Customer Service Manager
Resume:
Jane Edlin
Email: *********@********.***
Address: **** ** **** ******
City: Hollywood
State: FL
Zip: 33023
Country: USA
Phone: 954-***-****
Skill Level: Experienced
Salary Range: $28,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
JANE EDLIN
5711 S W 26th Street
Hollywood, FL 33023
*********@********.***
~~SUMMARY~~
Former IBM Secretary, as well as administrative positions in other organizations, seeks Wordprocessor, Receptionist, Administrative Assistant or similar opportunity. Results-oriented team player with high aspirations to exceed goals with confidence and integrity! (Non-Smoker) Professional strengths demonstrate promotion of customer satisfaction, company profits, and esprit de corps, including the following:
. People skills / Customer Service
. Confidentiality
. Shorthand Dictation
. Excellent Typist, Speller, Grammar
. MS Word / Various Software, E-Mail, Internet
. Detail Oriented
. Corporate Environment Experience
. Small Office Environment Experience, too
. Non-Bilingual
~~ACCOMPLISHMENTS~~
IBM:
- Wowed Order Entry Development Manager by taking ownership of Leading Edge Action Plan Workshop presentation administrivia, catering, and Pep Rally in the park, reserving two days` energy for her attention to management details
- Performed as trusted key player to Security Manager, continually resetting priorities when inordinate amounts of secret information had to be exchanged rapidly during a five-month long serious and difficult security case involving FBI over stolen IBM memory boards, concluding successfully with two arrests
- Coordinated at zero hour the connectivity of another organization's Boulder team member in an existing conference call elsewhere on Tampa Bay Park, streamlining five persons` initiatives and avoiding redundancy
- Alleviated transitional concerns of two newly appointed managers by anticipating their needs and assuming responsibility before tasks became management "to do's", surpassing their expectations and creating more than 12 hours of productive time for these managers in the first week
- Co-authored and launched the Central Employment Office Administrative Guide implemented throughout the Great Lakes four sister cities, resulting in region-wide administrative consistency and increased productivity by 30%
- Minimized proposal turnaround by 15-20% for Security`s Annual Company Bid, typing comprehensive packages quickly and recommending format changes
- Provided secretarial backup to Director of Business Infrastructure Systems, demonstrating competence and development, and eliminating the need to hire a contract secretary
~~PROFESSIONAL EXPERIENCE~~
Seeking permanent employment while performing temp assignments, i.e., Hazen and Sawyer, P.C., Iron Mountain, FreshPoint South Florida, etc.
PATENTS ON DEMAND, Coral Springs, FL
Jan. 5, 2009 - Apr. 30, 2009
Admin Assistant Downsizing
PERSONNEL AGENCIES: in-between permanent jobs throughout Entire Career
Manpower Services, David Wood Personnel, Select Staffing (formerly Ablest), Office Team, Personally Yours, Ultimate Staffing, Olsten, etc.
Aug. 15, 2006 Manpower Services contract employee at IBM site, Boca Raton, FL, IBM Intellectual Property Law Department for 2+ years, supporting IBM IP Law Attorneys in Cambridge, MA, processing and tracking IBM invention disclosures
LAYOFF: Due to IBM's Expense Reduction Program, Manpower Services contract terminated Oct. 3, 2008
Throughout entire career I enjoyed numerous callbacks from staffing agencies' clients and professionals in diverse office environments in various U.S. cities:
Architectural, Hewlett-Packard, Private Resorts, Procter & Gamble - front desk, sales assistant, customer service, transcription verbatim from tape or meetings, special projects, executive assistant, as well as word processing, and other assignments
IBM CORPORATION
Sep. 26, 1983 - Jun. 15, 1994 11 YRS OF SVC
Secretary Specialist, Business Infrastructure Systems, Tampa, FL
Secretary Specialist, HQ Services Facilities/Security/Purchasing, Tampa, FL
Secretary, Marketing Branch Office SS1, Cincinnati, OH
Secretary, Central Employment Office P29, Cincinnati, OH
Word Processor, National Service Division,
Branch Office 24G, Cincinnati, OH
R. L. POLK & CO.
Cincinnati, OH
Feb. 3, 1978 - Jul. 1, 1983 6 YRS OF SVC
-Pool Secretary-, eventually advancing to Department Secretary, right-hand assistant to the Motor Stat Systems & Programming Department Manager of 70+ personnel, ensuring confidentiality of salary information/employment records, monthly reports, assisting staff, and multi-tasking additional administrative duties.
HQ Global Workplaces (now REGUS) YEAR 2003
Boca Raton, FL
Receptionist position provided soup-to-nuts excellent customer service of client needs, specifically answering busy sophisticated callboard for hundreds of professionals (each having tailored descriptives), scheduling meetings, conference room set-ups, proactive problem-solving, delivering packages, special projects, cleaning, determined to ensure clients are consistently comfortable and ultimately pleased.
~~EDUCATION~~
. Former Univ of Cincinnati Evening College
. Former Broward Community College Student
. Atlantic Vocational Technical Center Courses
. IBM Communications Training, December 1988
. Dale Carnegie Effective Speaking & Human Relations, Apr 1989
. CareerTrack Seminars
~~IBM AWARDS~~
. Team Award, May 1994
. Mgmt Appreciation Award, Nov 1992 & 1993
. Safety Award, March 1990
. Thank You Award, Nov 1988 & Jan 1990
. Joint Mgmt Appreciation Award, July 1985
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