Customer Service Management

Sheryl Crank

Email: *********@********.***

Address: **** ******* **

City: Waldorf

State: MD

Zip: 20602

Country: USA

Phone: 301-***-****

Skill Level: Experienced

Salary Range: $52,000

Willing to Relocate

Primary Skills/Experience:

Customer Service Management Patient Access Excellent technical skills Comprehensive Reports

Educational Background:

Masters Degree, Healthcare Management

University of Maryland University College, 08/2010 - 05/2013

Hyattsville, MD

High School, Diploma

Northwestern High School, 09/1998 - 04/2001

Hyattsville, MD

Job History / Details:

SHERYL EVETTE CRANK

2009 Darnell Court

Cell: 301-***-****

Waldorf, MD 20602

Email: *********@********.***

MANAGER OF ADMISSIONS

STRATEGY LEADERSHIP PERFORMANCE

Dynamic, qualified, and highly ethical Clinical Operator with extensive experience with over 5 years of providing communications and oversight to colleagues, family members, staff members, and clients. Results-driven expert in analyzing data, resolving problems, and providing superb customer service. Expert ability to perform administrative support work including managing ad hoc projects, drafting memos and correspondence, sending messages, answering phone calls, and providing additional office support as required. Excellent leadership, communication, and interpersonal skills; ability to build rapport with clients and colleagues and succeed in high-pressure, challenging, and deadline-driven environments.

AREAS OF EXPERTISE

Client relationships

Customer Service

Comprehensive Reports

Social Services

Crisis Situations

Record Management

Child protection

Investigations

Project Management

Admission interviews

Office Management

Excellent technical skills

PROFESSIONAL EXPERIENCE

CHILDREN`S NATIONAL MEDICAL CENTER, WASHINGTON DC

2011- PRESENT

BED MANAGEMENT SPECIALIST

Promotes high Standards of Service Excellence to service patients, physicians, employees, and visitors.

Registers in-patient Admissions in accordance to hospital policy, procedures, and insurance compliance with superb customer service with a courteous bed side manner which includes inpatient registration, verifying demographics, and insurance information.

Demonstrates knowledge of general offices practices which included answering high call volumes, faxing census reports to appropriate insurance providers, preparing and retrieving facsimiles, monitoring department inventory to ensure necessary supplies are available to effectively complete task, and maintains paper records of scheduled patients.

Professionally communicated with physicians, charge nurses, and other key department staff to ensure proper clinical were assessed on patients` account in order to ensure authorization of payments from major/state/federal medical.

Contacts insurance companies for patient benefits and approvals for patient care.

Provides Quality Control inspections to support Directors initiatives to improve the accuracy of Emergency Room registrations submitted by Patient Access I Representatives.

Applies HIPPA Compliances and guidelines as it applies to patient confidentiality.

HOWARD UNIVERSITY HOSPITAL, WASHINGTON DC

2007 - 2010

PATIENT ACCESS ASSOCIATE

Registered patients by verifying and entering demographics, insurance information, and diagnosis codes in the Invision System.

Accurately updated new and existing patient information as needed in accordance to state, federal and insurance guidelines.

Obtained and entered appropriate referral information to ensure proper billing was assessed to patients account. Ensure all patients have completed and signed registration forms.

EDUCATION & TRAINING

UNIVERSITY OF MD UNIVERSITY COLLEGE MASTER`S DEGREE - EXP. 5/2013 LARGO, MD

MAJOR: HEALTHCARE MANAGEMENT

UNIVERSITY OF MD EASTERN SHORE BACHELOR'S DEGREE - 12/2005 PRINCESS ANNE, MD

MAJOR: BUSINESS ADMINISTRATION

Contact this candidate