Customer Service Sales

Sara Dundin

Email: ********@***********.***

Address:

City: Mt.Vernon

State: WA

Zip: 98274

Country: USA

Phone: 360-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated employee offering 8 years in the hospitality industry, and a year and a half in the hotel industry, as well as in-depth knowledge of hotel industry and procedures. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Skills include being well organized, responsible, exceptional customer service, great team player, hard worker, loyal and honest.

Educational Background:

High School Dipolma from Mount Vernon High School, Mount Vernon WA 1/2001 to 6/2004 (n/a)

Job History / Details:

Summary

Dedicated employee offering 8 years in the hospitality industry, and a year and a half in the hotel industry, as well as in-depth knowledge of hotel industry and procedures. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Skills include being well organized, responsible, exceptional customer service, great team player, hard worker, loyal and honest.

Highlights

Exceptional customer service

Exceptional communicator

Conflict resolution

Reliable

Accurate with numbers

Cash handling expertise

Multi-line switchboards

Sales experience

Data entry

Background in catering

Accomplishments

Awarded the Sales Associate Award for the best costumer service and quality service from Banana Republic. Was the only employee in the Hilton Food and Beverage department to hold 100 percentage satisfaction for all around room service.

Experience

April 2011 to December 2012

Hilton Garden Inn Renton, Washington

Server/Roomservice/bartender

Frequently switched between positions as Server, Room Service, and Bartender to support the changing needs of business. Responsible for daily set up in scheduled department. Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant. Delivered requested items to guests' rooms up to 150 rooms. Processed guest payments for room charges, banquet/dining room charges and food and beverage charges. Recommended top dining and entertainment options for guests in all of King county and the greater Seattle area. Answered department telephone calls within three rings, using correct salutations and telephone etiquette. Fostered strong working relationships with all hotel departments.

May 2004 to May 2011

Camp Brotherhood Mount Vernon, Washington

Prep Cook/Dishwasher/Housekeeper

Prepared cold foods and baked goods. Washed and organized dishes. Maintained the dining hall and serving buffet. Unloaded freight shipments and and stocked shelves. Cleaned and sanitize all state rooms, cabins, and facilities. General upkeep and maintenance of all facilities

November 2008 to July 2009

Banana Republic Marysville, Washington

Sales Associate

Credit sales. Cashier. Lead fitting room attendant. Responsible for the set up of floor displays. Responsible for organizing and stocking sales floor.

December 2004 to July 2007

Max Dale's Steak and Chop House Mount Vernon, Washington

Hostess/Busser

In charge of all cash flow in the dining room. managed cash deposits in the vault. Banquet coordinator. Answered business calls and reservations on multi-phone system. Bussed tables.

Contact this candidate