Customer Service Management

Joan OConnell

Email: ********@************.***

Address:

City: Port Moody

State: PA

Zip: 16066

Country: USA

Phone: 415-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished management professional with over 20-years experience in directing customer service and sale

support functions in fast-paced, high volume environments. Excellent communication and interpersonal skills; builds

rapport and relationships with senior management, peers, and clients.

Educational Background:

High School Dipolma from Sophia, VA 1/2001 to 4/1998 (science)

Job History / Details:

Summary

Accomplished management professional with over 20-years experience in directing customer service and sale

support functions in fast-paced, high volume environments. Excellent communication and interpersonal skills; builds

rapport and relationships with senior management, peers, and clients.

Highlights

National account management

Fortune 500 company sales background

Accomplishments

BCIT Sales Support and Marketing Strategies (2002) BCIT Accounting I, II, and III Certificated (1994-1995).

Affiliations PAC Secretary, Glenayre Elementary and Banting Middle School.

Experience

January 1997 to January 2010

Metro Waste Paper Recovery Inc BC

Customer Service Supervisor

Held full accountability scheduling and training administrative and customer service teams, ensuring optimal coverage and support of client needs.

Served as primary contact for national accounts regarding purchase orders, shipping, billings, and other pertinent issues.

Investigated and resolved wide-array of customer complaints and inquires, ensuring highest level of satisfaction.

Administrative Leadership Supported operational effectiveness by overseeing and performing quality control, typesetting, buying/purchasing, traffic control, inventory management, pricing, invoicing, and collection functions.

Provided hands-on leadership to 4-person team of office associates, along with serving a primary resource for 8 remote plant location's Scales Office Buyer, Purchase Order, and Export Booking Coordinator.

Leveraged expertise in import and export regulations to manage all interactions with United States Customer Border personnel.

Operation.

January 1989 to December 1996

Classic Envelope LTD Richmond, BC

Customer Service Support

September 1982 to December 1988

Northern Feather LTD Vancouver, BC

Office Manager

Education

1998 Sophia,

Associate of Science

Coursework in International Business, Finance and Accounting

Coursework in Public Relations

Coursework in Business Administration and Management

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