Project Manager Customer Service
Resume:
Anya Robinson
Email: *********@********.***
Address: ***-** **** *** ***
City: Forest Hills
State: NY
Zip: 11375
Country: USA
Phone: 917-***-****
Skill Level: Management
Salary Range: $75,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Anna Robinson
102-12 65th Avenue, C37 Forest Hills, NY 11375
****.********@**********.****.***
Senior Leadership Strengths
* Motivation & Innovation
* Recruitment & Counseling
* Comprehensive Reporting
* Enrollment Administration and Student Retention
* Technological Support
* Budget Administration
* Analysis and evaluation of the numbers
* Outreach Activities
* Human Resources Management
Education and Credentials
MBA in Business - Marie Curie University (May 1999)
Bachelor of Arts Major: Psychology - Baruch College (May 2012)
Associate in Applied Science - BMCC (July 2008)
Celta Certification - University of Cambridge (Nov 2012)
Results-focused, dedicated leader delivering improvements within dynamic multicultural environments; adept in developing and managing multiple teams and programs to drive goal achievement. Optimize student recruitment through enhanced marketing; reliably increase customer retention. Highly organized and detail-oriented, completing numerous concurrent projects on-time and within budget; oversee quality control and database records integrity. Design and generate diverse, comprehensive reports.
Technologically sophisticated; talented graphic designer visually representing key ideas and producing high-impact marketing collateral.
Outstanding multilingual communicator, interacting effectively to ensure customer satisfaction while accomplishing organizational objectives.
Professional Experience
MANIPAL EDUCATION AGENT FOR AUA, COLLEGE OF MEDICINE - New York, New York
Director of Admission (2004 to March, 6 2012)
Oversee recruiting and admissions, leading team of 30 to sponsor key outreach activities and effectively increase incoming applications. Manage applicant evaluation and selection for all programs; analyze admissions data and enrollment numbers to support budgeting and marketing. Develop to new program planning and admissions criteria. Interact with students and staff across organizational levels; collaborate with financial aid, registration and marketing. Deliver engaging presentations regarding institutional strategies and procedures.
Develop protocols and utilize various databases. Create departmental policies and conduct staff training. Implement conversion and yield strategies for prospects in support of enrollment goals. Review email template correspondence including applicant decision letters and event reminders. Maintain accurate and complete records; create filing systems and forms. Compile statistical reports.
Selected Contributions:
Successfully increased department productivity by 100%; motivated team members and implemented concept of applicant evaluation based on overall qualifications, as opposed to test scores alone.
Delegated tasks and allowed team members freedom to complete responsibilities with individual approach, encouraging goal achievement.
Developed and implemented programs, policies and procedures related to applicant services; earned Gold Medal 24th Annual Admission Advertising Award for marketing newsletter design.
Built solid team that enhanced company growth; cultivated track record of outstanding customer service and retention. Maintained reliable accuracy in analyzing data to support executive budgeting.
Successfully implemented key projects, ensuring consistent completion within time and budget constraints. Launched new procedures for readmission.
Reliably welcomed and accomplished challenging tasks, developing effective solutions; fostered energetic and productive working environments.
K-DRON MARKETING, LTD (same owner from ABR Construction) - Brooklyn, New York
Director of Marketing (2003 to 2004)
Oversaw comprehensive marketing for startup organization providing promotional services within B2B and B2C markets. Drove awareness of new product designed to stimulate creativity and mathematical skills in learners of all ages. Communicated with customers and vendors; developed innovative marketing strategy and participated in industry events.
Selected Contribution:
Successfully generated interest in new product, resulting in 60K new orders.
ABR CONSTRUCTION - New York, New York
Project Manager/ Executive Assistant to the Architect (1999 to 2003)
Responsible for generating innovative repair solutions, providing strong field managing, negotiation contracts and material purchases, scheduling and managing subcontractors. Managing process and costs/budgets throughout the duration of a project.
* Direct and manage project development from beginning to end.
* Perform quality assurance (QA) review and quality control (QC) of all portions of the project, including text and appendices.
* Effectively communicate project expectations (i.e. Client-specific SOW, templates) to team members in a timely and clear fashion.
* Maintain communication with team members and outside vendors throughout the course of the project.
* Plan, schedule and track project timelines and milestones to ensure project progress status is on schedule.
* Identify and resolve issues with projects.
* Deliver appropriate progress reports to team members and Client.
* Manage Client follow-up, questions, and concerns.
* Responsible for managing all executive level administrative tasks that includes conference calls, meetings and arrangement of travel.
* Provide information to incoming calls and respond to internal requests on timely manner.
* Helped in development of reports and presentations of executive levels.
* Responsible for developing innovative records management system for progressing executive travel related accounting documentation.
* Confidential and sensitive information is handled very carefully.
* Responsible for meeting persons, special interest groups and others for management.
* Maintain frequently changing calendars through Outlook and understand Executive's priorities to effectively manage that calendar.
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