Customer Service Manager
Resume:
Emily's InformationLocation: SOMERS POINT, NJTitle: Customer Service RepresentativeExperience: 12+ yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: ManagerWork Status: U.S. CitizenMember Since: 2012-01-03 Helpful Links
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Ms. Emily J. Belloni
100 New Road-Apt. C24
Somers Point, N.J. 08244
*********@*******.***
Education:
Walton High School
Reservoir Avenue
Bronx, NY 10458
Diploma-GED
SUNY Stone Ridge-SUNY Stony Brook
Stone Ridge, NY/Stone Ridge/NY
Bachelor's Degree
Desired Position: Customer Service Representative/Account Manager/Vendor Contract Manager
Full Time/Salary Negotiable
Career Level: Mid-Level Fifteen plus years experience in inbound call centers
Availability: Immediately
Location: Southern NJ
Comcast Communications
11101 University Blvd.
Manassas/VA. 20110.
8-20-2007-August 15, 2011
Customer Account Executive II
Assist customers with establishing new cable, internet and digital telephone service accounts. Troubleshoot all aspects of these products. Assist and explain the facets of the customers invoice and credit, if applicapable to customer. Assigned as team leader and have assisted as an acting supervisor, upon request from my superiors, as needed. Nominated in March, 2008, by the cable industry for a Touchstone Award. Winner in April, 2008, of Touchstone Award in the category of Diversity. Numerous kudos from customers, too numerous to mention. Will provide references upon request.
ServiceForce,USA
45662 Terminal Drive
Dulles/VA.20166
Account Manager/Vendor-Contract Manager-Facilities Maintenance Company
Set up, dispatch to vendors and follow up work orders for properties throughout the United States in need of work for assorted issues. Dispatch HVAC, Maintenance, Plumbing, Electrical, Locks, Roofing, etc. vendors, as needed. Accept, on call emergency work orders and dispatch. Upon completion of work order, follow-up and invoice vendors. Assign daily tasks to five employees. Interact with vendors and property managers on daily basis maintaining a professional and supportive relationship for the company. Address all escalations. Properties include the tri-state area and all of the northeast. Also, to include portions of the west coast. This position eventually, upon three months of employment, included a promotion to vendor contract manager. Maintain and negotiate contracts with a vendor database of eight thousand vendors. Enter and update all certificates of insurance, W-9 forms, workman's comp, etc. and maintain that all documents are current. Supervise staff of two.
Cox Communications
3080 Centerville Road
Herndon/VA. 20171
Customer Care Representative III
Assist customers with setting up, implementing and establishing cable, high speed internet and telephone service. Assist with billing issues. Address extremely escalated telephone calls for a positive resolution on behalf of the customer. Troubleshooting for difficulties with defective and/or interrupted cable, high speed internet and telephone service. Implement sales of telephone, cable and high speed internet service, offered by company and follow through with subsciber to confirm one hundred percent satisfaction.
Featured in an article of exemplary customer service in the quarterly, March, 2006 edition of National Cable Guide. Assisted in saving many accounts in the capacity of escalations.
SONY Electronics
Gateway Road
Fort Myers, FL. 33907
Customer Care Representative III
Performed customer service, in an inbound call center. Assisted customers with difficulties with all SONY products. Transferred calls for assistance with SONY computers. Provided technical and electronic support with all SONY products.
Nextel Communications
Denver Technical Center
Englewood, Co.
Customer Service Representative Level III
Assisted customers in an inbound call center. Customers with difficulties with cellular phones, billing difficulties and assisted in escalation calls with dissatisfied customers. Providing the best possible customer service for all clients. Promotion to supervisor upon first year of employment. Monitor key call center systems to look for alarms or call delivery failures and open trouble tickets with the appropriate Vendor for resolution. Open trouble tickets to internally track and manage issue resolution
American Express
Golden, Co.
Filed claims for customers with American Express credit cards. All claims for lost, stolen and damaged items purchased with the American Express credit card. Assisted with placing customers onto alternate airline flights, if airline ticket was purchased with American Express credit card.
Additional Information:
Having spent many years as a social worker and many years with customer service, I possess an above average ability to work independently with a client and establish a one call resolution, whenever possible. I truly enjoy working with the public and being a dedicated employee, I give 110% to my employer. I am seeking an employer willing to invest in me and find that their investment was worth it.
There is seldom an issue that I cannot resolve, but if I cannot find a resolution, I shall seek the person who can. I am definitely worth the investment. What I am seeking is a company which I can offer outstanding service to and invest my time to the point of eventual promotions, when available.
In conclusion, anyone who hires me, will never regret the decision. If you want to maintain a relationship with your customers and have them become repeat customers, I am the one to hire.
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