Customer Service Project Manager
Resume:
Janet Worth
Email: *********@********.***
Address: *** * ******* *****
City: Exton
State: PA
Zip: 19341
Country: USA
Phone: 610-***-****
Skill Level: Experienced
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Janet M. Worth
409 N. Severgn Drive
Exton, PA 19341
E-mail: *********@********.***
PROFESSIONAL WORK EXPERIENCE:
THE FRANKLIN MINT Exton, PA June 2009-May 2010
Customer Service Representative
* Answer incoming calls to call center.
* Assist customers with product information and availability.
* Present similar products to customers for increased sales.
* Keyed payments and processed checks.
HOME GOODS INC. Exton, PA September 2008-Present
Merchandise Coordinator
* Increased product display content for more visible, illustrative and articulated floor
presentation.
* Assisting customers in selection of goods and pricing along with returns.
ACCUTOME NEWCO, INC. Malvern, PA May 2004-March 2008
Customer Service Representative
* Answer inbound calls from current and new clients
* Enter orders into computer system for inside sales reps, current and new clients
* Track missing shipments; check on status of missing/pending orders
* Cross reference instruments and equipment with other manufacturers for
potential clients
* Prepare quotes for new and existing clients.
KOHLS Exton, PA July 1998-January 2004
Supervisor (Shoes & Luggage)
* Manage/Supervise employees in respective departments
* Provide customer service to customers
* Stock shelves
* Prep and set sales ads for upcoming sales
ALFRED J. FRY III, INC. West Chester, PA December 1988-April 2001
Secretary/Assistant Project Manager
* Answer telephone
* Schedule daily workload for residential electricians
* Responsible for billing customers for work completed
* Prepared paperwork for submission to contractors
* Prepared bonds and bids/proposals
* Responsible for submitting and processing medical claims for employees
* Responsible for maintaining daily records for truck fleet maintenance
KEYSTONE CONSERVATION SERVICE, INC. Wayne, PA March 1983-October 1988
Office Manager/Administrative Assistant/Secretary
* Secretary to the President, Vice-President and Treasurer
* Responsible for maintaining all personnel records
* Submitted insurance claims for employees and management
* Order office supplies, answer incoming calls, open and distribute mail
* Prepare billing for subcontractors; prepare checks from contractors for deposit
* Transcribe Dictaphone tapes
NATIONAL LIBERTY CORPORATION Malvern, PA September 1978-January 1983
Work Assignment Clerk
* Responsible for assigning work to the machine operators
* Sorting insurance policies
* Prepare and type weekly reports
WCHE RADIO West Chester, PA October 1976-July 1978
Traffic Director
* Responsible for typing programs for the day
* Typing letters to clients/sponsors
* Filing and answering telephone
EDUCATION
High School Diploma-Henderson Senior High School-Graduated 1976
Major: Secretarial/Business
REFERENCES AVAILABLE UPON REQUEST
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