Customer Service Sales

**+ Years Customer Service/Receptionist Experience (St. Petersburg)

Date: 2012-12-10, 10:52AM *************@*******.***

Looking for an immediate long term position open availability. Please contact me with position/salary information at **********@*******.***

Lindsey Bruce

Objective: Seeking a position that will utilize my professionalism and 15+ years of experience in the customer service industry.

Professional Experience:

Nov.2009-Oct 2012 Indulgence Medical Day Spa - Receptionist St. Petersburg, FL

Answered all incoming calls and scheduled appointments for clients while maintaining accurate records.

Upsold products and service packages and consistently received top sales commission.

Notified team members when clients arrived and ensured clients filled out all appropriate paperwork in advance.

Educated clients on all available services and product lines in addition to the most current specials and promotions.

Feb. 2009-Sept. 2009 The Compounding Shop - Pharmacy Associate St. Petersburg, FL

Received all incoming calls, faxes, and emails. Processed prescriptions to be filled for delivery or pickup.

Provided customer service to all in-store customers and served as a cashier to process all transactions.

Acted on behalf of patients as a primary contact with their physicians for obtaining new prescriptions.

March 2006-Oct 2008 Banfield Veterinary - Director of PetNursing/Office Manager Denver, CO

Maximized the financial results of the hospital and productivity of the customer service team through the sales of Wellness Programs and achieved top commission sales in both locations.

Exceeded all hospital records for patient care and hospital revenue in less than two months from date of promotion.

Hired new staff and maintained hospital inventory and budget.

Monitored the veterinary nursing team to guarantee a safe and effective hospital environment.

Utilized safe restraint techniques, ran routine laboratory tests, performed venipuncture, catheterization, placed trachea tubes, monitored patients during surgical procedures, and kept accurate medical records.

Feb. 2004-May 2005 Holland America Line - Assistant Cruise Director Seattle, WA

Hosted onboard activities including games, sports, themed events, and game shows for cruise ship guests.

Worked with the Cruise Director to implement new activities.

Socialized with guests and created a fun and exciting environment.

Completed three contracts (varying from 3-5 months each) while traveling to many popular tourist destinations.

Aug 2001-Feb. 2004 Lowe's Home Improvement - Head Cashier Muncie, IN

Assisted all customers with a friendly attitude and coached the front end employees to process all customer purchases, refunds, and payments in an accurate, expedient manner.

Routinely audited tills to confirm accurate accounting and loss prevention.

Education:

2000-2001 Ball State University Honor Roll-3.0 GPA

1999-2000 Indiana University (IPFW) Deans List-3.25 GPA

1995-1999 Homestead High School Distinguished Honor Roll - Core 40 High School Diploma

Other Skills: Detail oriented, multi-tasker, works well under pressure, self-motivated, adaptable, fast learner, and dependable. Typing speed is 55+ wpm.

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