Julie Accetturo

Email: abp5hb@r.postjobfree.com

Address: **** ******* **.

City: Broomfield

State: CO

Zip: 80021

Country: USA

Phone: 720-***-****

Skill Level: Management

Salary Range: $55,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JULIE ACCETTURO

Broomfield, CO 80021 720-***-**** - abp5hb@r.postjobfree.com

Summary

Experienced manager in operations, project management and risk management. Keen ability to synthesize information, focus on high impact areas and illuminate the key issues within a required framework. Strong problem solving and root cause analysis skills with an ability to quickly assess situations and recommend solutions.

Specialties

Managerial/Supervisory Experience

Contract Negotiation

Business Policy Development

Operational Process Development

Sales Operations

Call Center Management/Operations

Compliance/Risk Management

Audit/Investigatory Experience

Vendor Relationship Management

Process/Project Management

Training Development & Delivery

Product/Marketing Operations

Professional Experience

TransFirst - Project Manager (8/2011 - 11/2012)

Managed multiple complex projects, established milestones and drove progress to achieve established dates. Ensured successful completion of project deliverables.

Successfully managed and quality delivery of approximately 10 projects

Upon execution of a business acquisition, successfully managed integration of the sales partner into Transfirst folding in approximately 100 employees, all business processes and systems into TransFirst.

Created and utilized essential project management artifacts for tracking and reporting project status.

MWH Global - HRIS Analyst (4/2010 - 8/2011)

Managed the confidentiality and integrity of the Global HR records utilizing the JDEdwards E-1 system.

Consulted with and developed customized HRIS statistical metrics and reports for business units.

Consulted with the business and prepared customized data reports in support of global contract requests.

Auditing - Responsible for maintaining the highest level of data integrity by establishing and conducting data audits and making data entry changes. Work with client groups to identify and resolve data issues.

Responsible for annual filings and supporting audit requests related to the federal regulatory reporting for EEO-1, Vets and Affirmative Action.

Kenexa BrassRing - workbench certified: Responsible for maintenance, enhancements and reports.

Qwest Communications - Lead Sales Operations Mgr, MDU (11/04-12/09)

Directed a team of five (5) managers and indirectly managed 30 sales support agents supporting over 400 direct sales and account managers annually achieving annual sales revenue over $30 M.

Managed operational support, process development and organizational/corporate communication.

Successfully managed and implemented projects in support of new programs and customized product solutions to improve efficiencies and increase revenue.

Managed sales performance and product sales support through creating multiple reports and executive dashboards to help drive sales performance.

Realized an annual cost savings of $3M and increased annual sales revenue over $6M through the creation of a sales support center. Executed the plan upon approval within 3 months. Bringing the work in house improved call conversion rates from 10% to over 50%.

Identified over $500K in missing sales revenue through internal investigation and audits.

Investigated and resolved escalated customer complaints.

Qwest Communications - Lead Operations Manager, Legal/Risk Mgmt/Compliance (03/02-11/04)

Managed a team of six (6) managers and vendor staff of 12 responsible for investigating customer complaints, researching sales processes and providing analysis/findings with recommendations to Legal Counsel . Provided on-going operational management for nine state Consent Decrees.

Negotiated with internal organization's leadership and operational teams on proposed sales and operational changes requested by state Attorney's Generals. Met regularly with Legal Counsel to ensure a full understanding of each organization's proposed changes.

Developed, documented and implemented a call monitoring and order auditing program.

Developed, implemented and directed all operational processes, web based applications and database changes required to track call monitoring, order audits and corrective action.

Audited sales transactions and provided quarterly reports to state Attorney General's.

Qwest Communications - New Bus. Dev. and Operations Mgr, Alternative Markets (01/00-03/02)

Developed and managed alternative channels of distribution for wireless sales through creating partnerships with agent vendors. Inclusions: moving companies, door to door sales and e-commerce.

Interfaced legal to negotiate and contract agent and call center support vendors

Managed operational support, including project management, process development/management, requirements development, and organizational/corporate communication.

Managed partnerships generating sales revenue in excess of $ 6M annually.

Provided on site process and product training to door to door sales agents.

Managed the call center support vendors. Inclusions: call forecasts, sales revenue attainment, resource mgmt and reporting.

Managed sales performance and product sales support through creating multiple reports and executive dashboards to help drive sales performance.

Qwest Communications - Sales Operations Manager, Wireless Business (11/97-01/00)

Responsible for the development, execution and on-going call center operations for the commercial and business markets.

Developed a business case and received executive approval to staff a sales support and business call center. Business Sales & Support Center (BSSC). Inclusions: budget, forecasting staffing, systems requirements, order fulfillment processes and training.

Staffed and managed the BSSC of six (6) managers, generating sales revenue in excess of $12 M annually.

Provided responses to Legal for RFPs. Executed operational processes in support of business contracts.

Managed project teams in the development of operational processes in support of customized solutions for large business customers. Inclusions: custom billing, post sales customer service support, customized price plans and system changes to enhance the total customer experience.

Developed metrics and dashboards for tracking revenue and sales ethics compliance.

Qwest Communications - Additional Work Experience Prior to 2000

Telesales - Sales Management, operations and training

Public Policy - general exchange tariff manager and interrogatory research

Total Quality Management - Directed over 75 cross-functional quality project teams and trained over 2,000 executive, management and union employees on diverse quality principles.

Education/Professional Development

Regis University - Business Management

University of Denver - Conflict Resolution Coursework and MS Project Certification

George Washington University - TQM Coursework

Leadership Research Institute, Encinitas, CA - Leadership/Management/Supervisory Courses

Computer Software

MS Office Suite: Outlook, Project, Power Point, Excel, Word, Access, Visio, Share Point

Call Monitoring Technology: E-Talk and Cable Billing and Service Technology: ACSR, RioLite

Business Intelligence Technologies: Business Objects. Cognos, Showcase

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