Customer Service Manager

Warehouse Manager Relocating to Stockton (Stockton, Tracy, Lodi, Modesto)

Date: 2012-11-16, 10:35AM *****************@*****.***

Hello,

I am currently a Warehouse Manager making $16/hr in San Leandro, Ca. I am looking to relocate to Stockton and surrounding areas alike. I will be moving as soon as possible and would like to find a position in which I may fully commit myself.

I have attached a breakdown/cover letter pertaining to all experience as well as my resume.

11/16/2012

Dear Sir/Madam:

I am currently seeking Long-Term Career opportunities in which I may fully commit myself as an employee and individual.

I am currently employed in a Warehouse where I manage/supervise the Warehouse team daily. Assigning tasks and developing goals daily, I plan and execute according to deadlines and requirements. I've successfully taken part in establishing this new and fully functional Warehouse from day one. Organizing the building and designing of the racking system and establishing effective systems and routines in order to develop an efficient Warehouse team! I personally handle issues within the team, finding resolutions and answers to problems.

I am seeking new employment due to the lack of advancement opportunities and salary increases. I have learned this company from the ground up and there is no advancement in the future of the company.

I have experience in Sales, Sales Management, Management, Customer Service, Operations, Negotiation and Mediation, Shipping, Receiving, Logistics, Warehouse, Planning and Execution, Quality Control, Compliance and Inventory.

In my Management experience of over 5 years, I've taken responsibility to over-see daily, weekly and monthly production of anywhere between 3 to 22 employees. Included responsibilities were: Customer Service, Scheduling, Training, Recruitment, Order Placement, Inventory Control, and Logistics, Shipping and Receiving.

I have over four years in Customer Service ranging from Management to the Customer Service Representative aspect. Whether working directly in person or service through e-mail and phone, I have successfully established valuable communication and customer service skills allowing each customer to be helped to their satisfaction, ending in a great company-customer relationship.

I pride myself with valuable skills such as: Great communication, punctuality, a strong work ethic, quick learning, leadership, and my ability to teach others. I am known to be a People Person, energetic, Deadline-driven, as well as having high motivation to succeed. Personal drive and motivation are the highs of my strengths as I am determined to succeed.

Currently, I am seeking a competitive salary. My history ranges from $12 - $18. I am open to fully commit my skills and determination in success with your company. I am fork-lift certified with a clean driving record and background as well.

I am available at any time including weekdays and weekends Day and/or night. Currently, I am seeking an opportunity with a company in which I can grow with and use my abilities to become a valuable asset to the company. Advancement opportunity, success, and the ability to establish a career are all important factors in which I seek.

I can promise that meeting with me will not be a waste of your time as I know I can and will be the organized, quick learning, highly motivated and passionate candidate in which you seek. I will make myself available to you during or outside of normal business hours at your convenience.

Please review my resume and feel free to contact me at any time.

Phone: 510-***-****

Thank you,

Roland Fernandez Jr.

Roland Fernandez Jr.

Objective Warehouse Supervisor.

Experience

2010 -- Present MacLaren N.A Inc. San Leandro, CA

Warehouse Manager

Production Management.

Planning and Execution.

Shipping and Receiving.

Train Warehouse Team on effective skills.

Assign Daily Tasks.

Order Fulfillment.

Quality Assurance.

Manage Warehouse.

Customer Service.

Handle Customer Purchases.

Service and Repair Department.

Spare Parts Department.

Inspection Department.

Administrative Processes.

Data Entry.

Process Daily Orders.

Inventory Control.

Conduct Cycle Counts.

Oversee all Warehouse Activities.

Issue Corrective Action.

Performance Reviews.

2010 - 2010 Hoffmeyer Corp. San Leandro, CA

Belting Department/Lead Fabricator

Customer Service.

Order Fulfillment.

Fabrication.

Work within Safety Guidelines.

Inventory.

Completed work based on customer guidelines

2007 - 2009 East Bay Marketing Dublin, CA

Sales manager

Led a team of Customer Service Representatives.

Responsible to solve Customer concerns.

Train team Representatives on effective communication skills.

Recruiting.

Customer Service.

Inventory.

Training.

Sales.

Manage Sales Team.

Credit Approvals.

Direct Customer Service.

2007 - 2008 UPS Oakland, CA

Lead Package Handler

Load/Unload Trailers.

Work Within Safety Guidelines.

Sort Aisle.

Flow Control.

2006--2008 San Francisco Park and Recreation San Francisco, CA

Youth Volunteer Manager

Lead Youth Volunteer.

Coordinated efforts amongst other volunteers.

Worked with under privileged inner-city youth.

Organized trips for 15 -- 30 youth.

Coordinated youth sports events.

Customer Service.

2006-2008 United Players (Non-Profit) San Francisco, CA

Site Coordinator

Manage youth workers

Plan daily/weekly activities

Organize youth sports teams

Coach youth sports teams

Oversee site activity

Mentor youth

Customer Service.

Mediation

2005-2007 Creative Litho Foster City, CA

Shipping and Bindery

Order fulfillment

Customer service

Sample check

Shipping and Receiving

Education

Graduated Hayward High

3.5 G.P.A

References

Furnished upon request.

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