Customer Service Truck Driver
Resume:
Alan Henderson
Email: ********@*************.***
Address:
City: Greensboro
State: NC
Zip: 27406
Country: USA
Phone: 815-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated Customer Service Representative / Retired Truck Driver who provides exceptional customer service through professional active listening and problem solving, while also motivated to maintain customer satisfaction and contribute to company success.
Educational Background:
High School Dipolma from Alabama State University, Montgomery AL 1/2001 to 12/1987 (Psychology)
Job History / Details:
Summary
Dedicated Customer Service Representative / Retired Truck Driver who provides exceptional customer service through professional active listening and problem solving, while also motivated to maintain customer satisfaction and contribute to company success.
Highlights
Customer-oriented
High customer service standards
Strong communicator
Telecommunications knowledge
Organized
Dedicated to process improvement
Exceptional workflow management
Strong problem solving ability
Education
1987 Alabama State University Montgomery, Alabama
Bachelor of Science Psychology
Emphasis in Human Services
Coursework includes: Speech and Communication, Sociology, Business Marketing, Communications, Administration, and Organizational Development
Experience
January 2011 to April 2011
J.B. Hunt Lowell, Arkansas
Truck Driver
Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, or other materials.Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition.
July 2010 to January 2011
FFE Dallas, Texas
Owner Operator/ Truck Driver
Transported deliveries locally and over the road.
Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
Safely loaded and unloaded deliveries according to size of load and content description.
Processed shipment documents neatly and efficiently for each load.
Assisted customers in person and via telephone.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Interacted with customers to expedite orders.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
August 2009 to July 2010
Sharkey Transportation Quincy, Illinois
Truck Driver
Transported deliveries locally and over the road.
Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, or other materials. Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition.
March 2007 to May 2009
Dart Transit Eagan, Minnesota
Owner Operator/ Truck Driving
Transported deliveries locally and over the road.
Processed shipment documents neatly and efficiently for each load.
Obtained and maintained proper delivery authorization and pickup documentation.
Maintained a daily, legible DOT log book and submitted corresponding documents.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Read bills of lading to determine assignment detailsRead maps and followed written and verbal geographic directions.
April 2004 to March 2007
Continental Express Little Rock, Arkansas
Truck Driver
Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, or other materials.Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
Transported deliveries locally and over the road.Safely loaded and unloaded deliveries according to size of load and content description.
Trained new employees by providing knowledge of specific tasks and policies.
June 1996 to April 2004
Star Transport Morton, Illinois
Truck Driver
Transported deliveries locally and over the road.
Safely loaded and unloaded deliveries according to size of load and content description.
Processed shipment documents neatly and efficiently for each load.
Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, or other materials. Trained new employees by providing knowledge of specific tasks and policies.
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