Manager Customer Service

Kevin Reed

Email: *********@********.***

Address: *** ******** **

City: Winsted

State: CT

Zip: 06098

Country: USA

Phone: 860-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kevin Reed

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Kevin Reed

178 Marshall Street

Winsted, CT 6098

H: 860-***-****

C: 860-***-****

*********@********.***

Account Executive aai Client Management

Results oriented professional with a broad array of experience in the insurance industry that encompasses client and project management, software upgrades, claims and policy systems implementation, claims administration, loss control and underwriting; ability to forge solid relationships with strategic partners; quickly assimilates and applies new concepts and information; works equally well independently and/or collaboratively in a team environment; welcomes and adroitly responds to new challenges and rapidly changing priorities; seeking an opportunity to utilize my exemplary interpersonal and client relations skills to achieve positive organizational outcomes.

Core Competencies

Client management; sales; customer service; contract/fee negotiation; needs assessment; problem resolution; claims processing (first notice of loss through closure); loss control; compliance; underwriting; IT product/application development; effective communicator; diligent work ethic; proficient with computers and internet functionality.

Professional Experience

2/09 aaiaii 5/12

Alexander & Schmidt, Yarmouth, ME

6/10 aaiaii 5/12

FARA, Mandeville, LA

11/10 aaiaii 5/12

Overland Solutions, Overland Park, KS

Independent Loss Control Consultant

aai Represent numerous insurance companies while performing on-site surveys for loss control vendors in Connecticut, New York and Massachusetts

aai Respond to survey requests in a timely manner and schedule on-site analyses

aai Conduct in-depth surveys that encompasses all insurance lines

aai Upon completion of survey, furnish client with comprehensive report that includes digital photos and diagrams, risk evaluation and recommendations for remediation of any identified hazards

1/05 aaiaii 11/08

Insurity, Hartford, CT

Client Executive

aai Ensured continuous satisfaction of more than forty-clients comprised of insurance carriers, self-insured companies and third-party administrators by achieving uninterrupted system functionality, providing expedient problem resolution and by acting as a trusted advisor and advocate

aai Gained clear understanding of current and future business objectives by engaging in on-site client visits and conference calls; helped clients achieve goals by devising system component implementation plans

aai Contributed to revenue generation through system enhancements and/or securing additional license fees

aai Managed annual contract renewals including fee and rate negotiation; effected increased remuneration by formulating contract amendments and by modifying existing contract verbiage

aai Reconciled past due receivables

9/03 aaiaii 12/04

Alexander & Schmidt, Yarmouth, ME

Loss Control Consultant

aai Assessed risk exposure for all product lines of numerous insurance companies by conducting on-site client coverage surveys in New York, Connecticut and Massachusetts

aai Expediently responded to survey requests and scheduled analyses on a timely basis

aai Culminated assessment with an extensive narrative report that contained risk evaluation, digital photographs and diagrams and remediation advice for potential hazards

4/99 aaiaii 2/03

Innovation Group, Danbury, CT

Product Developer/Analyst, 1/02 aaiaii 2/03

aai Participated in developing and implementing business intelligence reporting tool for a national workers compensation carrier

aai Created trial application for senior management review by collaborating with key customer personnel to create pilot reports, importing sample client data and developing test database

aai Crafted a reporting matrix with requirements documentation that included claims, loss control, underwriting and financial applications; integrated historical and new system data

aai Developed process flow specifications for national auto insurance carrier claims management system

aai Researched claims administration regulatory compliance issues for various states

Account Manager, 4/00 aaiaii 1/02

aai Established robust working relationships with assigned clients

aai Ensured efficient administration of contractual service obligations and timely remittance of support and service fees

aai Provided project oversight for numerous new and existing client system upgrades

aai Streamlined client operations and systems by assessing existing protocols and collaboratively developing and implementing cutting edge system upgrades

Vice President of Business Development, 4/99 aaiaii 3/00

aai Contributed to revenue generation by uncovering new business opportunities and forming relationships with large, national brokerage firms, self-insured accounts and associations

aai Using proprietary claims administration application, collaboratively developed opportunities to facilitate the intake of first report insurance claims through call center

5/98 aaiaii 4/99

Managed Care USA, Charlotte, NC

Production Underwriter, New England Office

aai Developed agency contacts for newly opened workers compensation office

aai Analyzed new business submissions and formulated quotes for desirable regional opportunities

aai In collaboration with Home Office and associated carriers, devised competitive rate structures and pricing techniques

aai Calculated projected insurance premiums for prospective clients

aai Created policies and endorsements in alliance with underwriting department

aai Generated $44 million in submission activity and underwrote $1.5 million in a six month period

1/98 aaiaii 4/98

Berkley Risk Administrators, Farmington, CT

Director of Loss Control

aai Coordinated performance of underwriting function with home office and furnished loss control services for members of the Connecticut Business and Industry Association

aai Identified and exploited new marketing opportunities

6/95 aaiaii 1/98

Argonaut Insurance Company, Wethersfield, CT

Underwriter/Manager, New England Office

aai Engaged in all requisite activities germane to opening new Wethersfield office

aai Recruited, interviewed and hired claims and safety personnel

aai Developed new business opportunities through broker contacts

aai Assessed insurability of prospective clients that included evaluating financial stability, risk factors, loss history, etc.

aai Formulated pricing programs to contain expected losses

aai Controlled costs by constructing service plans for claims and loss control departments

aai Generated quotes using company rating application

aai In conjunction with underwriting support staff, produced policies and appropriate endorsements

aai In partnership with actuarial department, crafted northeast rate structure

aai Produced $2.7 million in written premium

3/90 aaiaii 6/95

Nations Care, Farmington, CT

Claims, Loss Control, Underwriting

aai Introduced Nations Care to untapped market in Massachusetts

aai Researched suitable location for new office, recruited staff and contacted appropriate regional insurance agents

aai Achieved 50% of projected premium level in less than four months by effectively marketing workers compensation products and providing value-added service to agents and clients through aggressive case management, loss control, creative pricing and ongoing consultation

aai Received promotions from original position of Claims Assistant to Claims Representative, Loss Control Representative, Sr. Loss Control Consultant and Account Manager; trained new employees in all of these disciplines

Education

Saint Michaelaaiais College, Winooski, VT

Political Science Major

University of New Haven, New Haven, CT

Occupational Safety & Health

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