Customer Service Manager

Kristi Patterson

Email: *********@********.***

Address: **** **** **** *****

City: Kearns

State: UT

Zip: 84118

Country: USA

Phone: 801-***-****

Skill Level: Management

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kristi L. Patterson

4430 West 5740 South

Kearns, UT. 84118

Cell Phone: 801-***-****

Work Cell Phone: 801-***-****

E-mail: *********@********.***

E-mail Work: **********@*******.***

OBJECTIVE

To obtain gainful employment as Rail Operations Manager, to share my experience and knowledge not only with Operations but with UTA as a hole. To accept any and all challenges that come my way and deal with them in an efficient and timely manner.

WORK HISTORY

2007-Present Rail Operations Supervisor UTA

Job Responsibilities:

Investigation of any and all incidents involving UTA employees or vehicles, Dealing with employee or customer issues, Performing any and all duties in Control of trains and in Field Operations, Trouble shooting any and all train issues, Dealing with intoxicated or unruly individuals on the trains, Co-operation with all law enforcement and medical personnel, filing all related reports in a timely manner. I organize and run safety drills and with Emergency Responders, including all documentation for these events. I organize and train emergency responder classes on familiarization of the trains. I have participated in FTA and ISO Audits. Documentation of any and all Rail related drills, exercises, training, etc. for the new extensions. I was involved in all aspects of start up for the Mid-Jordan, and West Valley. I oversee all aspects for the Airport Line extensions, including but not limited to the writing of SOP`s (Standard Operating Procedures), documenting all training related to the start up, I write documents used for FTA, and FRA audits. I create matrixes, graphs, tracking and other charts for use in the documentation of training for the new extensions, also used in FTA audits. I write reports/summaries on progress, training and any issues that arise during training for the new extensions. I oversee operations individuals working on the Airport Project, making certain that everything is completed and in order. I work with the contractors and issue track access permits. I order supplies of all kinds for the new projects and the state of good repair project. I ordered many supplies for the new state of the art control room. I know FRA, FTA, UDOT and OSHA regulation for the alignment. I trained most of the Operators and Supervisors for the new lines. I produce a weekly schedule for the Operations Supervisors. I have clear written and oral communication skills, I know radio protocol, policies, procedures, and rules for rail service, performing any and all tasks asked to the best of my abilities, attending all required and many non-required training classes. I have been involved in the interview process for operators. I am involved in Supervisor performance evaluations. I was involved in the creation of the 2013 budget for light rail operations. I also sit on various committees for the safety and improvement of light rail and its employees.

2001-2007 Bus/Trax Operator UTA

Job Responsibilities:

Driving any and all vehicles required (Busses, Light Rail Trains, Cars, Trucks, etc.), Dealing with fellow employee`s/supervisors, Customer Service, Keeping Time Schedules, Knowing policies, procedures, and rules. Actively Involved on the Extra Board Task Team, Rail Service Evaluation Meeting, Future Search for Light Rail Seniority, Union Representative, Never below 100% on ADA announcements, CEO + award, 3 year accident free.

1995-2/2010 Business Manager Action Roofing

Contact: Mark Patterson, Owner 801-***-**** 4430 West 5740 South

Job Responsibilities:

Applied for and met deadlines for Federal Grants, Answering Phones, Setting Appointments, Writing Proposals, Conduct Employee Meetings, Giving Estimates for Roofing, Customer Service, Handling Customer and Employee Complaints, Dealing with and Resolving Employee and Customer Concerns, Keeping Records, Payroll, Balancing the Books, Depositing and Balancing Cash Flow, Taxes, Profit and Loss Reports, Financial Analysis, Prioritizing Jobs, Supervising Crews, Hiring and Terminations of employees.

2000-2005 Licensed Real Estate Agent Self

Job Responsibilities:

Customer Service, Time Management, Knowledge of Contracts, and Advertizing, Knowledge of Windows and all Other Micro Soft Programs, Typing, Ten Key, etc. I have knowledge of Appraisal`s, and Continuing Education Courses.

1992-1994 Shift Manager McDonald`s

Contact: Russ, Assistant Manager 435-***-**** Beaver, UT

Job Responsibilities:

Counting and Recording Cash Drawers for Accuracy, Overseeing 10 to 15 Employee`s at any given time, Problem Solving, Customer Service, Giving Reports to the General/Assistant Managers, Clear Written and Oral Communication, Running Shifts Smoothly During Rush Hours and Non-Rush Hours, Being Available/On Call any time, Checking Shipment Deliveries and Manifests, Inventory, etc.

1986-1989 Supervisor John P. Pearl Ins. Inc.

No contact information available, corporate records are kept for a maximum of 10 years.

Job Responsibilities:

Overseeing 15-25 Employee`s at a Time, Customer Service, Problem Solving, Investigation of Claims, Handling any and all Issues, Answering Phones, Hiring and Terminations of employees, Scheduling, Being available to just talk when needed, Organizing and Participating in Employee/Company Meetings, Work Professionally, Efficiently, and Effectively with Union/Office Officials, Knowledge of all Microsoft Programs, Typing, and Ten Key Required. Analyzed and Processed company/customer information to be utilized in the Statics Report and the Long Term Company Projections.

1983-1986 Assistant Manager Pizza Hut

No contact information available, corporate records are kept for a maximum of 10 years.

Job Responsibilities:

Book Keeping, Money Handling (Deposits, Withdraws, etc.), Overseeing 30 to 40 Employee`s Including Shift Managers, Customer Service, Problem Solving, Scheduling, Inventory, Checking Deliveries/Manifests, Answering Phones, Answering Questions Competently/Accurately, Know all Policies and Procedures, Hiring and Firing, Organizing and Participating in Employee/Company Meetings, Handling any and all Emergencies, Working Knowledge of Cash Registers, Knowledge of all Micro Soft Programs, Typing, Ten Key.

EDUCATION

1984-1985 GED Spoon River College, Canton, IL.

1985-1987 Computer Science Spoon River College, Canton, IL.

1985-1987 Legal Secretary Spoon River College, Canton, IL.

1989-1990 Intro to Data Entry Bradley University, Peoria, IL.

1990-1991 Data Entry Bradley University, Peoria, IL

2005-2007 Business Management WGU, Salt Lake City, UT

SKILLS

Type 40 WPM, Ten Key, Windows, Quick Books Pro, Contract Knowledge, Well knowledge in Microsoft products, Knowledge of the Citrix Programs used at UTA, i.e.: MDT, Train Tracker, Radio Log, Topps, Customer Comment, etc.

I served as a Union Representative, I have a Class B CDL with Passenger Endorsement, Government Grant Knowledge, I have Excellent Oral and Written Communication Skills, and I have Excellent Customer Service and Problem Solving Skills.

REFERENCES

Gaynard Griffiths Manager UTA Rail Operations 801-***-****

Ron Nickle Rail Safety Administrator UTA 801-***-****

Steve Sless Supervisor UTA Bus Operations 801-***-****

Brant Montgomery Supervisor UTA Rail Operations 801-***-****

Dennis Roy Supervisor MOW Rail Service 801-***-****

Contact this candidate