Customer Service Representative
Resume:
Assistant, administrative, customer service (Downtown St. Louis)
Date: 2012-12-08, 10:49PM ***************@*****.***
Heather L. DuPuis
St. Louis, MO 63101
Objective: To obtain a position that will allow me to demonstrate my interpersonal and leadership skills for the growth of the organization and me.
Experience: MidAmerican Building Services
Executive/Administrative Office Assistant Milwaukee, WI 9/2011 - 11/2012
Worked side by side with general manager and the owner of the company to develop proposals for hopeful new accounts, including pricing.
Prepare well researched and accurate documents and spreadsheets, manage busy calendars, inventory management, and efficiently handle daily office tasks.
Developed and managed management reports, policies, and teambuilding programs, along with staff recruitment + retention, orientations, training and development, and maintained employee relations.
Front desk reception, customer service, filing, database management.
Executive + administrative support, conflict resolution.
Payment Systems Carlsbad, CA 06/2008 - 6/2009
Customer Service Representative/Shift Leader and Receptionist
Worked with clients to help manage their business and personal bank accounts
Entrusted with large corporate accounts
Educated team members to properly process customer accounts
General Office duties; greeted clients, handled multi-line phones, filing, faxing, ordering and receiving shipments, input new employee information into quickbooks.
Robeks Carlsbad, CA 2/2007 - 4/2008
Shift Leader
Responsible for opening and closing the facility
Operated the cash register and processed payments
Trained crew members how to make meals, stock and clean work areas
Handled food and prepared meals for customers
MaMa Mia's Milwaukee, WI 2/2005 - 3/2006
Hostess/Server
Managed the cash register and processed credit card payments
Prepared side items and appetizers
Placed customer orders and served meals
Top Shelf Cleaning Milwaukee, WI 5/2005 - 7/2005
Personal House Cleaner
Cleaned residential homes and commercial buildings
Washed windows, floors and counters. Vacuumed carpeting. Polished wood furniture and floors.
Computer
Skills: Word, Outlook, Excel, Powerpoint, Quickbooks
Community
Contribution: Volunteered at Magnolia Library - Carlsbad, CA
Volunteered at St. Vincent De Paul Thrift Store -- Milwaukee, WI
Volunteered at City of Milwaukee Department of Public Works -- Milwaukee, WI
CNA/CBRF
Certified: Amber House, Inc. Milwaukee, WI 2010
Nurse Aide Training Course-
I learned the fundamentals and methods used for proper patient care ie: bathing, personal care, feeding and nutrition, hygiene, basic first aid, terminology and patient charting. Certified to legally and properly distribute prescription medication and insulin.
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