Customer Service Manager
Resume:
Patricia McGovern
Email: *********@********.***
Address: ** ******** **** **** **.8
City: Wingdale
State: NY
Zip: 12594
Country: USA
Phone: 845-***-****
Skill Level: Experienced
Salary Range: $37,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
PATRICIA MCGOVERN, LMSW *********@********.***
14 Mountain View Lane Apartment 8- Wingdale NY 12594-Telephone No.: 845/809-5519
OBJECTIVE: Seeking a Social Worker/Case Manager employment opportunity utilizing: Twenty years experience working with emotionally disturbed children, adolescents and mentally retarded/developmentally delayed adults. Maintaining case management files to met agency and federal reporting requirements. Licensed Master Social Worker, holding a Master of Social Work from Fordham University coupled with a Bachelor of Arts in Sociology from Hunter College. Documenting client treatment plans, progress, and/or alarming changes in behavior for referral to appropriate supportive agencies. Facilitating and coordinating appropriate referrals to youth and family for supportive external community services such as mental health, social service, legal and educational.
PROFESSIONAL EXPERIENCE: Customer Service/Cashier
2008 - 2012Home Depot, Brewster NY Confer with customers by telephone or in person to provide information about products and services. Check to make sure that appropriate charges were made to resolve customers' problems. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting charge card billing. Provide superior customer service, making sure that all customer needs are met.
Customer Service/Cashier
2006 - 2007Shop Rite Supermarket, Carmel NY Provided courteous service to all customers, making sure that their needs were met. Offered assistance to customers when making merchandise selections. Operated a cash register, gave correct change, and accepted cash, credit/debit cards and coupons for payment of merchandise. Made sure that work area was neat and free of debris.
Clinical Social Worker
2004 - 2006Green Chimneys Children Services, Brewster NY Provided individual and family therapy for emotionally disturbed adolescent boys and their families. Facilitated and chaired treatment team meetings and completed all treatment plans and documentation in a timely manner. Provided case management service, working effectively with outside agencies and the Family Court System.
Residential Medicaid Service Coordinator
2002 - 2004YAI National Institute for People with Disabilities, Bronx NY Conducted skills, vocational and medical assessments on an individual/family basis. Facilitated individual/family referrals to service provider agencies. Accessed services and provided follow-up treatment for families and individuals.
Patricia McGovern (Page 2 of 2 - Resume)
Social Worker II/Family Intervention Specialist
1995State of Missouri Division of Family Services, Columbia MO Conducted initial family assessments to determine appropriate services for the family unit. Coordinated and arranged treatment plans for clients' various needs with service providers.
Social Worker II/Family Intervention Specialist
1989 -1994New York State Office of Mental Health, Central NY - Regional Office
Conducted assessments and provided case management services to mentally ill children andadolescents to avoid placement in residential treatment facilities.
Provided appropriate referrals to external supportive services for youth and family members.
Social Worker/Case Manager Chaired and facilitated inter-disciplinary team meetings and monitored integration of services for each client. Coordinated and followed-up with service providers to assist in the comprehensive treatment of client concerns (legal, medical, behavioral, etc.)
Social Worker - Douglas House Emergency Shelter
1985 - 1986Youth Continuum, of TRI/RYC, New Haven Ct Provided direct casework services and crisis intervention to adolescents. Coordinated mental health, family, medical, educational and vocational services to teenagers ages 13-18. Made appropriate referrals to private and state agencies.
Social Worker - Residential Services
1982 - 1985Sheltering Arms Children Services, New York, New York Intervened and provided direct casework services to adolescents in group homes, their natural families, siblings, significant others and to childcare staff. Established psychosocial diagnosis, treatment plans and responsibilities for case management.
EDUCATION:
Master of Social WorkFordham University, New York City
Bachelor of Arts (Sociology)Hunter College, New York City
LICENSE:
10/2005Licensed Master Social Work
The University of the State of NY Education Department, Albany NY
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