Customer Service Manager

Larry Parker

Email: *********@********.***

Address: ***** ***** ******

City: Louisville

State: KY

Zip: 40243

Country: USA

Phone: 502-***-****

Skill Level: Management

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Phone: 502-***-****

11915 Bragg Ave.

Louisville, KY 40243

************@*********.*** Larry Parker

Objective

Obtain a challenging position utilizing my management, sales, and technical experience.

Experience

November 2010-Current Fresh Market Louisville, KY

Department Manager in Seafood and Meats

Duties include: Managing staff, scheduling, ordering, and training and multiple reports. Customer service and sales skills are an essential part of this position. I worked in meat and seafood from 4/2011 and became seafood manager 6/2011. I left Fresh Market temporarily to help my church when they needed a business manager. I returned to Fresh Market in 11/2012 in meat, seafood, and produce.

January 2012-November 2012 Middletown United Methodist Louisville, KY

Business Administrator

Duties Include: Administering the day-to-day business matters of managing the church's physical and financial resources. I am responsible for managing 3 employees. In addition, I helped negotiate contracts in order to best utilize the finances at the church. I was involved in interviewing for new positions. Interim position to help my church until a new pastor arrived.

February 2004 Nov. 2010 OptiCOMM Solutions Group Louisville, KY

Senior Project Team Leader

Duties Include: Create and execute project plans, adjusting plans as necessary, Determine project resources required, interviewing candidates, and assigning tasks, Provide internal and customer training regarding the analysis process, Set up project meetings; running meetings; writing and distributing meeting minutes, Prepare status reports and presenting to client and upper management, Responsible for the performance of call center team, contractors, engineers, and other team members, Continually worked on process improvement to ensure projects are completed within or under budget, Communicate regularly with the IT department to improve software tools and solve issues, Analyze customer telecommunication records, Author recommendations for improving customer telecommunications infrastructure, Implementation of customer approved recommendations. Left OptiCOMM when the company fell under financial difficulties.

March 2003-February 2004 Qwest Communications Louisville, KY Senior Account Executive

Responsibilities include solicitation of medium to large customers in Kentucky and Indiana selling a full suite of telecommunication voice and data services. Required to maintain and up sell to existing account base. Exhibit leadership to Qwest service personnel to provide excellent customer service to existing and new customers through the Qwest Spirit of Service initiative. Left this position when Qwest left the market.

January 2001-Dec. 2003 MCI/WorldCom, Inc. Louisville, KY

Major Account Executive

Solicitation of new customers for WorldCom with a focus on Web Hosting, E-Business, Voice, Data and Internet solutions through prospecting, setting appointments, developing presentations and proposals, overcoming objections and closing sales. Left this position when MCI went bankrupt.

May 1995-Jan. 2001 ITS ETL Semko Lexington, KY

National Account Manager

ETL SEMKO is a division of Intertek Testing Services Ltd., the world's largest product and commodities testing organization. ITS ETL SEMKO provides product safety testing and certification, EMC testing, performance testing and quality management systems registration for global clients.

Clients obtained through strong relationship selling include: Pairgain Technologies (now ADC), Adtran, Raychem, Intel, Cisco Systems, Charles Industries, Paradyne Corporation, Nortel.

Community Involvement/Volunteerism

Lighthouse Community Center: The purpose of the Lighthouse is to become a vital community center bringing about positive change and long-term moral, education, and economic renewal in the Newburg community. Lighthouse works with at risk students grades K-8th and I have been involved with this program for the past 6 years helping secure funding through relationship building and grant writing. I have worked both with the students and behind the scenes.

Eastern High School/Crosby Middle School/Hite Elementary: Throughout the years I have been involved in creating the Dads Club as well as volunteering to coach in various sports opportunities as needed.

Education

University of Kentucky Lexington, KY

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