Customer Service Sales

Confidential User

Email: ********@********.***

Address:

City: TEMPE

State: AZ

Zip: 85281

Country: USA

Phone: 602-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service representative with 10 years client interface experience.

Educational Background:

High School Dipolma from AMERICAN BANKERS, Irvine CA 1/2001 to 5/1999 (LIFE AND HEALTH INSURANCE)

Job History / Details:

Career Overview

Highly enthusiastic customer service representative with 10 years client interface experience.

Core Strengths

Excellent communication skills

Listening skills

Problem solver

Fast learner

Courteous demeanor

Energetic work attitude

Top sales performer

Credit card processing

Telecommunication skills

Adaptibility

Invoice processing

Telephone inquiries

Accomplishments

Customer Relations:

Earned highest marks for customer satisfaction, company-wide.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Market Research

Performed an average of 80 follow-up phone calls per day to discover customer needs and desires regarding product development, use, and assistance.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

Current

Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Provided an elevated customer experience to generate a loyal clientele. Received multiple reviews acknowledging my level of dedication to excellent customer service. Guaranteed positive customer experiences and resolved all customer complaints. Built long-term customer relationships and advised customers on purchases and promotions. Scored in top 10 percentage of employees in successful resolution of issuesAchieved high sales percentage with consultative, value-focused customer service approach.Managed quality communication, customer support and product representation for each client.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Cross-trained and provided back-up for other customer service representatives when needed. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Work History

December 2011 to March 2012

WEST BUSINESS SERVICE MESA, ARIZONA

CUSTOMER SERVICE REP

December 2010 to December 2011

iQOR TEMPE, ARIZONA

CUSTOMER SERVICE REP

February 2008 to April 2010

SEDONA PINES TEMPE, ARIZONA

CUSTOMER SERVICE REP

December 2006 to January 2008

AFFINITAS MESA, ARIZONA

CUSTOMER SERVICE REP

April 2005 to December 2006

POLITICAL CALL CENTER MESA, ARIZONA

CUSTOMER SERVICE REP

Awards

RECEIVED NUMEROUS AWARDS FOR ATTENDANCE, SALES, CUSTOMER SATISFACTION, AND SCRIPT CREATIONS. TOP PERFORMER FOR CUSTOMER RESOLUTIONS.Leadership Award Recipient

Keywords

HS diploma, AA degree in communications, insurance, customer service, insurance software, Microsoft Office Suite, computer savvy, deductibles.

inbound and outbound call center environment, customer service, phone skills customer requests, internet, product knowledge, telecommunications, market research.

References

References available upon request.

Contact this candidate