Customer Service Representative
Resume:
William Wallace
Email: *********@********.***
Address: *** ****** ***
City: Westbury
State: NY
Zip: 11590
Country: USA
Phone: 516-***-****
Skill Level: Experienced
Salary Range: $35,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
William Wallace
212 Albany Ave
Westbury, NewYork,11590
*********@********.***
Professional Experience
Matrix Medical
Uniondale, New York
- Customer Service Representative
December 2010 - November 2012
* Check to ensure that appropriate changes were made to resolve customers' problems.
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
* Scheduling appointments for patients and Nurses.
Cablevision
Melville, New York
- Customer Service Agent
August 2009 - October 2010
* Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
* Check to ensure that appropriate changes were made to resolve customers' problems.
* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
* Solicit sale of new or additional services or products.
Travel Impressions
Farmingdale, New York
- Customer Service Rep
October 2008 - May 2009
* Determine charges for services requested, collect deposits or payments, or arrange for billing.
* Check to ensure that appropriate changes were made to resolve customers' problems.
* Refer unresolved customer grievances to designated departments for further investigation.
* Inbound call center, to assist customers with problems or complaints.
Darby Dental
Jericho, New York
- Customer Service Rep
March 2007 - May 2008
* Inbound call center to assist dental offices to place orders for supplies and receive payments.
* Determine charges for services requested, collect deposits or payments, or arrange for billing.
* Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
* Solicit sale of new or additional services or products.
Additional Skills
* 20 years of Customer Service experience
* Excellent written and verbal communication skills
* Extremely productive in a high volume, high stress environment
* Proficient in use of office computer systems
Contact this candidate