Customer Service Manager

Job (Texarkana, Texas)

Date: ****-**-**, *:**AM **********************@*****.***

Eager to be employed.

Amanda Easterling

*******************@*****.***

Quick R sum :

Professional Summary

Proficient computer skills with Microsoft word, Excel, Power Point and spreadsheets

Strong verbal and written communication skills

Resourceful customer service and complaint management experience

Possess leadership, decision making and self management skills

Commitment to ongoing self-improvement

Strong problem identification/solving skills

Commitment to teamwork and company success

Self motivated, with strong organizational skills

Experience

Harte-Hanks

March 2012- June 2012

Diffused customer crisis calls

Navigated customers through difficult on-line issues

Instilled customer satisfaction with products

Promoted company directed services

Panda's Chinese Buffet

April 2009- March 2012

Hostess and seating coordinator

Cashier and excellent money manager

Coordinated front and back communication of restaurant

Ensured customer satisfaction with food orders

Volunteer

Gap Broadcasting

2009-2011

Town square Media

2009-2011

Clear Channel Radio

2009-2011

Dierksen Memorial Hospice

2009-Current

Answered multi-line phones

Triage phone calls and delegate to appropriate disciplines

Drafting correspondence and interdepartmental communication

Filing documents alpha and numeric

Copied paperwork and entered data into patients charts

Compliance with HIPPA regulations

Eduction

Liberty-Eylau High School

Texarkana Community College (continuing)

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