization. His broad skill set enables him to do the wide variety of tasks found in smaller environments. He has extensive hands on experience in Help Desk, Desktop support, and Network Data Center operations. He has managed operations in ITIL oriented environments where he applied meaningful metrics to operations and used LEAN/Six Sigma tools to improve performance. He also excels at analyzing the IT environment and tailoring the IT environment to meet the business needs. He has managed projects including server builds, a conversion to a VMware infrastructure, and implementation of a Mimecast redundant email system. He has also managed contract work and asset purchases.
EDUCATION:
Master of Science in Technology Management
George Mason University, Fairfax, VA
Associate of Applied Science in Electrical Engineering
Pellissippi State Tech, Knoxville, TN
Bachelor of Arts in Political Science
University of Tennessee, Knoxville, TN
Training & Certification have included:
Project Management Institute, PMP certified 2008
VMware Certified Professional (VCP 3) 2008
Certificate in Federal Executive Competencies 2006
ITIL Foundations Certified 2004
Microsoft Certified Systems Engineer, MCSE 2002
Oracle Developer Certificate 1999
Microsoft Certified Systems Engineer, MCSE 1997
Certified Novell Netware Engineer 1995
Instrument rated private pilot 1991
CAREER HISTORY
Consulting Problem Manager - Hospital Corporation of America (HCA)
2/2011 - 9/2012
* In this position Bill managed problem efforts with critical impact to business services.
* Guided teams from internal support organizations and outside vendors to resolve major incidents and problem efforts.
* He worked to determine root cause, take corrective action, and worked to prevent recurring issues.
* He continually communicated problem effort status to stakeholders and management as well as documenting the effort in the Remedy ticket system.
* Worked with SLA managers to resolve issues with applications failing to meet SLAs.
IT Administrator - Vanderbilt University
4/2010 - 2/2011
* Represented Vanderbilt Dining with development of new Meal Plan application and other IT operations.
* Designed and built new coffee shop kiosk point of sale system.
* Managed information processing and population of Nutrition website.
Director of IT Operations - National Committee for Quality Assurance (NCQA)
11/2008 - 12/2009
* Managed Operations and Capital budgets for IT.
* Managed four IT technicians and various contractors in projects and daily operations.
* Managed IT contractor support and dealt with vendors.
* Conceived and led project to consolidate a traditional network to a VMware HA environment.
* Conceived and led project to move e-mail to Mimecast as an archiving/disaster recovery solution.
* Led project to upgraded workstations to Office 2007.
* Redesigned the network for higher performance, maintainability, reliability, redundancy and for faster disaster recovery.
Senior Practice Consultant - EMC Corporation
10/2006 - 11/2008
Peace Corps Contract
* Was responsible for data center and network operations.
* Was responsible for meeting service level agreements for maintenance and keeping projects on schedule.
* Created plans and documentation for new system builds and migration projects.
* Managed network recovery during major infrastructure failures and participated in IT disaster recovery planning and exercises.
* Managed the data center physical environment such as rack layout, electricity, and power.
* Reviewed proposed projects as they come through the change control board.
* Provided solutions to resolve issues identified in IT security audits.
Federal Air Marshall Service Contract
* Worked on Exchange 2007 implementation and documentation.
* Held DOD Secret clearance
Senior Systems Engineer - Northrop Grumman
09/2000 - 10/2006
Peace Corps Contract
* Acted as data center technical lead for a group of network technicians supporting 1200 users and 60 servers at 13 sites around the U.S. in most aspects of network support for a federal government Seat Management contract.
* Supported the network security audit process, IT disaster recovery and Continuity of Operations Planning (COOP). Using information from Business impact assessments created plans for offsite system recovery and in place shutdown and startup. Participated in annual critical systems rebuild exercise at SunGard remote facilities.
* Worked with customer organizations to integrate new changes into the enterprise and remove exiting technologies.
* Met Service Level Agreement (SLA) requirements for scheduled and unscheduled maintenance.
* Participated in Infrastructure and Network Change Control Board meetings.
* Acted as technical network lead for all enterprise web servers.
* Held Public Trust clearance
Systems Engineer - Federal Data Corp
06/2000 - 09/2000
Naval Medical Information Center Contract
* Supported the Naval Medical Information Center Contract providing technical support for Navy website development staff
* Provided technical consultation and support for web servers and MS SQL servers.
IT Consultant - ThinkXML Corp
12/1997 - 06/2000
National Institutes of Health Contract
* Worked individual consulting contract at the National Institutes of Health.
* Acted as computer services consultant providing customer training and decision support.
* Provided service integration of multiple technologies.
* Introduced automation tools that saved the customer several thousand dollars a year in printing costs.
Senior Network Technician - Orkand Corp
03/1995 - 11/1997
National Institutes of Health Contract
* Supported the NIH Office of the Director network with 70 Windows servers at 17 sites.
* Resolved all types of Microsoft computer network issues.
* Provided support for a remote site using Macintosh, Novell, Windows, AIX UNIX and barcode systems.
Network Technician - I-NET Inc.
01/1993 - 03/1995
U.S. Senate Contract
* Supported PC, Macintosh, LAN, and applications in 100 Senate offices in DC and 300 state offices.
* Installed Windows networks in Senate offices and worked in help desk operations and management.
* Worked Help Desk then Desk-side Support then moved to communications and networking.
Contact this candidate