Customer Service Sales

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JACKIE EVANS

CLAY CITY,

***@*****.***" >

OBJECTIVE: Full time position with benefits.

QUALIFICATIONS: Over ten years working in fast-paced traffic office

Proficient in micro-soft works, word, excel, SAP, outlook express, and AS400 computer programs. Designing and up-dating spreadsheets and transmitting information. Skilled in communicating with customers face-to-face, via phone, email and fax. Experience in coordinating employee duties, schedules and vacations. Performing employee evaluations.

July 2006 - November 2008

Escalade Sports

Traffic/Shipping Clerk

Receiving, routing, printing all orders and labels and getting ready for shipment. Making pick up appointments. Obtaining rate quotes and coordinating shipping information between customer and shipper via phone, email and fax. Determining shipping order according to priority. Maintaining communication with carrier sales representatives and solving problems as they arise. Creating spreadsheets and keeping coherent records.

July 2005 - July 2006

PACIFIC CYCLE INC.

Traffic Supervisor:

Determining critical deliveries and doing spreadsheet. Making sure all orders are on the floor and shipped on time. Checking billing and filing status; make sure it is up to date. Creating export documents as related to shipping. Doing rate quotes as requested by sales representatives. Creating status reports and sending to appropriate persons. Determining staff abilities to handle workload and provide appropriate training. Authorizing over-time as needed. Doing employee evaluations and authorizing time off, etc. Covering for employees in their absence. Scheduling pick-ups, notifying return department of in-coming return items. Researching claims and detentions; denying or authorizing payment.

January 15, 2000 to July 27, 2005

PACIFIC CYCLE INC.

Working in shipping office as traffic analyst/coordinator: doing data entry, working with invoices, bills of lading, tally sheets and transfer orders. Doing daily and weekly reports, making appointments, working with Wal-Mart logistics, arranging carriers, scheduling pick-ups and deliveries, handling detention claims and transmitting information via phone, faxes and inter-net. Working with Microsoft Word, Excel, SAP and Outlook Express.

June 1998 to January 2000

MODERN PERSONNEL SERVICES

Working in a manufacturing setting doing data entry in shipping, receiving and traffic offices. Working with invoices, bills of lading, tally sheets, daily reports, schedules and Wal-Mart logistics. Checking inventory and filling orders, arranging carriers, scheduling pick-ups and deliveries and transmitting information via phone, fax and internet. Working with DOS, AS400, Excel, Windows, Microsoft Word, and Lotus computer programs.

September 1987 to March 1998

THE CLAY CITY BANKING COMPANY

Working in bookkeeping department; filing, balancing accounts, answering phones, operating drive-up window, entering loan information into computer, and providing customer service. Operating license sales: including correspondence with State of Illinois, compliance with regulations and balancing related accounts. Also, helping to implement ATM service and devise system to balance related accounts, entering customer information into computer and ordering ATM cards, and helping to promote new service.

Prior to 1987

STAY-AT-HOME MOTHER AND FARM WIFE

EDUCATION: Graduate of Flora High School; Flora, Illinois. Some college courses.

INTERESTS: Reading, exercise, doing crafts and attending car shows.

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