Customer Service Manager

Danielle Hughes

Email: ********@***************.***

Address:

City: Ypsilanti

State: MI

Zip: 48197

Country: USA

Phone: 734-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Associates degree in Business Administration . Efficient in Microsoft Office including Word, Excel, and Power Point. Excellent communication skills, especially in the area of customer service

Educational Background:

High School Dipolma from Washtenaw Community College, Ypsilanti MI 1/2001 to 12/2012 (Business Administration)

Job History / Details:

Summary

Associates degree in Business Administration .

Efficient in Microsoft Office including Word, Excel, and Power Point.

Excellent communication skills, especially in the area of customer service

Highlights

Worked at very fast paces

Strong organizational skills

Master of multi-tasking

Certified Trainer

Seasoned in conflict resolution

Works well under pressure

Highly responsible and reliable

Exceptional with teamwork

Upbeat, outgoing, and positive

Active listening skills

Accomplishments

Made Dean's list 2010-present

Made "Certified Trainer" at last two jobs

Awarded "Employee of the Month" in May, 2011

Experience

June 2012 to Current

Zingerman's Roadhouse Ann Arbor, MI

Server

Maintained and mastered knowledge of menu options.

Consistently adhered to quality expectations and standards.

Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.

May 2009 to February 2012

The Quarter Bistro Ann Arbor, MI

Server/Certified Trainer

Trained new employees.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Assisted servers and dining room hosts and quickly responded to guests' needs.

July 2006 to August 2010

Olive Garden Italian Restaurant Ann Arbor, MI

Server/Host/Certified Trainer

Trained incoming employees.

Welcomed and acknowledge all guests in a friendly, service-oriented manner.Actively complied with all health department regulations and rectified issues immediately.Maintained a professional tone of voice and words at all times, including during peak rush hours.

Education

2012 Washtenaw Community College Ypsilanti, MI

Associate of Arts Business Administration

3.9 GPA

References

Mike Brian, Sales Manager, Olive Garden Italian Restaurant, 445 East Eisenhower Parkway, Ann Arbor, MI 48103, 734-***-****

Kaitlin Doyle, Manager, Zingerman's Roadhouse, 2501 Jackson Avenue, Ann Arbor, MI 48103, 734-***-****

Carly Bowers, Manager, Zingerman's Roadhouse, 2501 Jackson Avenue, Ann Arbor, MI 48103, 734-***-****

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