Administrative Assistant Customer Service

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/img/clear.gif/img/clear.gif table size data /img/clear.gif/img/clear.gif/img/clear.gifJob Description 1:/img/clear.gifReceptionist/img/clear.gifCareer Goals:/img/clear.gifA position with a company that feels it could benefit from my passion for providing outstanding customer service.Willing to Relocate:/img/clear.gif No /img/clear.gif/img/clear.gif/img/clear.gif/img/clear.gifAdditional Info/img/clear.gif/img/clear.gif table size data /img/clear.gif/img/clear.gif/img/clear.gifVIVIAN

E. BUC5340 Holmes Run Parkway, #702, Alexandria, VA 22304571-***-**** *******@*****.**********

:Professional administrator and receptionist with over 10 years of experience in a wide range of products and services. Extremely passionate about providing outstanding customer service. At ease and enthusiastic in dealing with a wide variety of social, academic, and commercial issues.

Work Experience:

4 Staff LLC, Washington, DC, 2010 PresentReceptionist/Office Assistant Responded enthusiastically to personal and telephone inquiries Entered and edited data for 1200 fund raising activities per hour in OCR for Any Doc software Processed data information using Excel Spreadsheets to document fundraising activities for the organization Keyed in updates of personnel documentation into company human resources computer recordsCatholic Diocese of Arlington,

Arlington, VA, 20092010Receptionist/Administrative Assistant Assisted in writing a personnel department training manual for department newcomers orientation Created a spreadsheet that enabled management to track the status of workers compensation claims Placed emergency information at the beginning of the department fleet vehicle binders which enabled drivers to easily access the information Responded enthusiastically to personal, telephone, and email inquiries regarding risk management and workers compensation policies Created and re-organized alternate driver application forms when people were having trouble accessing the regular applications on the internet Entered information in the iMIS database a list of 400 approved drivers per supervisor request so that reports on approved drivers could easily be run and sent to parishes and schools Reviewed and approved employee and volunteer driver applications Assisted in the coordination of the fleet management programRandstad USA,

Alexandria, VA, 2007-2009Receptionist/Administrative Assistant Distributed messages to proper departments and employees Answered and redirected approximately 100 incoming calls to the appropriate department using a multi-line telephone system Reported all maintenance issues to building management such as elevator problems, temperature adjustments, and light repairs Entered required information into database and updated 200 records daily Conducted internet and database research in response to inquiries Processed incoming mail Scheduled meetings and appointments using MS Outlook Booked conference rooms per employee requestsFriends & Company, Arlington, VA, 2006-2007Receptionist/Administrative Assistant Responsible for accepting personal and telephone inquiries and distributing messages accordingly Created an inventory checklist to track replacement of all kitchen and storeroom supplies Responsible for the purchasing of replenished items on a weekly basis Reorganized the storage room so that supplies could be found more easily Reported all maintenance issues to building management such as elevator problems, temperature adjustments, and light repairsSt. Coletta of Greater Washington,

Alexandria, VA, 2005-2006Job Coach Helped students achieve independence by teaching them to use community resources Assisted and supported students in IEP goals and objectives, in areas such as vocational, academic, functional, emotional, transportation, medical, and social skills Provided support to students at work sites such as modeling appropriate behaviors, facilitating appropriate peer interactions and social skillsDidlake, Inc., Manassas, VA, 2004-2005Program Services Assistant Provided one-on-one specialized assistance to consumers in goals and objectives, tasks and skills such as basic self-help, independent living and social skills Instructed the consumer on how to use community resources for additional support Monitored and documented individual client progress toward written ISP goals and objectivesFriends and Company,

Arlington, VA, 2002-2004Receptionist Primary responsibility with various companies was answering and redirecting incoming calls to the appropriate departments Developed filing systems to maintain company recordsNewseum,

Arlington, VA, 1997-2001Receptionist/Administrative Assistant Answered and directed incoming calls to the appropriate department Revised the receptionist manual by updating and adding information Scheduled appointments and maintained the calendar and prepared national travel arrangements for the department chiefVisitor Services Representative Advised visitors about the orientation film, permanent and temporary exhibits, tours, and special programs Oriented diverse tour groups to the facilityVolunteeer Experience:Carpenters Homeless Shelter, Arlington, VA, 2010 PresentReceptionist Responsible for answering phones and routing messages to clients and staffEducation:Virginia Commonwealth University, Richmond, VABS Degree /img/clear.gif/img/clear.gif/img/clear.gif/img/clear.gif/img/clear.gif/img/clear.gif Begin Employment911 Affiliate Code http://www.employment911.com/resumes/resume-writing.aspB=436&A=9644http://www.employment911.com/affiliatewiz/affiliatewiz.aspBannerID=436&AffiliateID=9644&Task=Get End Employment911

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