Customer Service Human Resources

Sharon Thomas

Email: *********@********.***

Address: **** ***** *** **

City: Pelham

State: AL

Zip: 35124

Country: USA

Phone: 770-***-****

Skill Level: Management

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Sharon G Thomas

6510 Quail Run Dr, Pelham, AL 35124

Cell: 770-***-**** *********@********.***

Career Overview

Service-oriented, customer-focused management professional with solid record of leading diversified businesses to higher performance by driving continual improvement of people, processes, and programs. Excellent communicator naturally able to build trust and rapport with people from all walks of life. Thrive in dynamic, customer-focused environments requiring interpersonal skills, financial acuity, and excellent decision making to maximize organization's potential.

Accomplishments

Operations Management

Accountable for all operations of busy office, including customer service, financial management, IT support, vendor relations, and human resources.

Instrumental in growth and ongoing profitability of start-up medical equipment and supply company by establishing standards and procedures for all areas of operation, including warehousing and inventory management.

Customer Service

Highly skilled at conducting client interviews to identify requirements and assist in shaping custom business solutions.

Drove business development by cultivating strong customer relationships and resolving product/services issues to generate repeat and referred patronage.

Rapidly establish rapport, gather information and offer solution-focused products and services.

Financial Management

Accurately and efficiently managed budgets, A/P, A/R, billings and collections, period-ending closings, invoicing, cash management, reconciliations, and reporting functions.

Perform detailed reviews of various complex documentation to determine vendor reimbursements and rebates.

Administrative Management

Served as liaison between business owners and and staff on addressing and resolving operational and employee relation issues.

Developed and maintained detailed administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Established and managed policies and procedures for business operations, human resources, and general accounting functions.

Work Experience

Customer Service / Operations Coordinator

August 1999 to July 2011

The BIMECO Group - Peachtree City, GA

Established, refined, and enforced operational processes and practices for start-up medical equipment and supply company.

Provided strategic, hands-on direction to all areas of operations, including corporate accounting, customer/vendor relations, IT support, and human resources.

Managed and defined standards for warehousing personnel, enabling control of over $1M in inventory.

Worked closely with clients on investigating and resolving billing, receivables, rebates, and reimbursement issues.

Accurately calculated sales commissions and oversaw timely payments to sales representatives,

Authored, negotiated, and administered wide-array of third-party contracts.

Continued

Sharon G Thomas Page Two

Accounting Manager

July 1996 to August 1999

Adventure Travel Company - Hoover, AL

Managed accounting operations, accounting close, account reporting and reconciliations.

Balancing of numerous checking accounts for the 14 branch locations. Monthly sales reports for branches O

Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

Authorized weekly reporting for FAA on all tickets booked and traveled.

Office Manager

August 1990 to June 1996

Omega Eye Care Center - Homewood, AL

Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.

Supervised, scheduled, and coordinated activities of 16-person staff consisting of front office, techs and van drivers.

Coordinated patient van service pick-up across state of Alabama for scheduled eye surgery.

Prepared and presented monthly financial information to corporate office.

Evaluated, counseled, and resolved issues with all levels of employees.

Educational Background

Holmes Jr. College & Delgado Community College

Business Coursework

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