Customer Service Manager
Resume:
Nona's InformationLocation: Marietta, GATitle: Generalist/RecruiterExperience: 3-6 yearsWork Types:
Willing to Relocate: NoWilling to Travel: Few times a monthCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2010-04-30 Nona's Social Networks
Helpful Links
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NONA HOBSON
2982 Forest Chase Terrace
Marietta, GA 30066
**********@*********.***
www.linkedin.com/in/nonahobson
SUMMARY
Seasoned Recruiter experienced in recruitment and placement for management, exempt and non-exempt positions in logistics, sales, healthcare and manufacturing environments. A creative problem solver with strong interpersonal skills and the ability to provide effective solutions that meet business needs and foster continuous improvement.
KEY COMPETENCIES
Interviewing Relationship Development Networking Human Resources
Resume Mining Applicant Tracking Systems Sourcing Passive Recruiting
EXPERIENCE
ACCORD SERVICES, Georgia
Recruiter/Generalist, 2009-2010
Sourced, screened, interviewed and on-boarded candidates for healthcare positions statewide. Performed applicant tracking, prescreening, hiring, training and orientation process of new employees. First point of contact for company policy, benefits and company information. Sourced and evaluated resumes. Placed job postings on internet via Craig's List, Careerbuilder and Monster. Attended recruiting events and job fairs. Developed and managed relationships to build company brand and bench strength.
§ 100% completion and proper communication of all testing, background and drug or other screenings.
§ Improved state regulated credential compliance from 90% to 99.3%.
§ Proficient in Microsoft Word, Excel, applicant tracking systems and the internet as a recruitment tool.
TREE OF LIFE/KEHE, Kennesaw, Georgia
HR/Recruiter, 2008-2009
Managed recruitment activities for exempt and non-exempt positions. Sourced, screened, interviewed, hired and on-boarded employees for exempt, non-exempt and DOT positions. Maintained employee referral system, job boards, and applicant tracking system. Attended job fairs and developed community relationships to secure strong recruiting alliances. Conducted prescreening, phone and behavioral interviews. Interpreted policies, labor laws, and work rules to ensure fair and consistent application. Maintained strong vendor relationships to manage temporary staffing needs and permanent placement requirements. Managed record retention for employee files, drug screens, background checks and required training to adhere to company guideline and external auditing requirements to ensure ISO standards.
§ Maintained 100% E-Verify, DOT and Non-DOT pre- and post-hire screenings.
§ Utilized internet, community and industry networking techniques to build a pipeline of prospective talent.
§ Prepared HR and Training departments for external ISO Audit and received perfect score.
RANDSTAD, Kennesaw, Georgia
Senior Staffing and Recruiting Agent, 2005-2008
Held progressive responsibility for customer service, staffing and recruiting in a fast-paced, high-growth team environment. Specialized in light industrial talent. Identified employment needs and priorities of client/talent, providing solutions to meet expectations. Delivered high level of service to talent, clients and colleagues. On-boarded and mentored new employees. Recruited, interviewed, retained, coached and developed temporary staff, understanding individual needs and supporting employees in achieving professional goals. Developed and implemented successful recruiting strategies.
§ Earned recognition for Randstad agent of the year in 2006.
§ Achieved Randstad branch of the year in 2007.
§ Successfully managed staffing project for the region which resulted in permanent national initiative in 2008.
§ Awarded the “Emmy” by Atlanta district for mentorship and service to peers in 2008.
ADDITIONAL EXPERIENCE
NORTH ATLANTIC MARKETING, Suwanee, Georgia, Account Manager, 1997-2005 Customer service, sales and order management for national accounts. Assessed customer needs, provided quotes and followed through on orders to ensure timely delivery. Participated in group interviews and on-boarded new department members. Traveled nationwide, setting up trade shows and interacting with existing and potential clients. Made presentations to trade associations and organized training seminars. Exceeded numerous sales and department goals. Recognized as Account Manager of the year in 2002, 2004 and 2005.
PRINTS PLUS, Kennesaw, Georgia, Store Manager, 1993-1997. Directed all activities of store personally or by delegating to team members. Held responsibility for recruiting, interviewing, hiring, and managing workforce diversity. Planned assigned and directed work as well as planned and led meetings. Maintained public relations, sales, customer service, production and merchandising. Received manager of the year award in 1995.
EDUCATION
§ GEORGIA PERIMETER COLLEGE, Atlanta, Georgia, A.A., Graphic Arts, Graduated on Dean's List
PROFESSIONAL DEVELOPMENT§ E-Verify Training 2007
§ Driving Diversity, 2009
§ Human Resource Records Management, 2008
§ Introduction to ISO, 2008
§ EEO Training, 2006, 2008
§ Database Management and Recordkeeping, 2005, 2008
§ Behavioral Interview Techniques, 2005, 2008
§ PeopleSoft HRIS System Training, 2005
§ HRizon/EV3 HRIS System Training 2008
§ HIPAA Training, 2009
AFFILIATIONS
§ Cobb-Cherokee Employers Committee, 2006-2009
§ ITT-Tech Mentor/Interviewer, 2008-2009
§ Kennesaw Business Association, 2005-2009
§ Atlanta Recruiters, 2009-2010
§ SHRM-Atlanta, 2009-2010
§ The Ruthie List 2009-2010
COMPUTER SKILLS§ MS Word, Excel, Outlook
§ PeopleSoft/PRISM
§ Recruitmax
§ Resume Mining
§ HireRight Online Screening
§ Online Job Posting
§ HRizon HRIS System
§ EV3 HRIS System
§ E-Verify
§ ReportSmith
§ Lotus Notes
§ Taleo
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